Location.com logo
Brand Certified

Geek Squad

2.4
(25 reviews)

Business Details

3401 Richmond Hwy, Alexandria, VA
22305, United States
(703) 519-0940

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
3401 Richmond Hwy, Alexandria, VA
22305, United States

Hours

Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday10:00 AM - 8:00 PM

Products & Services

1 list · 5 items

Tech Solutions

5 items

Inspiration, Innovation & Tech Help

In addition to assisting you with your troubleshooting and repair needs, you can also depend on Geek Squad to: • Help you discover inspiring new technology • Keep you up-to-date on the latest tech innovations • Provide you with the help you need to get more out of your tech, electronics and appliances

New Technology Solutions to Make Life Better

Our tech experts keep their fingers on the pulse of <a href="http://www.bestbuy.com/site/misc/new-technology/pcmcat234500050002.c?id=pcmcat234500050002">new technology</a>, so you can stay up-to-date on what’s hot, as well as what’s just around the corner. Whether you’re interested in top tech designed to make life more convenient, innovations that speed up and automate mundane tasks, or the “wow” tech that makes your heart beat faster, we can help you figure out what to buy, and how to put it to its best use. Another way to inform your best shopping decision is to use our easy-to-use, easy-to-understand <a href="http://www.bestbuy.com/site/other-product-categories/buying-guides/pcmcat322800050004.c?id=pcmcat322800050004&type=category&id=pcmcat322800050004">buying guides</a> that walk you through important comparisons and considerations. You’ll find something helpful for whatever category you’re interested in, from 3D printers and blenders to 4K Ultra HD TVs and coffee makers.

New Tech & Top Products

To help you decide which cool gadgets, electronics or appliances best suit your lifestyle, check out our <a href="http://www.bestbuy.com/site/electronics/top-rated-products/pcmcat140900050011.c?id=pcmcat140900050011">top-rated products</a> to see what other customers are recommending. You’ll find comments from customers who purchased the item, used it, and then took the time to rate it. The Ratings & Reviews section for each item not only shows you what was said, but also groups positive and negative remarks together to provide a well-rounded report card of how the item performs. All of this is aimed at helping you make your best buying decision.

Creative Ways to Use Your New Technologies

Once you’ve determined which items suit you, you’ll want to be sure you’re doing everything you can to get the most out of them. A good way to do that is to browse our <a href="http://www.bestbuy.com/site/misc/inspire-learn/pcmcat748300491115.c?id=pcmcat748300491115">Inspire & Learn</a> section, intended to illuminate ways to put your new tech to its best use, often with outside-the-box suggestions. It’s empowering to take full control of the tech in your life, whether that means finding ways to streamline your home DIY projects, or new ways to simplify and enhance tasks you perform every day.

Tech Troubleshooting Tips

Finally, you can always count on Geek Squad to provide you with the <a href="http://www.bestbuy.com/site/geek-squad/tech-tips/pcmcat748301867970.c?id=pcmcat748301867970">tech tips</a>, expert articles, videos and guides you need to keep your tech working right. Plus, we can help you set up your electronics and teach you how to use them. We can also give you simple tricks to get more out of your devices or help you troubleshoot any problems, if needed. To that end, take a look at our informative guides packed with tips to help you troubleshoot a number of common technology issues. And of course, on those occasions when you’d prefer to let an expert take care of it, <a href="http://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018">Geek Squad</a> is here for you. Our experts can diagnose and resolve just about any tech issue you may be experiencing, big or small, 24/7.

Reviews

2.4
25 reviews
5 stars
5
4 stars
2
3 stars
4
2 stars
1
1 star
13
  • BB
    boomersooner413
    May 28, 2026
    1.0
    Terrible service. Before even going to the store, I called support and asked if they did thermal paste replacement under My Best Buy Total Membership even out of warranty. They said yes. When I arrived at the store for my appointment the guy at the counter was with another client. The guy was sighing before I even sat down, was the most uncaring, tired of working there, most unhelpful client service provider I have ever dealt with. Unfortunately, he seemed to be the manager for that shift. He got another guy to help me; he was MUCH nicer and as helpful as he could be. We have been paying for the best buy membership for years, as we figured it would cover repairs since it is a monthly charge. DO NOT BELIEVE IT. If the laptop is out of guarantee or the laptop was purchased at another store beside BestBuy they will not cover ANYTHING. Any part, any repair, they send to their warehouse and then charge MORE money on top of the yearly fee on top. STAY AWAY from this store AND memberships to GeekSquad you are better off paying for repairs when you need them because they will charge the same with or without a membership anyways. There is ALWAYS some reason they cannot do the work you have been paying for a year or several. Always an excuse to charge more. Complete ripoff. That and the manager lost them a client forever.
  • SE
    S Edwards
    Mar 25, 2026
    1.0
    Paid over $100 for installation, and this is the view. Needed the camera footage today becayse a passerby driver shattered my glass, and because my child’s father threatened me - I have NO VISUAL of either because well… look at the image. It is literally facing the car. Smh.
  • WB
    Weston Birkett
    Aug 5, 2024
    1.0
    I came in because my computer wouldn’t get past the startup screen. After waiting 45 minutes to be seen, they told me it would cost $200, and would have to wipe all my programs and reinstall windows. After a 2 minute YouTube video that claimed this was a very common problem, I fixed it on my own. These people are either incompetent or trying to scam customers. Either way don’t go here.
  • AD
    Alex Diarra
    Jan 14, 2024
    1.0
    Terrible customer service. Went to get a dashcam installed and the installer not only treated me like I was a nuisance but was telling me that unless I did half the work myself he wouldn’t do the installation

Brand Certified Facts from Geek Squad

This information is certified by Geek Squad and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified July 05, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: