SM
Sheila Mioni
Jun 29, 2026
I dropped off my MacBook for repair on June 17. I was told the repair would take about 1–2 weeks. After receiving no updates, I went back to the store on June 27 and was informed that Best Buy could not locate my computer. I was told FedEx showed it as delivered to Apple, while Apple reportedly had no record of receiving it. The issue was described as a priority, and I was assured the store manager would contact me. As of June 29 at 8 pm, I still have not received a phone call despite leaving voicemail messages. Losing a customer’s computer is concerning enough, but the complete lack of communication and follow-up has been even more disappointing. I expected much better customer service and accountability.
Update 7/3/26: still 1 star review
has now been over two weeks since I dropped off my MacBook Pro at Best Buy for an Apple repair, and I still have no answers.
Since then, I have received contradictory information from different Best Buy employees. One told me my computer was lost, while another said it had been delivered to Apple. I called Apple directly, and they explained that they cannot track the repair because it was initiated through Best Buy and that Best Buy is responsible for providing updates.
The most disappointing part has been the complete lack of communication. I have left voicemail messages, been promised callbacks, and have still not received a single phone call or email with an update. No one has taken ownership of resolving this issue or even keeping me informed.
I am both an Apple One customer and a Geek Squad member.
I expected significantly better service. Losing track of a customer’s computer is serious enough, but failing to communicate for more than two weeks is unacceptable.
Apple has consistently provided excellent customer service in my experience. Unfortunately, this experience with Best Buy has been the exact opposite. If Best Buy is representing Apple for repairs, customers should be able to expect the same level of professionalism, accountability, and communication.
This has been one of the worst customer service experiences I have ever had.
MW
Melski Woodbury
Jun 26, 2026
Sunday 6/28/2026
A geek squad guy assisted me but couldn't locate my new laptop despite he searched for confirmation number, last name, phone number despite I have the Best Buy folder in hand, showed him the print out.
A possibility the squad team was wrapping up tech work/paperworks.
Another employee stepped in, Hamza swiftly located my device. He excelled with excellence, prompt, explained with clarity, top notch service, pleasant-helpful in every possible way. He was attentive, a positive experience.
*** Geek Squad did an incredible job ! After data transfer, cleaned up malware/virus, physical cleaning, dust buildup removal, system updates, all drivers/app updated, my old 2017 Lenovo desktop came back to life, not performing sluggish or 'dragging' anymore.
I left the store with a good-positive image just as the past few times/years I was here.
Both times Wed 6/25/2026 and again on Sunday 6/28/2026, the transactions operated like clockwork.
Wed 6/25/2026
My mission, data transfer, old PC to new laptop. Purchased a new Lenovo desktop tower in 2017, data transferred.
Time rewinding forward, purchased a new Lenovo laptop recently 6/2026, same Sandy store, did the data transfer service.
Raphael took action/geek squad counter, a few forms to complete to agree with terms/conditions.
He was prompt, did not miss the boat, valued his-my time, got me checked in, provided a paper receipt/a printed schedule to pick up the orders, 2 days is the timetable to pick it up.
Raphael has exceptional customer service. He works diligently and was focused on his work. He ensured every customers met their needs and to further assist, if required. His readiness is key element to Best Buy. A valuable team player.
Nintendo gift cards/video games, Switch 2 new consoles, store is well lit, clean facility, well organized.
Samsung Galaxy Watch8/other Galaxy phones of 6.5"/various models displays/ hands-on station to touch, view how the applications work, functionality-features were easy to locate/good views of each models on displays, .
A good shopping-looking around experience, a comfortable no pressure retail environment, offer assistance, knowledgeable products, represent Best Buy in the highest degree of professionalism.
Based on my past years dated back to 2017/current visit on 6/25/2026 and again on 6/28/2026, a pleasant experience
I took notice employees treated customers with readiness to assist. On a high note, they treated all customers very well. Knowledgeable friendly service.
Resolution was there, got what I needed to get done.
Check-out process, straightforward-fast depending on if there's a wait, timing, how many customers were ahead of me prior to checking-in, reasons of their needs.
I went with Best Buy for data transfer $99 (with tax $107.88) handle the entire process, unhooking drives, handling hidden folders, recover drives if not damaged, etc.
You can transfer data by buying an external hard drive; move the files yourself. I trust their work and in-depth services, I bring my devices here. It takes a high level of trust for them to work on my devices.
Best part of my visit, consistent customer service, felt valued, trust the work they performed. I have never experience anything negative but positivity is there.
Will circle back for games, consoles, PC products.