Geek Squad

Reviews

• SB

  Steve Burningham

  Apr 5, 2026
  5.0
  My microphone disappeared from my "menu" in my new Lenovo laptop. Kuddos to Agent Connor who patiently listened to my unneeded story of cause. Agent Connor quickly found my missing microphone access that actually had been blocked, he explained various ways the mic can be shut off and permissions. Thanks for your help and sharing knowledge. Steve Burningham
• RM

  Raymond Munoz

  Feb 11, 2026
  1.0
  One star is too many. Made an appointment, took the day off work, they called at 1 pm day of to reschedule to another day saying tech called in sick. Day of, not morning of or day before, halfway through the day of. Rescheduled me 10 days later. No call no show for 2nd appointment. What an absolute joke of professionalism. DO NOT USE GEEK SQUAD. Find a local company that will actually show up and be reliable.
• MB

  Mark Banholzer

  Jan 12, 2026
  1.0
  Their service tech not helpful at all in my inquiry if there could come to assist in the installation of my home WiFi network. He said we only work with computers and tvs. I will not call Geek Squad ever again.
• LA

  Lindsay Anderson

  Nov 30, 2025
  1.0
  This was an awful experience. I needed an iPhone battery replaced. They called to establish my appointment time but gave me the wrong instructions to prepare my phone. They blew past the appointment time (it’s basically first come first serve) told me I needed to go home to complete turning off stolen protections without looking to see if had familiar locations registered. I drove home and it did not work. I had to go through the hour security delay anyway. This was a joke. Go to Apple if you can. At least there is a check in process
• JS

  Julia Sim

  Dec 16, 2023
  1.0
  I called the Geek Squad helpline to see if I needed an appt to bring my computer in. The support person helping me was nice and seemingly helpful, but she either didn't know how things worked in the store or she intentionally mislead me. After spending more than 30 minutes on the phone with her she told me I'd need to take my computer (desktop running windows 8, which she knew) into the store. She also told me I would not need an appointment. I loaded my computer in the car and made the 20 minute drive to Best Buy. Because I didn't have an appointment I had to wait. The wait wasn't bad, the bad came later. When I finally met with an employee, he didn't call himself a tech and his knowledge level showed he wasn't a tech; he told me they couldn't work on my computer hardware issue because my OS was windows 8. The computer was too old was his only response. Why didn't the support person on the phone tell me that? Why did she tell me to go to the store? Why does my OS version impact your ability to determine what is wrong with my hardware? Don't waste your time with Geek Squad! Find a local computer store that does repair work.

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