Cricket Wireless Authorized Retailer

Reviews

• JR

  Jerri Riley

  Oct 2, 2026
  5.0
  The store manager at Provo is outstanding!!! She is always very kind and helpful. ✨
• SL

  Suzana L.

  Sep 28, 2026
  5.0
  Kimberly at the Provo Cricket wireless has answered all my phone questions. She is an expert at what she does and is very kind.
• DK

  Delphin Kaduli

  Aug 10, 2026
  1.0
  I don't do reviews but today I spoke to an arrogant customer service person. This lady works at the Cricket Wireless in Provo. My account is asking me to pay $80 on a $55 monthly plan. When I called to explain this overcharging problem, she refused to help me or transfer my call. She just repeatedly told me to call the online number or go to a physical store. When I asked for a transfer again, she literally said, 'if you have a problem you need to call or come in store then I can help you.' Absolute bottom-tier customer service. They overcharge you and then refuse to do their jobs to fix it.
• KC

  K C

  May 23, 2026
  1.0
  An FYI to Kimberly's boss: She needs more training on customer service. Specifically on greeting customers with a smile, and a "How can I help?" and dealing with the elderly and the homeless with patience and compassion, not rudeness. The way she treated us was quite unbelievable, especially since she's the manager. Also, crying in front of customers and saying "I know you're going to leave me a bad review" is pretty unprofessional.
• MM

  MrAJmiskell

  May 1, 2018
  1.0
  The usual mobile phone con artistry. Was told I'd be paying $80 payments for a year for my device and it ends up being $143 a month. I expect iwill be switching carriers after this scam.