Apple The Woodlands

Reviews

• CA

  Christopher Alonzo

  1 day ago
  1.0
  Placed an order for pick up, was told to cancel an order and pick it up somewhere else and I would have no issues. As soon as I cancelled my order Apple is making me wait another 7 days before I can use my card due to fraud. No one over the phone or in store has ANY idea what to do, or how to fix it.
• SS

  sgonzalez1991

  2 days ago
  1.0
  Cannot leave phone for repair after 5 day window, must wait to have someone re diagnosed phone for send off, even though phone issues unchanged and unused and previously diagnosed.
• KK

  Keith LaBell (K_LaBell)

  6 days ago
  1.0
  Appointment at 5:10, still no help or even so much as a check in over 40 minutes later, there are other groups with us who have been waiting just as long. No employees came by to let us know what the delays are for or anything. Trash was on the floor and the seating for the waiting area are just wooden boxes. Store looks nice, operates like one of those gas stations you find in middle of nowhere.
• SF

  Sayel Farajeh

  Aug 23, 2026
  5.0
  The store was nice and had a good layout and Moumen was really helpful and made us good recommendations
• N1

  n 1

  Jul 31, 2026
  5.0
  I had an outstanding experience at the Apple Store thanks to Will and Cole. Cole was exceptionally helpful from the moment we arrived, ensuring everything was set up smoothly and connecting us with Will. Will made the entire purchase process seamless. He assisted us in selecting the exact phone we wanted, professionally installed the screen protector, and transferred our cellular service without any issues. Everything was handled efficiently, and both team members took the time to answer our questions without ever making us feel rushed. The level of customer service from both of them was truly top-notch—friendly, knowledgeable, and consistently professional from start to finish. If you’re visiting this Apple Store, I highly recommend asking for Will or Cole. They made what could have been a stressful upgrade remarkably easy. Thank you both!