Apple The Woodlands

Reviews

• TB

  Tiffany Burgers

  2 days ago
  5.0
  The guy who looked like kayshon boutte helped me he’s a true one name started with a j
• AS

  Allan Simpson

  Oct 2, 2026
  1.0
  Worst customer service experience I’ve had in some time.
• LD

  Luis Big Dawg

  Sep 30, 2026
  5.0
  Bricin is the best. Apple should be proud to have a manager like her!
• MB

  Michelle Baker

  Sep 18, 2026
  1.0
  Do not order a pick up from this store. Steven will tell you to cancel your order and you will waste your time. The managers are no help either
• RR

  Reyner Reder

  Sep 5, 2026
  1.0
  I had a really frustrating experience at the Genius Bar today. My appointment was at 1:35 PM and I actually got there around 1:05, checked in, gave them my information and was told to wait. 1:35 came and went and nobody called me. Around 15 minutes after my appointment time I finally went and asked what was going on. I was told someone from “Express” would be with me shortly. I ended up waiting another 20 minutes or so after that. Not sure what was supposed to be “express” about it. After being there for well over an hour, close to an hour and a half, I was finally told they couldn’t run the diagnostic on my phone because I had a beta version of iOS installed and that the phone would need to be restored to the current public version first. I don’t have a problem with that if that’s Apple’s procedure. What I have a problem with is making someone wait that long just to find that out. Why isn’t the iOS version one of the first things they check when you arrive and check in? Especially when you’re there specifically for a repair that requires a diagnostic. It would have taken a minute to check and they could have told me right away what needed to be done instead of having me sit there for an hour and a half for basically nothing. I showed up 30 minutes early because I respect appointment times. I just wish my time had been treated with the same respect. Really disappointing experience and terrible time management.