Cricket Wireless Authorized Retailer

Reviews

• RR

  Rainbow123

  Sep 28, 2026
  1.0
  Went in today to get my phone number changed , and the lady told me they were gonna charge 86 dollars went I told her that was to much for a phone number change she told me I can give you a discount and charge you 60 , I left and went to a different location , where the guy was super nice and only charged me $15 ., she didn’t even want to help me , she wanted to give me a whole new line and told to me to come the next day so I could cancel my previous line , so unprofessional all this while she was on FaceTime with her friends .
• JV

  Joshua Velez

  Sep 9, 2026
  1.0
  I am extremely disappointed with the service I received at this Cricket Wireless store, and I would strongly caution others against relying on this location to handle an important payment. I went to the store on Saturday, August 28, shortly before 2:00 PM to pay my mother’s bill in cash. I was assisted by an employee named Yesenia. I specifically requested a receipt for the payment. Instead of providing one, I was told that a text message payment confirmation would serve as a valid receipt. Shortly afterward, I contacted my mother to make sure she had received the confirmation. She had not. I returned to the store and explained this to Yesenia. Rather than investigating the payment at that point, she insisted that the payment had gone through and told me that my mother would receive an email confirmation later that day. That email never arrived. The following Tuesday, my mother’s phone service was disconnected. I returned to the store that morning to find out what had happened. Yesenia appeared confused and surprised and began looking through her tablet. She again insisted that the payment had processed. I asked her to show me the payment information on her tablet so we could verify that the payment had actually gone through. She did not show me anything and instead continued insisting that the payment had been made and that she would figure out what was wrong. The biggest problem is that she never followed up with me. Later that afternoon, we went to a different location, where the staff checked the account and confirmed that the payment had never been processed. We then had to make the payment again and were also charged a late service fee. This was not simply a minor inconvenience. I came into the store specifically to make a cash payment and requested a receipt. I was repeatedly assured that the payment had been processed, despite the fact that there was no confirmation by text or email. When the phone service was ultimately disconnected, I was given no documentation, no proof of payment, and no follow-up from the employee who had assured me everything was fine. Mistakes can happen. What is unacceptable is repeatedly assuring a customer that a payment was successfully processed without providing proof, refusing to verify the transaction when directly asked, and then failing to follow up when the problem became apparent. If you make a payment at this location, especially a cash payment, I strongly recommend getting a physical receipt or other verifiable proof before leaving the store. Based on my experience, I would not trust this location to handle an important bill payment without independently confirming that the payment actually posted to the account. Cricket Wireless should take this situation seriously and address the way payments are being handled and, more importantly, the lack of accountability when something goes wrong.
• BG

  Brenda Gomez

  Aug 13, 2026
  5.0
  Yesenia was so helpful and knowledgeable. She really helped me set everything up.
• BM

  Benjamin Murwanashyaka

  Aug 8, 2026
  5.0
  I Love your services 😍 Good job keep it up.
• FH

  Fabian Hernandez

  Jun 20, 2026
  5.0
  Great Service, workers are friendly and helpful

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