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Best Buy

4.2
(5,105 reviews)

Business Details

6001 NW Loop 410, San Antonio, TX
78238, United States
(210) 509-5749

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
6001 NW Loop 410, San Antonio, TX
78238, United States

Hours

Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday10:00 AM - 8:00 PM

Products & Services

7 lists · 49 items

Explore offerings from Best Buy on 6001 NW Loop 410 in San Antonio, with popular get started with a free in-home consultation in [city], [state], geek squad: your experts for installing a smart home system in [city], [state], strong wi-fi is the key to your smart home, and smart home security, smart home products and installation available at this location.

Tech Solutions

5 items

Inspiration, Innovation & Tech Help

In addition to assisting you with your troubleshooting and repair needs, you can also depend on Geek Squad to: • Help you discover inspiring new technology • Keep you up-to-date on the latest tech innovations • Provide you with the help you need to get more out of your tech, electronics and appliances

New Technology Solutions to Make Life Better

Our tech experts keep their fingers on the pulse of <a href="http://www.bestbuy.com/site/misc/new-technology/pcmcat234500050002.c?id=pcmcat234500050002">new technology</a>, so you can stay up-to-date on what’s hot, as well as what’s just around the corner. Whether you’re interested in top tech designed to make life more convenient, innovations that speed up and automate mundane tasks, or the “wow” tech that makes your heart beat faster, we can help you figure out what to buy, and how to put it to its best use. Another way to inform your best shopping decision is to use our easy-to-use, easy-to-understand <a href="http://www.bestbuy.com/site/other-product-categories/buying-guides/pcmcat322800050004.c?id=pcmcat322800050004&type=category&id=pcmcat322800050004">buying guides</a> that walk you through important comparisons and considerations. You’ll find something helpful for whatever category you’re interested in, from 3D printers and blenders to 4K Ultra HD TVs and coffee makers.

New Tech & Top Products

To help you decide which cool gadgets, electronics or appliances best suit your lifestyle, check out our <a href="http://www.bestbuy.com/site/electronics/top-rated-products/pcmcat140900050011.c?id=pcmcat140900050011">top-rated products</a> to see what other customers are recommending. You’ll find comments from customers who purchased the item, used it, and then took the time to rate it. The Ratings & Reviews section for each item not only shows you what was said, but also groups positive and negative remarks together to provide a well-rounded report card of how the item performs. All of this is aimed at helping you make your best buying decision.

Creative Ways to Use Your New Technologies

Once you’ve determined which items suit you, you’ll want to be sure you’re doing everything you can to get the most out of them. A good way to do that is to browse our <a href="http://www.bestbuy.com/site/misc/inspire-learn/pcmcat748300491115.c?id=pcmcat748300491115">Inspire & Learn</a> section, intended to illuminate ways to put your new tech to its best use, often with outside-the-box suggestions. It’s empowering to take full control of the tech in your life, whether that means finding ways to streamline your home DIY projects, or new ways to simplify and enhance tasks you perform every day.

Tech Troubleshooting Tips

Finally, you can always count on Geek Squad to provide you with the <a href="http://www.bestbuy.com/site/geek-squad/tech-tips/pcmcat748301867970.c?id=pcmcat748301867970">tech tips</a>, expert articles, videos and guides you need to keep your tech working right. Plus, we can help you set up your electronics and teach you how to use them. We can also give you simple tricks to get more out of your devices or help you troubleshoot any problems, if needed. To that end, take a look at our informative guides packed with tips to help you troubleshoot a number of common technology issues. And of course, on those occasions when you’d prefer to let an expert take care of it, <a href="http://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018">Geek Squad</a> is here for you. Our experts can diagnose and resolve just about any tech issue you may be experiencing, big or small, 24/7.

Smart Home Pages Content

4 items

Get Started with a Free In-Home Consultation in [city], [state]

Get Started with a Free In-Home Consultation in [city], [state]

Smart home technology is becoming incredibly popular, with hundreds of products hitting the marketplace. With everything from voice-activated speakers like Amazon Echo and Google Home to the Ring doorbell and Nest thermostat, it can be confusing sorting through all the products for a home automation system. A much easier option is to schedule an <a href="https://www.bestbuy.com/site/in-home-consultation/free-smart-home-consultation/pcmcat1501616148363.c?id=pcmcat1501616148363">In-Home Consultation</a> in the comfort of your home. One of our In-Home Advisors will visit you, explain product choices and show you what's possible in a smart home. If you decide to purchase smart home products, your In-Home Advisor can coordinate all deliveries and installation.

Geek Squad: Your Experts for Installing a Smart Home System in [city], [state]

Geek Squad: Your Experts for Installing a Smart Home System in [city], [state]

Whether you're looking to build a complete automated home system, or just focusing on one area like home security, home lighting control or whole house audio, Geek Squad Agents can take care of your installation with ease. They have the expertise to handle a wide range of home control products, and will find optimal places to install your devices. Geek Squad offers a full selection of smart home automation services, including: <a href="http://www.bestbuy.com/site/on-site-smart-doorbell-installation/5732345.p?skuId=5732345">Smart Doorbell Installation</a> <a href="http://www.bestbuy.com/site/smart-door-lock-installation/5894802.p?skuId=5894802">Smart Door Lock Installation</a> <a href="http://www.bestbuy.com/site/smart-thermostat-installation/9530094.p?skuId=9530094">Smart Thermostat Installation</a> <a href="http://www.bestbuy.com/site/promo/wifi-camera-setup">Wireless Camera Installation</a> <a href="http://www.bestbuy.com/site/promo/wired-camera-setup">Wired Camera Installation</a> <a href="http://www.bestbuy.com/site/geek-squad-setup/home-wi-fi-setup/pcmcat748302046653.c?id=pcmcat748302046653">Home Wi-Fi Setup & Support</a> <a href="http://www.bestbuy.com/site/smart-lighting-setup/9530118.p?skuId=9530118">Smart Lighting Setup</a> <a href="http://www.bestbuy.com/site/voice-control-setup/5803206.p?skuId=5803206">Voice Control Setup</a>

Strong Wi-Fi is the Key to Your Smart Home

Strong Wi-Fi is the Key to Your Smart Home

It's easy to forget that for a smart home to work successfully, you need to have the right router and a strong wireless network. Having home Wi-Fi service doesn't guarantee you're going to have fast home wireless Internet. Your router may not be in the best location, or it might be outdated. If you schedule an <a href="https://www.bestbuy.com/site/in-home-consultation/free-smart-home-consultation/pcmcat1501616148363.c?id=pcmcat1501616148363">In-Home Consultation</a>, your In-Home Advisor can perform a free in-home Wi-Fi analysis and suggest ways to improve your home network setup. For whole home automation, you may need a new router for the best possible Wi-Fi. Your In-Home Advisor can even work with you to schedule services like <a href="https://www.bestbuy.com/site/geek-squad-setup/home-wi-fi-setup/pcmcat748302046653.c?id=pcmcat748302046653">Home Wi-Fi Setup & Support</a>, to ensure your new router is set up correctly and your home network is optimized. With <a href="https://www.bestbuy.com/site/geek-squad-setup/home-wi-fi-setup/pcmcat748302046653.c?id=pcmcat748302046653">Home Wi-Fi Setup & Support</a>, a Geek Squad Agent will decide where to place your router to maximize performance and optimize Wi-Fi security. Your Geek Squad Agent can also optimize your Wi-Fi settings and recommend solutions for dead spots and slow speeds. You'll also get one or two years of Geek Squad Wi-Fi support via phone and Web, depending on which plan length you choose. Let the [city], [state] Geek Squad set up your home network to maximize your Wi-Fi performance.

Smart Home Security, Smart Home Products and Installation

Smart Home Security, Smart Home Products and Installation

Home security service and home security products are some of the most requested items for a smart home. You can now see who's at your door, or who's making noise outdoors, just by viewing a camera feed on your smartphone app. You can program your lights to turn on and off during vacations, set a home alarm, and set a code on your smart door locks so trusted people can enter while you're away. If you schedule a free <a href="https://www.bestbuy.com/site/in-home-consultation/free-smart-home-consultation/pcmcat1501616148363.c?id=pcmcat1501616148363">In-Home Consultation</a>, your In-Home Advisor can explain the smart home security systems and products that are possible, security alarm systems, and the Geek Squad services that are available, including: <a href="http://www.bestbuy.com/site/on-site-smart-doorbell-installation/5732345.p?skuId=5732345">Smart Doorbell Installation</a> <a href="http://www.bestbuy.com/site/smart-door-lock-installation/5894802.p?skuId=5894802">Smart Door Lock Installation</a> <a href="http://www.bestbuy.com/site/promo/wifi-camera-setup">Wireless Camera Installation</a> <a href="http://www.bestbuy.com/site/promo/wired-camera-setup">Wired Camera Installation</a> <a href="http://www.bestbuy.com/site/smart-lighting-setup/9530118.p?skuId=9530118">Smart Lighting Setup</a> <a href="http://www.bestbuy.com/site/voice-control-setup/5803206.p?skuId=5803206">Voice Control Setup</a> Having a home security system with an alarm system, light control and other smart home products can provide more peace of mind for you and your family. The [city], [state] Best Buy and Geek Squad can help you choose the right products, perform professional installations, and troubleshoot any issues that arise in the future.

Specialty Shops and Services

16 items

Camera Experience Shop

More cameras. More help. More hands-on. Come in to experience camera shopping the way it should be.

Apple Shop

Visit our store-within-a store for all things Apple: Mac, iPad, iPhone, Apple TV and more.

Windows Store

Get help from Microsoft experts and try out a full range of Microsoft products and accessories.

Samsung Open House

Step into an innovative kitchen and laundry room filled with appliances.

Samsung Experience Shop

Try the latest Samsung devices, chat with experts, and get help in Samsung Skills Workshops.

LG Experience

Discover the incredible pictures, theater-quality sound and stunning video of the latest LG TVs.

Sony Experience

Sony experts are ready to show you the latest TVs, sound bars and gaming experiences from Sony.

Dyson Demo Experience

Our pros show the latest Dyson technology in floor care, personal care and air treatment.

In-Home Consultation

An In-Home Advisor can visit your home, show you what's possible and create a plan.

Alienware Experience Shop

Step into the Alienware PC gaming experience. Try our fully loaded systems and get lost in the game.

Best Buy Categories

12 items

Computers & Tablets

<a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat138500050001&st=categoryid%24pcmcat138500050001&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Laptops</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat143400050013&st=categoryid%24pcmcat143400050013&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Desktops & All-in-One Computers</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat209000050008&st=categoryid%24pcmcat209000050008&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Tablets</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat143700050048&st=categoryid%24pcmcat143700050048&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Monitors</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=abcat0712000&st=categoryid%24abcat0712000&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">PC Gaming</a>

TV & Home Theater

<a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat333800050003&st=pcmcat333800050003_categoryid%24abcat0101001&qp=verticalresolution_facet%3DResolution~2160p%20(4K)%5Estorepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">4K Ultra HD TVs</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat220700050011&st=pcmcat220700050011_categoryid%24abcat0101001&qp=features_facet%3DFeatures~Smart%20Capable%5Estorepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Smart TVs</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?_dyncharset=UTF-8&browsedCategory=pcmcat748302046012&id=pcat17071&iht=n&ks=960&list=y&qp=condition_facet%3DCondition~Open-Box&sc=Global&st=categoryid%24abcat0101000&type=page&usc=All%20Categories%5Estorepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Open Box TVs</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=abcat0205007&st=categoryid%24abcat0205007&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Sound Bars</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=abcat0106004&st=categoryid%24abcat0106004&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">TV Mounts</a>

Video Games

<a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat1572034351415&st=categoryid%24pcmcat1572034351415&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">PlayStation 5</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat1560455091535&st=categoryid%24pcmcat1560455091535&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Xbox Series X|S </a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat1476977522176&st=categoryid%24pcmcat1476977522176&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Nintendo Switch</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=abcat0700000&st=categoryid%24abcat0700000&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Video Games</a>

Cell Phones

<a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat311200050005&st=categoryid%24pcmcat311200050005&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Unlocked Phones</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat305200050000&st=categoryid%24pcmcat305200050000&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">iPhones</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat305200050001&st=categoryid%24pcmcat305200050001&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Samsung Galaxy</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat158500050014&st=categoryid%24pcmcat158500050014&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Prepaid Phones</a>

Audio

<a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat144700050004&st=categoryid%24pcmcat144700050004&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Headphones</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=abcat0205000&st=categoryid%24abcat0205000&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Speakers</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat331200050015&st=pcmcat331200050015_categoryid%24abcat0204000&qp=features_facet%3DFeatures~Wireless%5Estorepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Wireless Headphones</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat310200050004&st=categoryid%24pcmcat310200050004&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Bluetooth & Wireless Speakers</a>

Appliances

<a href="https://www.bestbuy.com/site/refrigerators/all-refrigerators/pcmcat367400050001.c?id=pcmcat367400050001&extStoreId=[corporateCode]">Refrigerators</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?browsedCategory=abcat0910000&fs=saas&id=pcat17071&iht=n&ks=960&list=y&nrp=15&sc=Global&st=categoryid%24abcat0910000&type=page&usc=All%20Categories&extStoreId=[corporateCode]">Washers & Dryers</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?browsedCategory=abcat0905001&cp=1&id=pcat17071&iht=n&ks=960&list=y&nrp=15&sc=Global&st=categoryid%24abcat0905001&type=page&usc=All%20Categories&extStoreId=[corporateCode]">Dishwashers</a> <a href="https://www.bestbuy.com/site/microwaves/all-microwaves/pcmcat748301803023.c?id=pcmcat748301803023&extStoreId=[corporateCode]">Microwaves</a>

Smart Home, Security & Wi-Fi

<a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat308100050020&st=categoryid%24pcmcat308100050020&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Security Cameras & Surveillance</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat345400050002&st=categoryid%24pcmcat345400050002&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Smart Lighting</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat308100050014&st=categoryid%24pcmcat308100050014&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Smart Plugs & Outlets</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat1477674238305&st=categoryid%24pcmcat1477674238305&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Smart Speakers & Displays</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=abcat0503000&st=categoryid%24abcat0503000&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Wi-Fi & Networking</a>

Cameras, Camcorders & Drones

<a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat186400050004&st=pcmcat186400050004_categoryid%24abcat0401005&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Digital SLR Cameras</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=abcat0401001&st=categoryid%24abcat0401001&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Point & Shoot Cameras</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat214000050005&st=pcmcat214000050005_categoryid%24pcmcat234200050001&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Mirrorless Cameras</a> <a href=" https://www.bestbuy.com/site/digital-camera-accessories/camera-lenses/abcat0410018.c?id=abcat0410018&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Camera Lenses</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat369900050001&st=categoryid%24pcmcat369900050001&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Drones</a>

Wearable Technology

<a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat321000050004&st=categoryid%24pcmcat321000050004&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Smartwatches & Accessories</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=abcat0301006&st=categoryid%24abcat0301006&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Fitness & GPS Watches</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat748300489081&st=categoryid%24pcmcat748300489081&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Apple Watch</a>

Health, Fitness & Beauty

<a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat210000050008&st=categoryid%24pcmcat210000050008&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Activity Trackers & Pedometers</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=abcat0301006&st=categoryid%24abcat0301006&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Fitness & GPS Watches</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=abcat0915005&st=categoryid%24abcat0915005&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Shaving & Hair Removal</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=abcat0915009&st=categoryid%24abcat0915009&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Hair Care</a>

Home, Furniture & Office

<a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=abcat0900000&st=categoryid%24abcat0900000&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Appliances</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat249700050006&st=categoryid%24pcmcat249700050006&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Furniture & Decor</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=abcat0805000&st=categoryid%24abcat0805000&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Office</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=abcat0911000&st=categoryid%24abcat0911000&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Vacuum Cleaners & Floor Care</a>

Toys, Games & Collectibles

<a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat1492451998184&st=categoryid%24pcmcat1492451998184&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Toys</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat274200050008&st=categoryid%24pcmcat274200050008&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Games, Puzzles & Cards</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat748302046148&st=categoryid%24pcmcat748302046148&qp=storepickupstores_facet%3DStore~[corporateCode]&extStoreId=[corporateCode]">Licensed Collectibles</a>

Magnolia Design Center Products

4 items

Audio

<a href="https://www.bestbuy.com/site/magnolia-audio/magnolia-home-theater-speakers/pcmcat143200050022.c?id=pcmcat143200050022">Speakers & Soundbars</a> <a href="https://www.bestbuy.com/site/magnolia-audio/magnolia-home-theater-receivers/pcmcat143200050023.c?id=pcmcat143200050023">Receivers & AV Separates</a> <a href="https://www.bestbuy.com/site/magnolia-audio/premium-cd-players-turntables/pcmcat1492539864225.c?id=pcmcat1492539864225">CD Players & Turntables</a> <a href="https://www.bestbuy.com/site/magnolia-audio/magnolia-wireless-multiroom-audio/pcmcat748300662269.c?id=pcmcat748300662269">Wireless & Streaming</a> <a href="https://www.bestbuy.com/site/magnolia-audio/magnolia-headphones/pcmcat748300662394.c?id=pcmcat748300662394"> Headphones </a>

Video

<a href="https://www.bestbuy.com/site/magnolia-home-theater/magnolia-home-theater-tvs/pcmcat143200050016.c?id=pcmcat143200050016">TVs</a> <a href="https://www.bestbuy.com/site/magnolia-tv-and-video/magnolia-projectors-and-screens/pcmcat748300662305.c?id=pcmcat748300662305">Projectors</a> <a href="https://www.bestbuy.com/site/magnolia-tv-and-video/magnolia-home-theater-blu-ray-dvd-players/pcmcat143200050021.c?id=pcmcat143200050021">Blu-ray Players</a> <a href="https://www.bestbuy.com/site/magnolia-tv-and-video/magnolia-streaming-media-players/pcmcat748300662364.c?id=pcmcat748300662364">Streaming Media Players</a>

Furniture & Accessories

<a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat1494446488590&st=pcmcat1494446488590_categoryid%24pcmcat249700050007&qp=collection_facet%3DCollection~Magnolia%20Home%20Theater%5Ecategory_facet%3DHome%20Theater%20Seating~abcat0106009">Seating</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat143200050025&st=pcmcat143200050025_categoryid%24abcat0106000&qp=collection_facet%3DCollection~Magnolia%20Home%20Theater%5Ecategory_facet%3DTV%20Mounts~abcat0106004">Cabinets, Stands & Mounts</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat748300660981&st=pcmcat748300660981_categoryid%24abcat0107000&qp=collection_facet%3DCollection~Magnolia%20Home%20Theater%5Ecategory_facet%3DA%2FV%20Cables%20%26%20Connectors~abcat0107015">Cables</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&st=Accoustic%20treatments&_dyncharset=UTF-8&id=pcat17071&type=page&sc=Global&nrp=&sp=&qp=brand_facet%3DBrand~Acoustic%20Geometry&list=n&af=true&iht=y&usc=All%20Categories&ks=960&keys=keys">Acoustic Treatments</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat748300660981&st=pcmcat748300660981_categoryid%24abcat0107000&qp=collection_facet%3DCollection~Magnolia%20Home%20Theater%5Ecategory_facet%3DA%2FV%20Surge%20Protectors%20%26%20Power~abcat0107045">Power Filtration</a>

Smart Home

<a href="https://www.magnoliaav.com/expert-guides/smart-home-guide/">Whole Home Systems</a> <a href="https://www.magnoliaav.com/expert-guides/networking/">Networking</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat748300660981&st=pcmcat748300660981_categoryid%24abcat0107000&qp=collection_facet%3DCollection~Magnolia%20Home%20Theater%5Ecategory_facet%3DRemote%20Controls~abcat0107039">Remotes</a>

Magnolia Home Theater Products

4 items

Audio

<a href="https://www.bestbuy.com/site/magnolia-audio/magnolia-home-theater-speakers/pcmcat143200050022.c?id=pcmcat143200050022">Speakers & Soundbars</a> <a href="https://www.bestbuy.com/site/magnolia-audio/magnolia-home-theater-receivers/pcmcat143200050023.c?id=pcmcat143200050023">Receivers & AV Separates</a> <a href="https://www.bestbuy.com/site/magnolia-audio/premium-cd-players-turntables/pcmcat1492539864225.c?id=pcmcat1492539864225">CD Players & Turntables</a> <a href="https://www.bestbuy.com/site/magnolia-audio/magnolia-wireless-multiroom-audio/pcmcat748300662269.c?id=pcmcat748300662269">Wireless & Streaming</a> <a href="https://www.bestbuy.com/site/magnolia-audio/magnolia-headphones/pcmcat748300662394.c?id=pcmcat748300662394"> Headphones </a>

Video

<a href="https://www.bestbuy.com/site/magnolia-home-theater/magnolia-home-theater-tvs/pcmcat143200050016.c?id=pcmcat143200050016">TVs</a> <a href="https://www.bestbuy.com/site/magnolia-tv-and-video/magnolia-projectors-and-screens/pcmcat748300662305.c?id=pcmcat748300662305">Projectors</a> <a href="https://www.bestbuy.com/site/magnolia-tv-and-video/magnolia-home-theater-blu-ray-dvd-players/pcmcat143200050021.c?id=pcmcat143200050021">Blu-ray Players</a> <a href="https://www.bestbuy.com/site/magnolia-tv-and-video/magnolia-streaming-media-players/pcmcat748300662364.c?id=pcmcat748300662364">Streaming Media Players</a>

Furniture & Accessories

<a href="https://www.bestbuy.com/site/magnolia-tv-stands-mounts-furniture/magnolia-home-theater-furniture/pcmcat748300662476.c?id=pcmcat748300662476">Seating</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat143200050025&st=pcmcat143200050025_categoryid%24abcat0106000&qp=collection_facet%3DCollection~Magnolia%20Home%20Theater%5Ecategory_facet%3DTV%20Mounts~abcat0106004">Cabinets, Stands & Mounts</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat748300660981&st=pcmcat748300660981_categoryid%24abcat0107000&qp=collection_facet%3DCollection~Magnolia%20Home%20Theater%5Ecategory_facet%3DA%2FV%20Cables%20%26%20Connectors~abcat0107015">Cables</a> <a href="https://www.bestbuy.com/site/magnolia-accessories/magnolia-acoustical-treatments/pcmcat1516117105394.c?id=pcmcat1516117105394 ">Acoustic Treatments</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat748300660981&st=pcmcat748300660981_categoryid%24abcat0107000&qp=collection_facet%3DCollection~Magnolia%20Home%20Theater%5Ecategory_facet%3DA%2FV%20Surge%20Protectors%20%26%20Power~abcat0107045">Power Filtration</a>

Smart Home

<a href="https://www.bestbuy.com/site/magnolia-inspiration/smart-spaces/pcmcat1528730835579.c?id=pcmcat1528730835579 ">Whole Home Systems</a> <a href="https://www.bestbuy.com/site/magnolia-accessories/magnolia-home-theater-networking/pcmcat748300662529.c?id=pcmcat748300662529 ">Networking</a> <a href="https://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&_dyncharset=UTF-8&ks=960&sc=Global&list=y&usc=All%20Categories&type=page&id=pcat17071&iht=n&seeAll=&browsedCategory=pcmcat748300660981&st=pcmcat748300660981_categoryid%24abcat0107000&qp=collection_facet%3DCollection~Magnolia%20Home%20Theater%5Ecategory_facet%3DRemote%20Controls~abcat0107039">Remotes</a>

Home Theater Pages Content

4 items

Mounting and Installation Services

Mounting and Installation Services

You can count on the [city], [state] Geek Squad team for everything entertainment-related, and more, not just home theater installation. No job is too big or too small. Whether you want <a href="http://www.bestbuy.com/site/tv-home-theater-services/tv-mounting-packages/pcmcat748300648009.c?id=pcmcat748300648009#1">TV mounting</a> (even if you didn't get your television at Best Buy), video/DVD player, <a href="http://www.bestbuy.com/site/cord-cutting-service-antenna-streaming-device/5809103.p?skuId=5809103">streaming device or TV antenna connection</a>, or just want to know how to program a <a href="https://www.bestbuy.com/site/remote-control-programming/7983578.p?skuId=7983578">universal remote</a> to give you all-in-one control of your entertainment options, we're ready to help. Do you need your cable concealed behind the walls? No problem. TV mounting services determining the ideal position so everyone in the room has a great view? You got it. Configure your smart TV or smart Blu-ray player apps for media streaming? Sure thing. Television installation over your brick or rock fireplace? Check. <a href="http://www.bestbuy.com/site/geek-squad-tv-calibration/8586559.p?skuId=8586559">TV calibration</a> to be sure you're getting the optimum colors and the sharpest images your television can provide? You're covered. If it's anything related to <a href="http://www.bestbuy.com/site/tv-home-theater-services/tv-mounting-packages/pcmcat748300648009.c?id=pcmcat748300648009">TV mounting and setup</a>, we can handle it for you.

Enhance the System You Already Own

Enhance the System You Already Own

Sometimes when you're looking to upgrade your entertainment system, instead of starting from scratch, it makes more sense to transform an existing space. We'll evaluate your acoustics and layout, along with your current equipment, then make recommendations for ways to add entertainment excitement to your room. Maybe you'd be best served by surround sound installation, with speakers and subwoofers positioned on walls, in-wall or in-ceiling. Or maybe you want to enjoy your music all around your home, or out on the patio or deck. We'll take care of it, perhaps using wireless home theater components, and an audio transmitter, for instance. Often a relatively minor tweak to your home audio system design can bring a robust new exuberance to the room, without a full audio install.

Geek Squad [city], [state]: We're Here for You

Geek Squad [city], [state]: We're Here for You

Your local Geek Squad team is based out of the Best Buy store situated at [address] in [city], [state]. Along with home theater system installation, the Geek Squad [city] offers a full range of services, including repair and installation of appliances, computers, car electronics, cameras and camcorders, cell phones, wearable technology, and more, plus we're experts on the full range of connected and smart home services. We specialize in keeping your tech in working order, and in helping you optimize your life, and your entertainment, in a new tech world. We're available 24 hours a day to help over the phone or using remote online chat. And, you can always schedule a [city], [state] agent to come to your home or office for any of your design, installation, optimization and programming support needs.

Creating Your Dream Home Theater System

Creating Your Dream Home Theater System

In [city], [state] area, we're your go-to solution for designing and setting up home entertainment systems that provide unparalleled, customized multimedia experiences. We can help you develop the media room you've always dreamed of, as well as a comprehensive home audio system that enables your music to move with you from room to room, and a whole home video system that lets you pause a movie in one room and resume watching it in another. The high-performance sound and video experience you've always wanted is just a click or a phone call away. A great first step is to sign up for our free <a href="https://www.bestbuy.com/site/in-home-consultation/free-home-theater-consultation/pcmcat1501616248975.c?id=pcmcat1501616248975">In-Home Consultation</a>. You'll receive home theater recommendations from a highly trained In-Home Advisor in the comfort of your home. We can help design an ideal entertainment space, help you cut the cord on cable and satellite TV, send music around your home and stream videos to devices, and so much more. There's never any sales pressure or obligation to buy, and if you love the recommendations from your In-Home Advisor, they can be your single point of contact, from initial design to delivery and installation. Your In-Home Advisor will also be available for any future questions and new projects. Since we're familiar with all the latest home theater gear and equipment, we can help you configure your new system with the features you want from top to bottom, including audio, video, gaming, and control. We'll work with you regarding the placement of speakers, sound bars, screens and cords for optimal sound and viewing. Additionally, if you're doing a home remodel, we're happy to partner with your architect, contractor or builder to incorporate your entertainment plans into the project from the get-go.

Reviews

4.2
5,105 reviews
5 stars
2,936
4 stars
1,073
3 stars
478
2 stars
195
1 star
423
  • SG
    Sandra Granados
    1 day ago
    1.0
    My elderly dad recently bought a 200+ contract to get geek squad coverage on his desktop computers. He happened to arrive 30 minutes early to his appointment but was told by an employee named JC to wait his turn in case anyone came in. L The pictures show how busy they were at 12:00pm on a Wednesday. Luckily Tam the manager was able to help, but also explained how they go by appointment. We will not be using this location.
  • RM
    Rebecca Miley
    1 day ago
    5.0
    They explained they do not sell cellular tablets except for iPad. Which we ended up buying. We got on the 90 same as cash Progressive deal. Then the next day they started a sale & the particular iPad was on sale & I only had to call the store & give my info to get the price match. WooHoo!! Our iPad was delivered the day before it was scheduled to be delivered.
  • JK
    Jaina Knapick
    Aug 24, 2026
    1.0
    Update: drove to the store and the manager was not there - sent this email (below) days ago and no response. Reached out to Best Buy per their generic response to a chat for that agent to send me a link to follow Best buy on Facebook. How does that help?! 😳 My email: (this is not the whole email since this review limits the review size) I came by the store today specifically to speak with you. Before making the trip, I called the store multiple times to find out whether you would be there. Unfortunately, Best Buy’s automated AI system was completely unhelpful and repeatedly asked questions unrelated to the reason for my call. On my final attempt, I waited approximately 20 minutes to speak with an agent, only to be told that they could not transfer me to the store or to you and could not even confirm whether you would be working. At this point, I should not be surprised, considering this entire purchase has been plagued by misinformation and poor communication. I was given three different answers by three different people when I was just trying to add insurance to this purchase. I also want to be very clear about something: this should not be placed on the employee who assisted me. He had two different supervisors walking him through the process step-by-step. He was doing what he was instructed to do. The responsibility for what happened ultimately falls on the supervisors who were overseeing the transaction. I had no choice but to get in my truck and drive approximately an hour to the store because I was unable to get a simple answer over the phone. I arrived only to find out that you were not there. The only manager available was one of the same individuals involved in setting up this situation in the first place. This entire trip could have been avoided if I had simply been able to speak with someone at the store and find out when you would actually be available. Original review- Extremely Disappointing Customer Service If I could leave zero stars, I would. I recently purchased a laptop and asked an associate for assistance adding insurance to my purchase. The process took approximately an hour, with several managers assisting the employee helping me. After everything was reviewed and completed, I left believing the transaction was finalized and that I had both my laptop and the insurance coverage I requested. Unfortunately, that was not the case. We later received an email informing us that Best Buy had made a mistake and asking us to return to the store to resolve it. This immediately became frustrating. I do not live in a town with a Best Buy, so returning to this location requires a significant drive. Naturally, I wanted to confirm that the manager who contacted us would actually be available before making the trip. That should have been a simple request. It was not. When calling the store, customers are directed to an AI system that repeatedly asks questions that are unrelated to the reason for the call and does not provide a way to speak directly with the store. After going through that process, I finally reached a customer service representative at the call center, only to be told that they were also unable to contact the store. So, despite Best Buy acknowledging in writing that the error was on their end, my only option is to drive a considerable distance and simply hope that the appropriate manager is there and able to correct the issue. That is unacceptable customer service. Mistakes can happen. What is most disappointing is the lack of accountability and the complete lack of communication available to the customer when trying to resolve a mistake made by the company. Customers should not have to spend hours navigating an AI system and call center just to try to reach the store responsible for resolving the issue. After spending a significant amount of time at the store initially and doing everything I was asked to do, I should not now have to jump through additional hoops to correct an error that was made by Best Buy. Very disappointing experience. I expected much better from Best Buy.
  • AL
    Adam Limon
    Aug 21, 2026
    1.0
    Ordered a tv. On Monday Spent almost $3,000. It was supposed to come in today(Friday). Requested geek squad because I have bad experience with 3rd party companies. Today the time of the appointment, they cancelled *BEST BUY CANCELLED ON ME.* (and I had already made arrangements for somebody to be home. Which cost me money and other arrangements) So I call to reschedule. And now the date isn’t u til next week. I don’t think that’s right (my own personal thoughts.) spending $2900 bucks and having to wait 2 weeks and as I’m on the phone with them the lady from the call center couldn’t guarantee me a geek squad employee for installation. When I ordered at the store they were able to give me an option why couldn’t they do that when I called them over the phone. It’s just not right. You spend all that money, make arrangements and all still have to wait a whole other week and make arrangements all over again. Wish they could’ve got it delivered today. Shoot even tomorrow would’ve been cool. The call center people didn’t seem like they are for their customers. Upsets me so much, to the point where I am here writing a review.
  • DD
    Doug D.
    Jul 29, 2026
    1.0
    I’ve been a customer for twenty years. Every time I visit (usually desktop pc and monitor related), the attitude, the service, the inventory and the communication declines notably. Now it’s impossible to call and get a ‘human’ at the store to talk to. If you can get someone, they’re in India or somewhere where the accent may be quite hard to understand. It’s not a racial thing, it’s a tech thing. I really want to understand when one is discussing specific tech information. They are usually kind and patient, but I’ve found they ultimately cannot answer most of my serious questions bc ‘that’s not my department’. ‘No, I cannot connect you to someone that can help.’ Recently I ordered a new monitor for my pc. My current one that was bought a few years ago at BB suddenly went black. New one is same maker but a few years later. I also bought my pc tower at BB years earlier. I pay extra to get the new monitor delivered the same day as I depend greatly on my desktop for my work The new monitor arrives, but without a power cord. I call, fight the AI, get India and ask if they could just send me the missing cord. Nope. Have to exchange all of it. Plus the connecting HTML cord on the new one does not match my tower. I need to order one that does. With shipping, about $20. The earlier monitor cost $40 and I had it installed and running in 20 minutes same day. This new one is $80 and is deficient. Now we’re up to $100. I call BB. Takes FIVE repeated call efforts to get past the phone answering AI. I’m sent to India. India won’t help. They want me to go online and handle it myself, and also take the unusable monitor myself to BB to exchange. NOT remotely convenient at all. It’s twenty miles. I’m handicapped. I try again with another call to ‘customer service’. Another India person does help. Says they’ll order the needed cord. Tells me to print out my own return label. Um, I don’t have that ability. They’re incredulous when I mention that I can’t and insult me. I remind them I haven’t the use of my PC. Oh yeah. Finally, on my fourth call to BB customer service I finally get someone who CAN help me, they set up to deliver new PC monitor, new cord (the last helper said it was ordered when it wasn’t). So instead of same day it has now become at least three days. I still desperately need my PC to do my work. Four calls. Four hours of fighting. I just got notified that my replacement monitor delivery will be delayed at least another day. They don’t care. Oh, don’t try calling corporate. You’ll get the exact same AI routing answering that won’t help you. Same India connection that can’t/won’t. At this moment I wonder if they’re setting me up to have to buy a new tower. I don’t need one. I hate that I’m being played like this. The corporate cowards at BB won’t talk to you. They just want your money. I used to be a big fan. Best Buy is dead to me. Oh, corporate, don’t bother replying to this with nice platitudes that you care. You repeatedly have shown you do not.

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