Best Buy

Reviews

• SC

  Stephen Crye

  3 days ago
  1.0
  Worst phone experience I've ever had in my life. They're stupid robotic AI assistant is incapable of solving any problem and it will not connect you with a human being! I'm traveling through Texas and I was going to stop by this Best buy store and buy something but I swear I will never shop at this Best buy and possibly never at any Best buy again that offers this robotic assistant that will not connect you to a human being. Absolutely atrocious. This is a disgrace, somebody needs to get fired over this! Avoid this store at all costs
• DB

  Drew Bott

  6 days ago
  5.0
  I was dealing with an unusual and very frustrating problem (not this stores fault). When I came in Josh and Jesse were absolutely phenomenal. They helped me out greatly and cared about my issue. They went above and beyond in taking care of me. The best interaction I’ve ever had a store and was blown away by their customer service. Thank you so much!
• JO

  JR O

  6 days ago
  1.0
  Case number 375285918. We have purchased to many things from best buy over the years, it’s always been our go to with appliances and electronic. However their customer service and accountability has went down! We orders a dryer to be delivered on a Wednesday, multiple times throughout the day we receive notice of times. No one showed up, then we get an alert it will be delivered next week on a Monday! Keep in mind someone stay home all day from 7am-7pm for said dryer. Husband called, someone told him the dryer got stuck on base. I called they are telling me Someone came to our home and waiting 16 minutes after ringing door bell. Well guess what they lied, we have garage cameras and ring cameras. Offered to send full video. Only resolution is a case number and a call back in 24-48hours, what did I just spend my lunch hour doing with the first representative. No resolution, no sympathy no nothing! I understand things happen, no option for a sooner date, when I mentored if my dyer was on the truck what happen when they couldn’t deliver. The rep tells me they take it back to the warehouse! They could go that, but you mean to tell me they couldn’t drop said dryer off before next week Monday? Make that make sense!! Best Buy, you comment asking me to reach out to you on 3 different other platforms proves my concern. I have already contacted your team, I came here to vent my frustration and warn others, and your response is for me to report, on Facebook, instagram, and another platform?!?!! Again, make that make sense from my perspective. Please do better love,
• MB

  Mark Brabant

  May 12, 2026
  5.0
  It's been a while since I've been to this Best Buy. All off the associates are all linked together on their wifi. So if you chose you can tell the folks at the front, and a knowledgeable employee will meet you in the area you need to answer questions. Pretty great if you are comparing different models.
• AG

  A G

  May 8, 2026
  4.0
  I came here after being advised from (an amazing) Best Buy store without Geek Squad, the complete steps on how to move forward with a bad console(and/or game) bought through Best Buy's site. While the guy at check out was friendly (didn't get his name) the second employee I spoke to at the Geek Squad station was incredibly rude and tried to push me off, even after I explained the entire situation. I told him I knew I was in the right place, and I couldn't do the return through normal customer service, so he called someone else up. Then came Franck, the manager, who seemed so disinterested in the story that I had to tell for the fourth time that day, wasn't really listening, immediately jumped into "sorry- can't help". I showed him the print out that the super helpful Best Buy outlet store provided to me, explaining even more details and he looked like he didn't believe me. I even tried giving him the name of the employee I spoke to at the other store so he could call them and maybe get the full run down - still no interest in helping me. Maybe he's great at managing people, but didn't seem like he had experience with the tech side of things or this specific situation like the guys at the other store did. So he had to call someone for help. I didn't catch her name, but the woman that came over salvaged the entire situation. She was friendly, incredibly knowledgeable, listened to the full story, looked up all the details and offered solutions. At the end, she took the return for a full refund to my family member's account, and store credit for the game. I wish I got her name but super grateful that she stepped in and helped out! Also, heads up to any unknowing customers as I just learned today- Best Buy has third parties they allow to sell on their website that often sell faulty items!!! I was told the site gives you a pop up warning, but I checked and it's actually just a TINY, subtle, easy to miss detail that reads "Sold & shipped by United Technology". So online buyers beware!

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