Best Buy

Reviews

• VA

  Violeta Alvarado

  May 7, 2026
  1.0
  Dear Best Buy Customer Care and Store Management, I am writing to formally express my disappointment regarding an interaction my son and I experienced at your San Antonio Best Buy location (#1081) located at 3142 SE Military Dr, San Antonio, TX 78223. We visited the store on May 6, 2026, at approximately 1:16 PM to purchase headphones for my son, who had just graduated from Air Force Basic Military Training and was preparing to leave for tech school. He recently received his military ID and was excited to purchase headphones to use while traveling by shuttle on base. During checkout, we politely asked whether a military discount was available. Instead of receiving a courteous explanation, the employee assisting us responded in a dismissive and rude manner, stating that Best Buy does not offer military discounts. I understand that businesses may have different policies regarding military discounts, and I respect that. My concern is not simply about the discount itself, but about the manner in which we were treated. The interaction felt unnecessarily disrespectful and unprofessional, especially toward a newly enlisted servicemember who has just committed himself to serving our country. Considering this location serves a large military community in San Antonio and is near military installations, I expected a much more respectful customer service experience. A polite explanation of store policy would have been completely acceptable. For reference, our purchase included Beats Studio Buds+, and the total transaction amount was $108.23. I would appreciate this matter being reviewed with store leadership and the employee involved so future military families and customers are treated with professionalism and courtesy. Thank you for your time and attention. I would appreciate a response regarding any follow-up or actions taken. Sincerely, Violeta A.
• AA

  Angel

  May 5, 2026
  5.0
  The salesperson Maria today helped me out so much. She had so much patience with me. She guided me with the correct laptop I needed she knew what she was talking I will definitely return and ask for her when I need to purchase at this Best Buy . The greeter looks like he wants to be there he brought a big smile to my face . Thanks to Aaron he said Maria was a great salesperson . I trusted his word and I’m glad I trusted his words!
• CH

  Caeleb Hamilton

  May 3, 2026
  2.0
  Service at pretty much any best buy sucks compared to a few years ago honestly. The selection here for home stereo was a joke but luckily I was able to steer my friend in the right direction with the experience I got buying my own stuff. The Klipsch speakers and Sony stereo are solid but again I already knew this going in so luckily I tagged along because my friend would've had to chase down an employee for them to approach him and assist and at that I'm not sure anyone there would've had first have experience with any home theater equipment. The phone rep on the other hand was more than happy to come ask and offer plans to us lol.
• ZZ

  Zane

  Apr 30, 2026
  1.0
  It's unfortunate because the store itself usually has great TV deals and products, but one employee completely ruined the experience for me. I hope management takes this feedback seriously and reminds employees that respectful customer service matters more than aggressively pushing memberships onto customers. I’m extremely disappointed with the experience I had at Best Buy because of an employee named Keilah. From the moment I started interacting with her, the entire situation felt aggressive, uncomfortable, and unnecessarily pushy. Instead of focusing on helping me with what I actually came into the store for, she repeatedly pressured me into getting a membership and would not take no for an answer. The interaction became so overwhelming that I genuinely felt harassed rather than helped. Customer service should make people feel respected, comfortable, and informed while shopping, but this experience was the complete opposite. I felt like I was being pressured the entire time instead of being allowed to make my own decision without constant pushing and sales tactics. The way Keilah spoke to me and continued pushing the membership made the experience stressful and frustrating, and it completely ruined what should have been a simple shopping trip. What upset me the most was how uncomfortable the entire interaction made me feel. I should never leave a store feeling pressured, uneasy, or harassed over a membership. Employees should understand the difference between offering a service and aggressively pushing it onto customers. Because of how poorly this situation was handled, I will not be returning to this location. One bad interaction can completely change how someone views a business, and unfortunately that is exactly what happened here. I hope management takes this feedback seriously and speaks to Keilah about how customers should be treated. People come into the store expecting professional and respectful service, not to feel pressured into signing up for memberships they do not want. This experience left a very negative impression on me, and I would not recommend this location to others after the way I was treated.
• SS

  Sebastian

  Apr 26, 2026
  1.0
  Very disappointed with my experience at Best Buy. The store feels more focused on forcing credit cards and memberships onto customers than actually providing customer service. The policies constantly seem to change depending on who you speak to, and I was even told I had to pay $180 just to process a return, which felt ridiculous. Management also appeared unprofessional and disengaged. Most of the time they were standing around on their phones instead of helping customers. One manager, a bald heavy-set man, kept saying he was “busy” while walking around on his phone instead of assisting anyone. What really frustrated me was an interaction with another employee a very heavy set woman carrying around a clipboard another heavy set employee . When I asked for help, she acted like she didn’t know what she was doing and literally told me, “I just work here, I can’t help you, but I can help you if you apply for the credit card.” As I walked away, I heard her speaking into a headset saying, “you have to get memberships.” I ended up asking another employee for the name of the heavy set woman since she kept saying “I don’t feel like giving you my name” as I asked her what her name was. She gave me the nastiest look and smirk. This ladys name is Keilah that’s how it was spelt out to me. I truly hope this lady finds god because she truly needs to. My wife needed someone who spoke Spanish and Keilah LIED TO OUR FACE AND SAID SHE DID NOT SPEAK SPANISH, as I heard her talking to another customer in Spanish. I’m guessing since I didn’t apply for a credit card that’s what my wife received as treatment.At that point it honestly felt like employees were being pushed to pressure customers into spending extra money instead of genuinely helping them. Overall, the experience felt uncomfortable, unprofessional, and overly sales-driven. The customer service at this Best Buy was very disappointing. When I walked into the store, the employee who had short hair and presented in a more masculine style completely ignored me and didn’t even bother greeting or acknowledging me. The overall atmosphere felt unwelcoming and unprofessional. Instead of focusing on helping customers feel comfortable, the employees seemed more focused on pushing memberships and credit cards. A simple greeting and basic customer service would have gone a long way.

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