Apple North Star

Reviews

• LD

  Liseth Diaz

  Sep 25, 2026
  2.0
  This place is notorious for wasting peoples time, lack of communication and indifferent costumer service
• FA

  Fadhlullah Agboola

  Sep 24, 2026
  1.0
  Extremely disappointing experience. Apple made a financing mistake and left me to deal with the consequences. I purchased an iPhone 17 Pro Max from this Apple Store and explicitly told the employee that I wanted to finance it through Apple Card Monthly Installments (ACMI). The employee confirmed my request and instructed me to authenticate my AT&T account, which my father assisted with since I’m an authorized user on his account. I completed the purchase using my Apple Card, paid the sales tax, and left believing everything had been processed correctly. Apparently, that was too much to expect. About a week later, I noticed that the installment agreement wasn’t appearing on my Apple Card. I contacted Apple Card Support and was told it was still processing. Trusting that explanation, I waited. A month later, I discovered that this store had financed my phone through AT&T instead of ACMI, despite my explicit instructions. To make matters worse, I never received an emailed receipt, and the purchase never appeared in my Apple order history. Apple couldn’t even locate the transaction until I provided my phone’s serial number. I’ve since spent hours being bounced between Apple Support, Apple Card Support, AT&T, and multiple Apple Stores, with seemingly nobody willing or able to take ownership of the problem. When I finally spoke with the store leader, I was informed that the only way to correct the financing would be to return the phone and purchase it again through ACMI. Except that’s not even an option because the return window has already expired. To make matters worse, the store no longer has my model in stock. So let me get this straight: an Apple Store employee processes my purchase using the wrong financing method, Apple Card Support tells me to wait when I notice something is wrong within the first week, and by the time the mistake is discovered, I’m told the only solution is one I’m no longer eligible for? Absolutely ridiculous. What makes this especially infuriating is that I CONTACTED APPLE WITHIN THE FIRST WEEK about the missing installment agreement. Had I been given accurate information, I could have addressed this within the standard return window. Instead, I trusted Apple’s explanation and am now being left to deal with the consequences. I went directly to Apple specifically because I wanted an unlocked phone financed through my Apple Card, not an installment agreement attached to my father’s AT&T account. I communicated that clearly, followed the employee’s instructions, and still ended up with the exact financing arrangement I was trying to avoid. I understand that mistakes happen. What I find unacceptable is the complete lack of accountability when they do. Every department seems perfectly comfortable explaining why the issue isn’t theirs to resolve, but nobody seems interested in actually fixing it. For a company that prides itself on customer experience, this has been an embarrassingly poor demonstration of it. Instead, I’m left with a financing agreement I explicitly did not want, a store that says it cannot correct the transaction, and a customer support system that seemingly exists to redirect customers until they give up. If you’re purchasing an iPhone here using Apple Card Monthly Installments, CHECK YOUR FINANCING AGREEMENT BEFORE LEAVING THE STORE. Do not assume that because you explicitly requested ACMI and paid with your Apple Card, that’s how the employee actually processed the purchase. I wish I had known that before shopping here.
• SS

  said

  Sep 21, 2026
  5.0
  Super kind the young man who attended me, I came from Mexico to buy the iPhone 18 pro and when I arrived he told me that they didn't have it that just the next day, I explained to him that today was my only day in this place and the young man did everything possible to be able to make the purchase the same day, today I return to Mexico with my iPhone 18 pro 😁
• SJ

  Syese Jackson

  Sep 17, 2026
  5.0
  I was exhausted and really dreading going into the store, especially since my online MacBook order was stuck "in processing." I expected a massive headache and a long, drawn-out process, but then I met Nathan! He completely resolved the issue, and made it to where I was able to get my computer the exact same day!! He even made sure I got my student discounts! I walked out with my brand new MacBook in less than 20 minutes.Everything I was stressing about, he made incredibly easy and effective. I felt truly heard and seen, and walked away getting exactly what I needed accomplished. If you ever need assistance and want amazing, efficient help, I highly recommend asking for Nathan!
• CN

  Cole Newlun

  Sep 16, 2026
  1.0
  I went in and there were five employees standing around talking. I go up to one for help with my case that’s covered under warranty that they begged me to buy and they said I had to make an appointment because they were so busy. Then they made me wait fifty minutes while they were all standing around until someone came to help me. This employee named Bryce finally comes to tell me they can’t swap out my new case that was horrible quality and had already broken. Mind you I was repeatedly told it had a one year warranty on it.

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