Best Buy

Reviews

• JS

  James Slattery

  May 13, 2026
  5.0
  Best Buy continues to be a great place to get your electronics. And the people that worked there are always so happy to help. Thank you, Peter for saving me a lot of money and figuring out why y android charger would not plug into the phone.
• TS

  The LayLar Show

  May 6, 2026
  5.0
  I have been shopping on this location and each time the customer service is beyond expectations they are friendly and helpful i use a stick to walk and they are always there to help me.
• AE

  Adam Everett

  May 5, 2026
  1.0
  Ghost Town Best Buy. This location should just be a warehouse for pickups and deliveries; very unwelcoming. Couldn't find anyone to help me, the few people I did see working there were chatting among themselves and didn't have a care in the world that I was in store. And to top it off the online inventory is not reflected on the shelves. The cashier was nice, but unable to help, she was the only one running the register. Good Luck out there!
• PV

  Phi Vu

  Apr 29, 2026
  2.0
  spent over $500 at this store and was really disappointed by the customer service. I already knew what I wanted, but I asked to try on a few different options to make sure of the fit. Even that simple request seemed to annoy the employees. Their facial expressions and the way they interacted with me made it clear they were bothered by having to help, which made the experience uncomfortable. It felt like I was interrupting them just by asking for assistance, and it gave the impression that they pick and choose who they want to help, as if they run the place without regard for customers. I still made the purchase, but this isn’t the only Best Buy in the area that carries what I needed, and I could have easily gone elsewhere. As a paying customer, I expect at least a basic level of attentiveness and professionalism.
• AM

  Atang M

  Apr 21, 2026
  1.0
  I am very disappointed with my experience at Best Buy and how this issue has been handled over the past several months. I purchased a laptop in-store in September for graduate school, where having a dependable device is essential. By November, the laptop stopped turning on. When I brought it in for service, I was informed that it was leaking lithium, something I would not expect from a newly purchased device. As a result, I was without a laptop during an important academic period and had to complete my exams without one. I did not receive the laptop back until the end of December. Unfortunately, the problems continued. In January, just two days before a major project deadline, I discovered that the camera was no longer functioning. I contacted the store immediately and was advised to bring it in again for repairs. Since then, I have made multiple visits and follow-up requests, yet the matter remains unresolved. We are now in April. After several in-store visits and consistent follow-ups regarding a replacement, I was informed that a replacement had been approved. However, I was then told that the issued coupon had already been claimed. I never received or used this coupon, and I was informed it had been redeemed by someone in another state whom I do not know. Throughout this process, I have clearly communicated that this laptop is essential for my graduate studies. Despite that, there has been a lack of timely communication, ownership, and urgency in resolving the issue. I have had to repeatedly follow up myself without receiving clear updates or a satisfactory resolution. This situation has been frustrating and disruptive, particularly as a student who relies on a functioning laptop for coursework, projects, and deadlines. I know Best Buy is a company known for high standards and customer service, which is why this experience has been especially disappointing. I remain hopeful that this matter can be resolved promptly and professionally.

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