VCA Hometown Animal Hospital

Reviews

• RB

  Rena Britt

  Sep 17, 2026
  5.0
  They take extra special care of my furry companion. We actually got dental work done and it gave my dog some relief.
• JO

  JOHN ORTEGA

  Sep 10, 2026
  5.0
  First time here, great staff and friendly service with FISH.
• TL

  Tami Lopresti

  Sep 3, 2026
  1.0
  Extremely disappointing and heartbreaking experience The staff here were incredibly uncaring and, in my experience, unnecessarily mean. I arrived about 5 minutes late for my dog’s appointment. He was an elderly dog and had been extremely difficult to get down the steps and into the car. By the time we arrived, he was already stressed and panting heavily after being in the car on a hot day. We then stood in line for another 5 minutes before reaching the receptionist, meaning we were approximately 10 minutes late by the time we were actually checked in. When I explained what had happened and how difficult it had been to get him there, I hoped there might be some compassion or willingness to work with us. Instead, I was simply told they could not see him because we were 10 minutes late. There was no concern for how he was doing or any attempt to find a solution. I explained that we could even skip the main things we had brought him in for and just have him receive the vaccinations he was behind on, since we were leaving for a trip in a few days and I wanted to make sure he was up to date. I was again told they could not see him because they were too busy. I offered to wait. I said I would sit in the waiting room and stay until they had an opening, even if it meant waiting several hours. I was told no. I asked if I could speak with someone else, but was told the manager wasn't there and that the receptionist was too busy to get anyone else to speak with me. What was most upsetting was the complete lack of compassion toward my dog. He was elderly, visibly stressed, and panting heavily, and yet there seemed to be no willingness whatsoever to help us once we were there. I ultimately had no choice but to take him to a walk-in emergency veterinary facility, where I paid more than twice what I would have paid at his regular vet just to have his vaccinations done. Because we were walk-ins, we waited almost three hours. My dog continued panting and was extremely stressed throughout the entire experience. It was heartbreaking to have to put him through that when I had already tried to get him care at his regular veterinary office. He didn't finally calm down from the stress until late that night. Sadly, my dog passed away just one week later. Knowing that this was one of his final experiences with a veterinary office makes the whole situation even more painful. I understand that veterinary offices can be busy and that there may be policies regarding late appointments. What I cannot understand is the complete lack of empathy and willingness to find any reasonable solution for an elderly, visibly distressed animal who was already sitting in their office. I have never had an experience at a veterinary office that felt so cold and uncaring. Based on this experience, I would not recommend this office to anyone who expects compassion and understanding when their pet is struggling.
• EL

  Elena Loveland

  Aug 30, 2026
  5.0
  Where do I begin. Front staff lady. Kind and understanding ✨️ Doc and assistant so totally far out with GATO. Thank you 😊 for walk ins.
• AR

  Arual Robles

  Aug 3, 2026
  5.0
  It's never an easy decision to lay your furry loved one to rest. As this was my first time visiting this facility, I felt it was important to express my deepest gratitude to the team at VCA Hometown Animal Hospital. From the unexpected follow-up call I received from an exceptional client service representative named Zoe to the compassionate care provided by Dr. Fenley, everyone made me feel welcomed, supported, and genuinely cared for during one of the most difficult moments a pet owner can face. Dr. Fenley, along with the other doctors and staff, truly embodies the Veterinarian's Oath by providing care with compassion, dignity, and love for every animal and every family they serve. As an added bonus, this facility offers a free exam for up to two pets for new patients. What meant even more to me, though, were the free hugs, kindness, and comfort they shared when I needed them most. A heartfelt thank you to this incredible team. Your compassion and professionalism will never be forgotten. I highly recommend VCA Hometown Animal Hospital to anyone looking for exceptional veterinary care.

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