Cricket Wireless Authorized Retailer

Reviews

• VV

  Val

  Feb 19, 2026
  2.0
  I went yesterday to pay my bill and yes I enjoy going on to pay my bill in person but NOT today. I explained to Miranda I came in yesterday to pay but the office was closed at 532p . I drove back after grocery shopping Thinking they might have had to run an errand or grab dinner. I explained to her that I shouldn't be penalized the$5 late fee for them not holding up there end of" operating hours". Miranda said she can't help me and that I have to call 611 which I'm doing now and wait time said 9 minutes for me to chat with a live representative Then Miranda also charged me $5 customer service fee!! Now that is HILARIOUS! customer non service. I've never had this problem with the nice gentleman that is always there when I come in to pay. We'll see how crickets 611 customer service department deals with this situation. I don't understand how squeezing $5 technically $10 out of a long time customer is justified!?! I just got off the phone with Andrea from 611 and she was alot more professional than Miranda at the store by 💯% However, I'm still debating if I should continue service with cricket because all they are doing is giving me a$5 credit on my next bill. But what happens if I decide to change service providers? CONCLUSION~ the following month I CLOSED my account
• TT

  Tatianna

  Dec 22, 2025
  5.0
  Luz is an exceptional manager who consistently demonstrates outstanding leadership and empathy. Known for being highly understanding and approachable, Luz ensures that every customer feels valued and heard. With a strong commitment to delivering excellent service, Luz goes above and beyond to resolve concerns promptly and professionally. Their ability to balance team efficiency with genuine care for customer satisfaction makes Luz a true asset to any organization.
• JC

  James Carr

  Dec 28, 2024
  4.0
  The Lady That Helped Us Was Very Nice But Not Very Familiar With The Deals Or Promotions... Cases And Screen Protectors Were Really Expensive Compared To Walmart But It Was Overall A Nice Experience I Walked Out With Two Phones For My Kids..
• MM

  McKnight

  Oct 25, 2023
  5.0
  Great Customer Service
• KP

  Kathleen Baker Perrine

  Jan 4, 2022
  2.0
  Employee working was not helpful at all. Will be looking for another carrier once we return to our home state.