Best Buy

Reviews

• TT

  Tristan

  6 days ago
  1.0
  I traveled from outside of Lubbock to hopefully get a proper estimate and diagnostic on my iPhone that has slight water damage. The website states they are open to all repairs *including* water damage issues, even despite a customer not having Apple Care warranty. My phone is not “extensively damaged” either, as it still has all of its functions. When explaining the reboot loop my phone was stuck in, the associate had no clue how to go on about the issue, so he thankfully went to go ask for us. Thereafter, we were told that there are no solutions and I have to buy a replacement. The associate never took a look at my phone, as it was in my hands the entire time. False advertising wasted my time, as well as the terrible design choice for this company to use “artificial intelligence” in charge of the customer service hotline. I also question why this specific young man at the Geek Squad counter was allowed AirPods whilst interacting with customers. Very unprofessional environment and hospitality. I will be seeking out professional Apple stores from now on! 🤗❤️
• KM

  Kurt meek

  May 9, 2026
  5.0
  Staff very helpful, didn't have what we needed but was pointed in the right direction.
• SR

  Sissy Ryals

  May 3, 2026
  5.0
  The sales person I talked to was very knowledgeable listen to me knew exactly what I wanted and showed me the exact thing that I needed I couldn't have asked for any better service
• CL

  Catherine Tillinghast, LPC

  Apr 25, 2026
  5.0
  Alejandro was awesome, so helpful and knowledgeable but also low pressure. He showed me every single feature and color I asked about which was probably annoying but he did it without making me feel like a burden. I wasn’t ready to buy a laptop today but when I am (soon!) I will absolutely come back to purchase one from him!
• RG

  Ricky Giddens

  Apr 20, 2026
  5.0
  Kudos to Angel who works in the AT&T department. When I came in on 4-17, he was able assist me withvarious problems I was having on my new phone. He patience and professionalism is not something you see everyday! Thanks Angel for help and keep up the good work!

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