Best Buy

Reviews

• LJ

  Lewis Jackson

  6 days ago
  1.0
  On December 14th 2025 I made an online purchase for 2 Amazon fire HD 10 tablets for my daughter's. They had been wanting those tablets all year and I was able to get them for their Christmas presents. When I purchased them I was surprised to see they were on sale for $104.99 each so I was able to buy the 1 year geek squad protection plan for an additional $50 each I think it was. The Geek squad thing shows that if the tablets are damaged while handling them don't sweat it they've got it covered free parts free labor. My daughter's are 7 and 8 so of course I bought the plans just in case. Fast forward to a few days ago and my youngest was watching videos with her headphones plugged in and she drops the tablet. When she dropped it the audio jack broke off inside the port and the screen got cracked as well. I thought no problem I got the geek squad plan so I'll take it to them to fix right. So that's what I planned to do. Wednesday May 14th I take the tablet to the Longview location and requested that they fix it. The guy I spoke with looked at it and automatically said he can't get the audio jack out and they didnt have parts so they weren't going to fix the tablet but what I could do is return it and get what I paid for it back (not including the geek squad plan) and I could get a new tablet and I would have to cover the remainder of the cost for the new one. These tablets are $200 so I would have to spend another $100 with them to resolve the issue. This was upsetting as I do not have the money to cover the rest and I knew I wouldn't if anything happened. WHICH IS THE WHOLE REASON I BOUGHT THE PROTECTION PLAN THAT CLEARLY STATES IT WOULD BE TAKEN CARE OF FREE OF CHARGE. Best Buy if you couldn't hold your end of the deal then my question to you is why would you even offer the geek squad plan on a discounted item? Its not my fault that the tablets were on sale when I went to buy them. Its not my fault if you dont have the parts. Its not my fault that your protection plan states free of charge if damaged when handling. After this experience with Best Buy I will no longer be purchasing any electronics or any other merchandise from you whatsoever and my advice to my fellow consumers is be weary when dealing with them. If theres a way for them to avoid doing what they say they will they will definitely take the easy way out.
• BE

  Brenda Eberwein

  Apr 25, 2026
  5.0
  Excellent service!!! I'd give a million stars if I could. The person at the service desk was exceptionally nice. Thank you to whomever you are.
• GG

  GB

  Apr 24, 2026
  5.0
  Always super kind and helpful, employees are always friendly and genuinely looking to help you! thank yall :)
• BB

  Brandon

  Apr 22, 2026
  1.0
  This place use to be descent but my experiences are getting worse and worse. Went in to try and get a computer repaired. I went to ask the girls in the front a check out where to go in the store. Walked up and they were both scrolling Facebook. After a few seconds they looked up and noticed me there. The girl I was speaking with told me Geek Squad would not repair my laptop if it weren’t under warranty. Then the other girl said go over to Geek Squad they will help you. Then went rt back to playing in their phones! . Geek squad then told me to go back over to check out and make an appointment! Nope. After spending several thousand dollars there over the past few years. I will not be back. I’m sure they won’t miss the money. They apparently make plenty.Just for the info. It was the girl on the rt hand side while facing them. Brown hair. They work at check out. Very short and her attitude was horrible. This was around 10:30 am on Wednesday 4/22/26
• KM

  Kersti Mcjimsey

  Apr 18, 2026
  1.0
  Paid almost $1000 for tv and for them to mount it. My husband took off work Friday April 17th. Waited all day called multiple times. Never showed up. My mother is moving in with us in that room this coming Monday. Monday will be her first day of chemotherapy. She is not going to want people in her room when she is recovering and sick installing a tv. We will be coming to the local location today to speak with a real person. Because trying to call you just get AI

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