Best Buy

Reviews

• AA

  AR

  4 days ago
  4.0
  Came to return an online item, a big TV. Went into the store asking for help to unload from my car. I was happy that they sent someone from the inventory with a big cart, who not only helped unloading but also taking to the guest service. Appreciate the help.
• GF

  Gary Steve De La O Flores

  May 1, 2026
  1.0
  I ordered a Samsung Music Frame in open box “excellent” condition only for it to be missing all the accessories. No manual, no power cord, nothing. It is clear the employees at this location did not inspect this open box item. The actual frame is broken and chipped. Definitely not “excellent” condition. If any of your orders ship out from this location, cancel them. Unless you want to deal with major service failures, I would not purchase anything from this location.
• BP

  Beatriz Palacios

  Apr 30, 2026
  4.0
  Big store with a wide selection of products, from cell phones to household appliances. However, I didn’t find what I was looking for. Despite the large number of employees, no one approached me to offer assistance.
• TF

  Tommiera Fletcher

  Apr 29, 2026
  1.0
  I am writing to formally report an extremely disappointing experience I had at your store recently. I waited in the store for over 10 minutes for assistance, and during that time multiple employees walked by me without offering any help. One employee told me he would find someone to assist me, but no one ever came. Another employee working at a register said he was from appliances and could not really help me, but he did make an announcement over the speaker for someone from electronics. Despite that, no one ever responded. To make matters worse, I observed two employees look down the aisle where I was waiting and continue walking without acknowledging me. The employee at the register repeatedly stated that he did not have a key to help me access the items I wanted. When I said I might just go to another store, he laughed and said, “OK.” I came to the store intending to purchase the new Ray-Ban Meta Smart Glasses and an Oura Ring, but no one seemed interested in helping me complete my purchase. Based on how I was treated, while other customers—primarily white or Latino—were being assisted in multiple areas, I felt racially profiled as an African-American customer. I was standing at the front of the store asking for help, yet I was ignored repeatedly while others were assisted. After leaving, I called customer service and requested that a manager call me back regarding the incident. Unfortunately, I never received a callback. This experience was humiliating, frustrating, and unacceptable. I expect better treatment from your company and would appreciate a prompt response regarding how this matter will be addressed.
• DC

  Damon Caouette

  Apr 18, 2026
  1.0
  Bought Skullcandy headphones from this store online. It was a fantastic price and I was happy until today. I received the "Your order shipped!" email on the 14th. Yesterday (17th) I checked tracking and found the order was picked up and promptly camcelled by Roady (a UPS company). Today I called BB customer service. First person I spoke with was great - he understood I was irritated and sympathized with me. He also informed that BB has know issues with Roady and has not taken action to correct the problem. I was told I could transfer the order to store pickup and grab it today. I asked for that process to take place. He told me I had to be transferred to "Primary" for next steps and that there would be no hold time, they would answer immediately. I thanked him for his effort and waited to be transferred. Immediately upon transfer, I was placed in a hold cue, contrary to what I was told. It was a short wait, but still a wait. The person that answered was polite and professional, but didnt seem to understand the assignment. I had to wait through all of her fact finding, after which she asked if I minded being placed on a brief 3 minute hold. I waited, she came back and asked I wanted the replacement order shipped. I thought that was a little tone deaf since the first one went so well. I asked for in store pickup, and she informed me that it would be ready for pickup at a store nowhere close to me that I did not choose. I corrected the choice of store and was then asked if I wanted curbside pickup (remember I previously asked for in-store pickup). I reaffirmed my previous request for in-store. I was then informed that I could not pick up until I receive "the email". I asked how long should I expect this email to take. I was informed 24 - 48 hours. I then asked if i could receive any type of compensation for my inconvenience to which the reply was "Nope". Best Buy, its NOT in the name - you can do better. I had to call and ask you how to fix the problem YOU WERE ALREADY AWARE OF. Read that again, slowly, and let it sink in. When I did call, you apologized for my wait and then told me to KEEP WAITING. Read THAT again, slowly, and let that sink in also. I still don't have my merch and BB has my money. But I didn't lose a limb, so I have that going for me, which is nice.

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