VCA Prestonwood Animal Hospital

Reviews

• JO

  Jane O'Brien

  Sep 9, 2026
  5.0
  We currently have 6 rescue cats and 2 dogs. Two of our cats have chronic health issues. We’re constantly contacting VCA Prestonwood for appointments, prescription refills and even just advice on an issue affecting one or more of our pets. VCA Prestonwood staff and vets are always helpful! We rescued a kitten from our neighborhood 3 years ago. He had horrible explosive diarrhea and was eventually diagnosed with a rare parasite. The preferred treatment could have kill the kitten. Instead, we worked continuously with the VCA Prestonwood to find a diet and probiotic regiment that would support the kitten and keep the diarrhea under control. After more than a year, his diarrhea was finally controlled. Not even a flare up in over 2 years! We will always be grateful for the heard work of the veterinary staff and patience of the office staff during this trying time with our little kitten, Patu.
• DB

  Deborah Bessire

  Sep 9, 2026
  5.0
  Great doctors and staff!
• DN

  Dee Ann Nichols

  Sep 1, 2026
  5.0
  Dr. Roberson,Jazmin, and Jessica and all the awesome team at VCA Prestonwood Animal clinic are the absolute best. They are kind and compassionate and professional.
• TK

  Tommy Kite

  Aug 14, 2026
  5.0
  Always had a good experience with the folks here, got me in very timely and took great care of my furbabies. Affordable aswell.
• MM

  Meri-Margaret Miller

  Jun 16, 2026
  1.0
  Get a second opinion when major diagnoses are made. I brought my senior cat in for vomiting - she is not an overly friendly animal, which I always disclose at the start of my visits, but has never done anything other than hiss/growl in her 9 years of life. The tech was immediately put off and resistant to do anything. She took my cat to the back where I proceeded to be able to hear her make comments & complain. The vet came into the room to suggest I do a full senior blood panel & urine testing to rule out anything major. The tech returned to the room and tried handing me the cup to collect the urine myself at home. I asked if she had tried collecting it as I work 12+ hour shifts and am only going to prolong the process of getting answers on my pet’s illness and could she please try…reluctantly, she agreed. A comment was also made about probably not being able to do the bloodwork, I again asked if they could please try as I was concerned and reiterated that my cat tells you she doesn’t like what you’re doing but has never done anything bad at the vet other than hiss/growl and I’ve had her her entire life. Interestingly, they were able to collect both the blood & urine samples that day. I understand being cautious around disgruntled animals, but it made me feel like this tech didn’t want to/shouldn’t work with cats. When I am leaving, the vet tells me they will call me with my results in a couple of days. 4 days later, I had yet to hear from anyone at the clinic. I then called to ensure I would be contacted with the results and was told my vet was on vacation for several days. I had to ask if another vet could look at the results and call me back with information so I wouldn’t have to wait. I then proceed to get a call with bad news - her bloodwork showed multiple concerns, her RBC/WBC and hematocrit levels in particular. I was told to watch her coloring (which was not noted as bad in her physical exam) and that I may have to take her to get a blood transfusion over the weekend at an ER due to her newly diagnosed moderate anemia. I was told they wanted to schedule me in for imaging later that week to check for tumors/cancer as her results alluded to potentially something more serious going on - crazy to think they were comfortable enough with these bad results to sit on them until the return of “my” vet from time off while I may have to rush her to an ER?? I was prescribed 2 medications - I then got a call 10 or so mins later that one of the medications was actually going to need to be filled elsewhere as the product they had on hand was expired. I get things happen, but it again was just adding to an already not great experience. The news of these results did not sit right with me, so I reached out to another vet to get a second opinion. This vet has the ability to run CBC in-house and proceeded with running more bloodwork as the vet noted there are possibilities for inaccuracies when sending off to a lab for tests/wanted to rule that out to confirm what we were truly dealing with. Miraculously, all of her results came back as normal - her hematocrit level nearly 2x that of what VCA provided. I was told this was one of the things he wanted to rule out as the sample can clump, causing inaccurate results across several test areas. Of course I was EXTREMELY relieved my pet was found to be fine with nothing more than maybe a parasite, but I was even more upset with how my situation was handled at VCA. If there are known possibilities for bad blood results when sending off tests to a lab and this animal had zero known prior issues, why was the immediate decision to potentially put the owner and pet through thousands of dollars of testing/trauma instead of suggesting a second round of bloodwork be done at a clinic who could do their own CBC tests to either verify or rule out the results? Let me not forget to mention, it has been over a week and half since I got the call about the concerning results and no one has contacted me to check on my animal and/or confirm next steps for anything. Safe to say, we won’t be back.

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