Cricket Wireless Authorized Retailer

Reviews

• HM

  Heather Murray

  Mar 20, 2026
  1.0
  Went in today because I had a problem with my new phone. It somehow glitched out and only let me put the finger print and not the pin code. It somehow had one on there. It also shut down and restarted and I wasn't through setting up the phone. The battery wasn't low, so it didn't make any sense. I spoke to a representative in this store. She said her name was Carla. Black hair and stark green eyes. She told me that I, did in fact put in a pin code. No I didn't. She said she couldn't restart the phone because you have to put in a pin code. I asked for her boss. She said that she was "Corporate ". Whatever that means. What it means is you have a boss! She said I would have to take it to a cellphone repair shop. I did. It took the guy at ubreakIfix about 30 minutes to fix it. Yes you CAN get into the phone and reset it to factory without a pin. If Carla is "Corporate" she should know that. He said these particular phones sometimes glitch and do that and when they do the phone picks a default pin. He also transferred everything from my old phone to my new phone. I feel like Cricket should have done this too. He said that she should have done this instead of arguing with the costumer. It's her job and she should know it and do it. Poor customer service all the way around.
• DQ

  Dino Q

  Mar 15, 2026
  5.0
  Muy buen servicio, me vendieron un teléfono y me ayudaron a transferir toda mi información.
• SW

  Sonja Williams

  Aug 13, 2025
  5.0
  Excellent service and Business Etiquette from Management and Staff at 12611 Woodforest Blvd., 6:39pm, 08.13.2025, Ms. Abby/Mgr. & Ms Allison/Staff. God bless all at Cricket Wireless - Ms. Sonja K. Williams
• MD

  Mu-cha-cha de-la-cha

  Jul 16, 2025
  5.0
  Abby is always absolutely so so kind! She helps me out with the smallest things. Most people that work in this kind of position get frustrated, but she constantly keeps a smile.!!! It is appreciated 100 percent! Not is she only beautiful, but she is so kind and has never discriminated on The customers no matter who they are.. She is beautiful inside and out!!! If you want great customer service this is the cricket to go to!!!

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