Best Buy

Reviews

• JE

  Joe Estrada

  1 day ago
  1.0
  Look I like the geek squad but they won't fix a laptop if you didn't buy it from them. Even if I give them consent.
• MH

  Michael Harris

  3 days ago
  5.0
  Purchased meta display and the neural wristband charger got defective took it in and staff member replaced it no questions asked. They were knowledgeable and helpful. Shout out to Abdiel
• KD

  Kirill Demidenko

  May 11, 2026
  1.0
  Came here to buy Ray-Ban meta glasses and nobody was able to help me. Seriously? The guy who should help the customers left at 6pm? You have lots of people in a store and nobody can't help with the product that you guys are selling? Should safe 30 minute of driving in a traffic and just stay home.
• ER

  Evan Rhodes

  May 10, 2026
  1.0
  I went in a buy a new S26 plus off Old Katy rd. because the screen on my old phone had stopped working, I waited for about 30 min to get some help. After a sale lady finished up with a customer a told her I would like to buy a phone. She helped me get a phone and a case for it. When it came time to activate the phone she told me I need the zip code for the account. I didn't know the zip code to my parents house off the top of my head and that she could activate the phone without it. After walking out the store and got in my car I realized I could use a demo phone to look that up. After walking back in to look it up on the demo phone it took another 30 min or so to get some help. After getting into the account they had a problem connecting with the Verizon account. Blake the manager said I've never seen this error and said we still can't activate your phone and told me that I would have to go to the Verizon store for more help. At this point I'm thinking I should have gone to Microcenter there sale team is always on point. I still ended up buying the phone and case out of convenience. As I was about to walking out of the store I realized I didn't know where a Verizon store was. So I got back on the demo phone to look that up. At this point the demo phone was more help then there sales team. At Verizon they just took out the sim card and put it in my new S26 plus and I had service. After setting up then phone in there store I made a phone call to see if it worked and it worked. I didn't realize it would take over an hour and a half to buy a phone with Best buy. Its like they didn't want my money or the sale. I'm sad to said that will be my late time buying at a Best Buy.
• SB

  Steven Bickel

  Apr 25, 2026
  1.0
  3 people per customer for phone services with 7 employees while I have to wait and stand for an unnecessary long duration is crazy when all I needed was my phone screen replacement. The one of your associates trying to make a joke about charging me to sit down when it’s taking three to help a singular customer is also crazy. Atleast the order pick up was quick and smooth.

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