Best Buy

Reviews

• AM

  Ahmed M

  4 days ago
  5.0
  Great experience at Best Buy! The employees were extremely helpful and patient while assisting us with finding new iPhone cases. They took the time to explain the different options, protection levels, and styles to make sure we picked the right cases for our phones. The staff was friendly, knowledgeable, and made the whole shopping experience easy and enjoyable. The store was clean, organized, and had a great selection of accessories and electronics. Customer service like this is why we keep coming back to Best Buy. Really appreciate the team for going above and beyond to help us out!
• CT

  Chase Taylor

  May 8, 2026
  5.0
  Today I purchased a washer from Best Buy and was helped by Kat. She was very informative and extremely professional. She got my purchase handled quickly and it was a wonderful experience!
• CR

  CHR Scissor Rental

  May 5, 2026
  5.0
  We bought a laptop at this Best Buy Ms. Liliana M took her time and effort to describe all the variety brands and functions of the product. We are so pleased with her customer service and the store was so organized.
• BJ

  Barbara J

  Apr 21, 2026
  5.0
  I am so grateful for the service that the techs at the Willowbrook location provided for me and my 95 year old mom. Starting with Tyler, a young man working in the computer department was very helpful in explaining and recommending a computer for my mom. When we came back to purchase the computer, Tyler was off so Cam helped us right away! We didn’t even half to wait. He even assisted us by getting our old computer out of the car and bringing it in to the Geek Squad so they could transfer the data! When we came back to get the computer from the Geek Squad, Tariq was very patient with me and mom, almost an hour and half! Service with a smile! Thank you Best Buy! Thank you Tyler, Cam, Michael (he checked in mom’s computer) and Tariq.
• TT

  Tallen6381

  Apr 16, 2026
  1.0
  This review is for the Willowbrook Houston Location. Poor service during return of Subwoofer that was not the right purchase for me. I processed the return on the BB app and they said simplify return to store or return by mail. As I was near this location today, I decided to return it here. I showed the initial return specialist my phone with the bar code for the return. He opened the box and proceeded to look for a serial number or barcode. The sub had neither. He proceeded to fumble around and then I ask him to get help from a supervisor. The supervisor came over, I think her name was Cynthia . This was on 4/16/2026 around 11am. She proceeded to look for a number too! I find this was strange as the subwoofer did not have a serial number or barcode or whatever she said her computer was asking for. I had returned a more expensive Bose subwoofer to the Cypress store with no issues as it only works with a Bose sound bar. I have a Sony receiver purchase around April 10th. I am just wondering why the manager or supervisor at the Willowbrook location was profiling me? Or if she just doesn’t know her company’s return policy? Either way, I think she should be removed!!

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