Apple Memorial City

Reviews

• FB

  Fabio Bernal

  Sep 21, 2026
  1.0
  30 Minutes Wasted — A Disappointing Apple Business Experience I am extremely disappointed with my experience at the Apple Store in Memorial. After waiting in line for approximately 30 minutes, I was finally told that they were ready to process my order through my business account. Shortly afterward, however, I was informed that they could not process it and that I would have to wait another three to four business days. Why wasn't this communicated from the beginning? Why waste a customer's time only to provide no solution? Apple is a company that prides itself on innovation, yet its business account processes and customer service seem remarkably outdated. In an era when AI and technology are transforming how businesses operate, Apple should be setting the standard for efficiency, transparency, and customer experience—not falling behind. What disappointed me most wasn't just the wait. It was the complete lack of a practical solution. Instead of resolving the issue, I received explanations that led absolutely nowhere. As a business customer, I expect clear communication, efficient service, and respect for my time. Apple, innovation should extend beyond your products. It should be reflected in how you treat your customers and run your business. A frustrating experience and a complete waste of my time.
• SS

  Sandi

  Sep 18, 2026
  1.0
  I’m extremely disappointed with my experience at this store today. My iPhone was already ready for pickup, although the scheduled pickup time was tomorrow. Since I needed to pick it up today, I called the store ahead of time and spoke with a staff member who specifically told me that I could come in and pick it up today. Based on that information, I drove approximately 50 minutes to Memorial City. When I arrived, there was a line, so I waited another 30 minutes before being helped. After waiting, I was then told that I could not pick up my phone today and that I had to come back tomorrow. I explained that I had called the store beforehand specifically to confirm that I could pick it up today, and that I would not have driven 50 minutes and waited another 30 minutes if I had been given the correct information. I then spoke with the manager, Gabe Hernandez. Unfortunately, I found his response and manner extremely unprofessional and rude. Rather than acknowledging the conflicting information I had received from his own staff or attempting to find a reasonable solution, he simply told me that I had to come back tomorrow and even told me that I could go ahead and file a complaint about him. So here I am I subsequently contacted customer service, and they confirmed that the situation should have been handled differently given that I was given incorrect information by the store before making the trip. I understand that policies and pickup times exist, but customers should be able to rely on information provided by the store. If I had been told over the phone that I could not pick up the phone until tomorrow, I would have planned accordingly and saved myself nearly two hours of driving and waiting. I hope management takes this experience seriously and addresses the communication and customer service issues at this location. I would simply like customers to receive accurate information and to be treated respectfully when an error occurs.
• SA

  Syed Asad

  Sep 18, 2026
  1.0
  Very disappointed with the way I was treated by the manager at this Apple Store. The way the situation was handled was completely unfair and unprofessional. Instead of listening to my concerns and trying to help, the manager was rude, dismissive, and acted as though my concerns didn’t matter. I expected much better customer service from Apple. A manager should be setting an example for the staff, not making customers feel ignored and disrespected. This experience was extremely frustrating, and I would not expect this kind of treatment from an Apple Store.
• DK

  Debby Ku

  Sep 18, 2026
  5.0
  I had such a wonderful experience with Emily! She was incredibly patient, professional, and genuinely helpful throughout the entire process. She took the time to answer every single one of my questions and was always quick to provide assistance whenever I needed it. Even though I changed my mind a few times, Emily remained just as patient, enthusiastic, and professional each time. She never made me feel rushed or like I was being difficult, and she made sure I felt comfortable and confident with every decision. What impressed me the most was how attentive and welcoming she was. The level of service she provided truly made me feel valued and very well taken care of. Emily went above and beyond, and her exceptional customer service made the entire experience so much better. I would absolutely recommend asking for Emily if you visit. Thank you so much, Emily! ⭐️⭐️⭐️⭐️⭐️
• DA

  Danielle A

  Sep 11, 2026
  1.0
  I was missing an AirPod but found it the next day. They still charged me for the replacement even though I brought back the missing AirPod and was covered by AppleCare plus. What’s going to encourage people to continue to buy AppleCare if they refuse to replace the product that they say they cover??? Seems like BS to me. Problem is, they KNOW they got their money, they don’t care once they’ve received it. They said, “well, at least you have an extra now.”

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