Apple Memorial City

Reviews

• RH

  ryan haun

  2 days ago
  2.0
  Victor was amazing and the customer service was awesome from the employees. What makes this review so low is that the internet in the store was extremely slow, making the initial data transfer from an old phone to the new one take well over an hour just to be able to use the phone’s most basic functions. Speedtest showed 3 mb down - slow internet at the Apple Store in 2026 seems a little ridiculous.
• SV

  Susan vice

  6 days ago
  4.0
  Started out “rocky” but I must say they turned my experience around after addressing it with them . Arrived for a 2:30 appt and still waiting at 1:00 . The representative, once I approached him on my status he remedied the situation immediately and I received assistance . She was excellent and very knowledgeable. Turned out they could not assist me with what I needed. I would just recommend that better organization on their part on personal rotation and not leave the appointment’s waiting. I definitely would return to this store when I’m ready to purchase my next phone . 👌👍
• SR

  siclaris Rosales

  May 11, 2026
  5.0
  Gee is the best worker ever he is so helpful and honest every time I go to this location I feel unwelcome, but he genuinely made my experience amazing he was really kind patient and honest he didn’t hesitate to answer my questions and was very supportive. He made my experience amazing and I would definitely ask for him. Next time I go he is great
• AA

  Ally

  May 7, 2026
  5.0
  This business was super helpful in trying to fix my identity hack issue . The problem was I did not know at the time that my husband was the one identity hacking my Apple ID until it was too late . I confronted him and he broke my shoulder bone so I left him in Texas on 4-1-25 and never looked back . Thank you for trying to help me recover my account now I know why it would NOT work !! He changed my phone settings every day for a full year . I have had 10 phone numbers all hacked by him . So very scary !! I live in Flagstaff now in a great relationship finally . God bless you !
• BN

  Brian Nguyen

  Apr 26, 2026
  1.0
  Terrible place with horrible experience. My 3 weeks old iphone 17 Pro Max electrically shocked the hell of me while i charged it at home. I brought to the store and they told me nothing wrong, tell me using a rubber case to prevent being shocked again. No exchange! they did offer to seize my phone for at least 2 weeks to send it to "their center to check" otherwise, go back to my cell phone carrier because bought the phone over there, not them. It means I will go 2 weeks without my cell phone. They are just washing their hands... Do not trust these guys at Mem City Apple Store, do not buy products at their store. they don't know what to do and have not effort to help, period! This is one step to push me away from Apple. I'd rather go with Android or even cheap Xiaomi and it is broken, I just throw it away without raising my blood pressure after talking to these guys

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