Apple Highland Village

Reviews

• MM

  Mat Mat

  2 days ago
  1.0
  customer service is bad; I was waiting for 1 hour to buy an iphone and ended up up giving up.
• BB

  BLUE

  Sep 21, 2026
  1.0
  Wow this staff here is ridiculous. I came to get a case for my new iPhone and turn in my trade in each person would ignore me or skip someone ahead of me happened literally 4 times in less than 5 minutes
• JB

  Jaqueline Burgos

  Sep 20, 2026
  1.0
  I had came in on friday the day that the iPhone 18 released, and I had pre-ordered it for a trade-in. My appointment was at 6:45 but there was quite a line which is understandable because everyone was excited for the new iPhone so was I. Fast forward we finally got helped and everything was running smoothly at first but then things started going downhill. I’m not at expert in phones I can admit, but i’ve done trade-ins before where they connect the phones by each other and you can transfer over your information right? so i thought, anyways the worker didn’t look like he was going to do that, and i was quite unsure whether to question it but I was like he probably knows what he’s doing. ABSOLUTELY NOT, he completely shut down my old phone and the new phone i couldn’t access it cause oh may i mention he never transfer over the information before shutting it down. Then when i mention what do i now? another worker came and was like oh yeah you were supposed to just connect them before shutting it then the new worker told us to switch areas so I can figure it out alone? like okay i get yall are busy but the new phone is locked ?! and you want me to move over instead of helping for a problem Y’ALL caused. anyways i tried connecting it to my cellular plan, but i didn’t know the pin nor the account holder. so i was with a phone, but a useless phone since i couldn’t do anything on it. I had came home and was able to transfer some things from my Mac . Then the next day Saturday, i had work and i needed my phone, but i was basically almost 24 hours that it took to get the code and actually get my phone going. For a problem that could’ve been prevented if done right the first time. What really did pissed me off was how they were like oh just transfer over to the other side basically saying “you’re occupying space” like what i needed was help, and the previous worker had alr disappeared. Overall, i think some of the workers do need guidance to prevent these type of problems and headaches
• KK

  Kita

  Sep 14, 2026
  2.0
  I came in on Wednesday because my phone’s screen was cracked, and the screen turned black. A very nice employee helped me plug it up to the computer , so that I could navigate manually to backup my data to iCloud. I think his name was Basal. He allowed me to leave it plugged in the computer. I went to work and I came back later that evening and was greeted by another kind employee who let me leave it plugged overnight. The next day, I came back to the store to check on my phone. A man with artificial red and black finger nails brought my phone to me and he immediately and very rudely had an attitude, and threw my phone down on the counter, and stated that I needed to sit with my phone while the data finish uploading. I explained to him that the previous employees allowed me to leave it plugged into the computer to make sure all the specific data that I wanted, uploaded. He very rudely once again stated “well here’s your phone, you can do whatever you need to do with it, but you need to sit here, we not even supposed to plug it”. I was very confused because it seems as though he was insinuating that his job doesn’t entail helping Apple customers! I asked for the guy that assisted me the previous day, and he very rudely said, “He ain’t here!” I immediately walked away from him without saying a word, when I noticed his combative attitude. I then spoke to another employee about keeping my phone plugged to the computer screen. This particular employee seemed kind at first, and agreed to plug it in right away, but then stated that he will erase all the data on my phone if he “doesn’t hear from me by tomorrow”. I didn’t understand why he said that because I already informed him that I’d return shortly, and assured him again, that I’d be back the same day. I came back in less than two hours. I was “checked in” by an employee at the front door and I informed him that I just wanted to retrieve my phone , and that it was plugged up to a computer. He then told me that I was checked in and to have a seat. After about 20 + minutes of not receiving my phone, I asked to speak to a manager. I asked the manager where my phone was because it had been over 20 to 30 minutes at this point and all I needed was my phone unplugged from the computer and given to me. The manager pretended that he was going to go and see what was going on. I then went back to the front store employee to see if I was in fact checked in. He asked me my name again, and it appeared that he checked me in at that very moment, and not prior to the 20-30 minutes I had been sitting there. Moreover, 10 to 15 more minutes passed, and I still didn’t receive my phone back. About 45 minutes in total passed; I then became frustrated and asked the manager if they lost my phone. A female employee walked up at this point, and said that the employees who have my phone want to make sure my data finished syncing. This was not true because I had never seen this employee before, and she did not know which specific data was being synced or what specific data I needed uploaded to my iCloud. I knew that there was no password on my phone, because one of the employees that previously assisted me the day before, turned off the auto lock and asked for my password “just in case the screen locked”. At this point, I did not know if the employees were going through my phone in that 45 minutes that I was waiting, or deleting data. There was no explanation as to why I hadn’t received my phone back in a timely manner. There was no repair being done on the phone, so I did not know why it was taking the employees so long to locate my phone! I am very disappointed in the lack of customer service and professionalism at this location! Especially from the rude man with the nails, to the manager–who could not solve a simple issue, to waiting in the store for almost an hour just to get my phone back that was just plugged to a computer screen. I felt violated, disrespected, and dismissed. I believe this store’s unethical customer service practices deserve further review by management.
• GS

  Ghetto Sign

  Sep 6, 2026
  1.0
  9/5/2026 problem happened happened around 12:50 pm to 12:55 pm this store location USED to be good, my last visit to it it was five years ago, today i went again to this location because it was easier for parking, i should have believed the bad rates regarding the customer service and the wait time, i went inside for 10+ minutes NOT a single worker tried to ask me if i needed help or have a question, so i made a move, i asked the black woman standing next to the door and my problem was with her, she refused to give her name, black woman and she was fat woman with short curly hair to be knowing clearly, so i told her i just want to know how much it will cost me (repair) replace the phone charging port and how much time it will take, or also how much time do i need to wait for some one to see me, she kept saying i don't know i don't know !!!! and then she asked phone port mac port, i answered with phooone !!!! she did not like because i said it that way, if she had focused to what i was saying she would have understood i already said my phone charging port ‼️‼️‼️🤷‍♂️, and then she directly said hold on and then she turned her face away from me while i was litterally speaking to her and then she started speaking with some one else, i did not ask her several times for her name she did not say it to me!!! so i told her this is trash customer service and then i left, regarded it so much i went to this location for repair and being treated that way ‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️ i already knew this store became trash with it's customer service since 5 years ago 2021 when i went to buy my iphone 12 pro max UNLOCKED, i paid for it in full amount i had t-Mobile Internet service, i used to work over night back then, i came out of work i see my entire internal service died nothing, i called t mobile, they told me my phone was contracted with another company and they had to stop the service !!! i told them it is unlocked they told me no your device showing it is contracted with some company i forgot it's name, and the company reported it stolen because it showed in their system it is in use !!!! the phone i bought back then for $1300 cash, can you imagine this shit happened!!!! since then i knew this store location became super garbage, i had to go to the one that is inside galleria location Galleria building to buy one clean and clear one

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