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Geek Squad

3.1
(32 reviews)

Business Details

3333 Preston Rd, Frisco, TX
75034, United States
(972) 712-3939

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
3333 Preston Rd, Frisco, TX
75034, United States

Hours

Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday10:00 AM - 8:00 PM

Products & Services

2 lists · 8 items

Explore offerings from Geek Squad on 3333 Preston Rd in Frisco, with popular we offer same-day samsung cell phone repair* and disclaimers available at this location.

Tech Solutions

5 items

Inspiration, Innovation & Tech Help

In addition to assisting you with your troubleshooting and repair needs, you can also depend on Geek Squad to: • Help you discover inspiring new technology • Keep you up-to-date on the latest tech innovations • Provide you with the help you need to get more out of your tech, electronics and appliances

New Technology Solutions to Make Life Better

Our tech experts keep their fingers on the pulse of <a href="http://www.bestbuy.com/site/misc/new-technology/pcmcat234500050002.c?id=pcmcat234500050002">new technology</a>, so you can stay up-to-date on what’s hot, as well as what’s just around the corner. Whether you’re interested in top tech designed to make life more convenient, innovations that speed up and automate mundane tasks, or the “wow” tech that makes your heart beat faster, we can help you figure out what to buy, and how to put it to its best use. Another way to inform your best shopping decision is to use our easy-to-use, easy-to-understand <a href="http://www.bestbuy.com/site/other-product-categories/buying-guides/pcmcat322800050004.c?id=pcmcat322800050004&type=category&id=pcmcat322800050004">buying guides</a> that walk you through important comparisons and considerations. You’ll find something helpful for whatever category you’re interested in, from 3D printers and blenders to 4K Ultra HD TVs and coffee makers.

New Tech & Top Products

To help you decide which cool gadgets, electronics or appliances best suit your lifestyle, check out our <a href="http://www.bestbuy.com/site/electronics/top-rated-products/pcmcat140900050011.c?id=pcmcat140900050011">top-rated products</a> to see what other customers are recommending. You’ll find comments from customers who purchased the item, used it, and then took the time to rate it. The Ratings & Reviews section for each item not only shows you what was said, but also groups positive and negative remarks together to provide a well-rounded report card of how the item performs. All of this is aimed at helping you make your best buying decision.

Creative Ways to Use Your New Technologies

Once you’ve determined which items suit you, you’ll want to be sure you’re doing everything you can to get the most out of them. A good way to do that is to browse our <a href="http://www.bestbuy.com/site/misc/inspire-learn/pcmcat748300491115.c?id=pcmcat748300491115">Inspire & Learn</a> section, intended to illuminate ways to put your new tech to its best use, often with outside-the-box suggestions. It’s empowering to take full control of the tech in your life, whether that means finding ways to streamline your home DIY projects, or new ways to simplify and enhance tasks you perform every day.

Tech Troubleshooting Tips

Finally, you can always count on Geek Squad to provide you with the <a href="http://www.bestbuy.com/site/geek-squad/tech-tips/pcmcat748301867970.c?id=pcmcat748301867970">tech tips</a>, expert articles, videos and guides you need to keep your tech working right. Plus, we can help you set up your electronics and teach you how to use them. We can also give you simple tricks to get more out of your devices or help you troubleshoot any problems, if needed. To that end, take a look at our informative guides packed with tips to help you troubleshoot a number of common technology issues. And of course, on those occasions when you’d prefer to let an expert take care of it, <a href="http://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018">Geek Squad</a> is here for you. Our experts can diagnose and resolve just about any tech issue you may be experiencing, big or small, 24/7.

Samsung

3 items

We Offer Same-Day Samsung Cell Phone Repair*

We can repair your Samsung cell phone on the same day you bring it to our store.* As a Samsung Authorized Service Provider, Geek Squad Agents at this location are certified in servicing and repairing select Samsung cell phones. We can help no matter how you're covered or where you purchased your device. Plus, all service parts come directly from Samsung.

Repairs We Perform

· Cracked screens · Display issues · Software issues · Audio issues · Power/charging/battery issues · Component replacement for smartphone buttons · Component replacement for smartphone cameras

Devices We Repair

Best Buy stores that are Samsung Authorized Service Providers offer same-day repairs on Samsung smartphones from Verizon, AT&T, Sprint, T-Mobile and North American unlocked: · Samsung Galaxy Note5 · Samsung Galaxy S6 · Samsung Galaxy S6 edge · Samsung Galaxy S7 · Samsung Galaxy S7 edge · Samsung Galaxy Note8 · Samsung Galaxy S8 · Samsung Galaxy S8 edge

Disclaimers

Disclaimer:

*For select Samsung cell phones. May require reservation. Most repairs will be completed on the same day if all necessary parts are in stock and the device is dropped off before 7 p.m. local time. Repairs requiring entire device replacement will take place via a mail-in exchange process which may take more than one day to complete.

Reviews

3.1
32 reviews
5 stars
16
4 stars
0
3 stars
1
2 stars
0
1 star
15
  • CF
    Coleman Fiihr
    Jun 2, 2026
    1.0
    Lazy worthless humans. Can’t do the work they say they can do. They truly could not care less. Had a service plan. Told me I needed a higher level service plan. Paid for that. Still couldn’t do the repair they said they would do. Have to take it to a true repair place for data recovery. I truly hate the young hourly employee in today’s service industry.
  • JH
    Joseph Henderson
    Jan 30, 2026
    1.0
    I repeat do not use Greek Squad. I repeat do not use this service. Worst service I have ever in my life experienced. Had an appointment for Friday. From 10am to 12 am. I called the company on Tuesday. Letting them know that I was available from Tuesday to Friday anytime. On the day I called to inform them that my schedule was open they asked would Saturday work. I said why would I want Saturday if my appointment is for Friday. He said that he was just asking. I replied is there something I should know, because if there is a can go in to work. The technician rep replied no that there will definitely be someone there Friday between 10 and 12. I said OK, thank you. I get a call today Starr tinge that there will be no technician coming out and that I have to reschedule for tomorrow. I replied if you knew that this was going to happen why didn’t you just tell me Tuesday when I spoke to the technician rep and I could’ve rescheduled my schedule to go into work today? They had no explanation but I’m sorry. So, I lost a hole day of work for their unprofessionalism. Make sure if you do use their services. That you get concrete information on when and id someone is really coming out. So that you can plan your day. And I am still waiting on my refund. If you can pay in cash or some other way. Try that first. Before you give them your credit card information.
  • VV
    Vishal
    Jan 9, 2026
    1.0
    They have absolutely no idea on fixing apple products. Stay away from this so called tech shop if you are here for repair. Absolute crap customer service killing time and efforts
  • AV
    Ashish Verma
    Dec 15, 2021
    1.0
    Didn’t expect this kind of service from a brand like Best Buy. Apple should remove them as their service center. I went there to get my iPhone battery replaced and they messed up my speaker. I didn’t to testing immediately after I received the phone coz I thought that brands like Best Buy and apple will own things up. Later when I went there to get things fixed I was met with Mr Codi who ended up telling me that I messed up my phone myself and asked me $300 to fix it. I asked for the test results that they ran before and after the repair and video recording of their shop and still awaiting response after several weeks. I recommend going to apple store to get things fixed and stay away from Best Buy.

Frequently Asked Questions About Geek Squad

What services does Geek Squad at Best Buy in Frisco offer?

Geek Squad at Best Buy provides tech repair, setup, and support services, including cell phone repair, computer repair, data recovery, and appliance repair.

Where is Geek Squad located in Frisco, TX?

Geek Squad is located at 3333 Preston Rd, Ste 200, Frisco, TX 75034.

Brand Certified Facts from Geek Squad

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