Apple Baybrook

Reviews

• JM

  Joey Suzanne Martinez

  3 days ago
  5.0
  My husband and I had a very difficult problem with our AT&T iPhone 18 Pro Maxes after this last .01 update. We went between AT&T and Apple for days. DAYS. Today was our second consecutive day visiting the Apple Store at Baybrook to find a resolution. Myron was the specialist who helped us. He spent an obscene amount of time with us and had every bit of excellent knowledge and customer service and support Apple would hope for any of their specialists to have. He moved around those diagnostic tests, menus, and setting with all confidence and competence. Myron DID find resolutions for both our phones, and at NO point did we feel like we were a burden or a task. We hope Myron gets awards for his knowledgeability and customer service. AT&T can suck one, but as long as the Apple Store at Baybrook has specialists like Myron, the Apple Store at Baybrook will have us. Thank you for your excellence, Myron! Here’s to you, friend! 🍻
• CS

  CHRIS SMITH

  Sep 25, 2026
  1.0
  I made an appointment to have my screen repaired on my iPhone 17 Pro Max. My appointment time was 9/24/2026 @ 12:20. I arrived 10 minutes early to browse the new products. Upon arrival I noticed the store wasn’t very busy and there were more employees than customers. After picking out a couple new cases and charger I began to make my way to the Genius Bar to check in. I was told by the employee that I must check in at the door. I walked back to the door where there was a girl standing with an iPad. I approached her and she saw me but didn’t acknowledge me. I was standing next to her in confusion like an idiot until I finally asked if she could help me. She looked up from her iPad and said to find another employee and that she was busy. At this point I’m about to be late for my appointment because I wasn’t able to check in. I decided to just have a seat at one of the display tables and try to call customer service. As I was sitting there a gentleman asked how I was doing. He just so happened to be one of the technicians and just got off his lunch break. He wasn’t wearing the same Apple shirt as all the others so I had no idea he even worked there. He was able to help me get checked in and asked me to see my phone. He plugged my phone into some device that immediately prompted my iCloud password. He asked me for my password which I couldn’t remember at the time. As this was happening a lady walked to me and also asked me for the password. I told her to give me a minute so I could remember what it was. She then rudely told me that if I didn’t know my password she would lock my account for security reasons. After literally 30 seconds she then locked my account. So now even when I put my password in my phone it’s completely locked. Also since it’s been locked they can’t repair the cracked screen! So here I am with a locked iPhone 17 Pro Max with a cracked screen. I called customer service and they told me it could take days to weeks for the security lock to be lifted. How crazy is that??? Who even wants an iPhone at this point if this is the type of customer service they have to offer now? I’m seriously considering moving to Samsung products after this. This is tough coming from a die hard life long Apple fan. I have every iDevice apple makes. I even collect vintage Apple products! I’m seriously disappointed 😔
• JS

  Jocelyn Salvatierra

  Sep 24, 2026
  1.0
  I went to this location on September 23rd and arrived about two hours before closing. The lady who assisted us had faded blonde highlights with dark roots, a nose piercing, and an AirPod in her right ear. The service we received from her was very unprofessional. She was rude and had an attitude when we asked for assistance with a MacBook. I understand that it may have been a busy day, but customer service should still be a priority. I was very disappointed with the experience and did not appreciate the way we were treated. At this point, I would rather order online and pick it up later than have to deal with this type of customer service in person.
• MC

  Madison Carr

  Sep 23, 2026
  5.0
  Every single one of my questions was answered, and my tech issues were completely resolved! The staff's expertise and efficiency turned what could have been a frustrating day into a seamless, stress-free experience. I am incredibly grateful for their help. The team at the Genius Bar deserves special praise. Tech issues are always stressful for me. The technicians didn't just fix devices; they restored our peace of mind. The floor specialists show passion and helpfulness. THis made our visit positive.
• DM

  Domenic Mucha

  Sep 20, 2026
  1.0
  We use an iPhone as a medical device and needed its battery replaced. We went to the store and told them, before handing the phone over for the replacement, that it is critical that we get the iPhone back in time. After we arrived for the scheduled pick up, they told us that it s going to be another 30 mins longer. This can happen, but it is already a violation to what was agreed on. After the additional 30 mins have passed, they told us that they need another 15 mins. This is unacceptable. If they had told us that we had to do without the phone for more than 2 hours, we would have done it differently. This is an utter disgrace. Update: They just told us it’s going to be another 45 mins. You don’t do that to customers. What an embarrassment for a company like apple. Update 2: we’re still here. We demanded our property back 25 mins. ago, clarified again that we urgently need it as a medical device, but still to no avail.