Cricket Wireless Authorized Retailer

Reviews

• BF

  Becky Foster

  Aug 8, 2026
  5.0
  Just want to put a shout out for AB at cricket in Fredericksburg Texas was awesome. Worked with us for two hours and was a god sent. Got us what we needed.Thank you AB You’re awesome. Much better experience in Fredericksburg than I had in Kerrville!
• MA

  Michelle A

  Jul 6, 2026
  5.0
  I am writing to share some feedback regarding my recent experience at your store. I wanted to specifically recognize Victoria for the outstanding service she provided. She was incredibly helpful, always smiling, and delivered some of the best customer service I have experienced. Based on this visit, your store is truly the best place to shop for a phone or any necessary accessories. Please pass along my sincere thanks to Victoria for her excellent work.
• BB

  Bryce Butler

  Jun 26, 2026
  5.0
  I’ve purchased phones both in store and online from other retailers and have received nothing but great customer support from this location’s staff getting set up. Would definitely recommend to anyone
• MH

  Melina Heredia

  Jun 7, 2026
  1.0
  First of all, the foo working there has no social skills, let alone customer service skills. But as for the company itself, why have a brick and mortar when your workers aren't able to do anything to help? I, like everyone else, need my phone. I took it in because it's not charging or keeping charge. I pay the insurance (por nada) so all he can do is make a claim and "they'll" ( 3rd party co.) send me a replacement. Uh, I need my phone, now, I don't have an address.(Living out of my vehicle)Well he can charge me full price for a whole new phone, plus activation fee, which of course I can't pay. I've walked out with a phone just paying activation fee and the phone was charged as monthly installments, before, but he said no. He can't do that. Companys now just take money, they don't care about people's circumstances. So FYP!!!
• JB

  Joe Behrends

  Dec 28, 2020
  1.0
  Horrible! My battery went bad in October and the only way to get a new one was to buy a new phone just to get the battery. They put the battery in my old phone and also took the Sim card from the new phone and installed it in my old phone. That is now considered an upgrade so I am not eligible for an upgrade now. The store refuses to work with me. The corporate office told me one thing and then 5 minutes later denied saying it. If they can't resolve this I will be going to a different provider.