Best Buy

Reviews

• SG

  Sam Gilliland

  May 13, 2026
  1.0
  I've been a best buy customer to this location for many years, and bought 5-10k in electronics. I even signed up for the best buy credit card a few years ago and made steady purchases, but I will no longer due to them allowing the dishonest AT&T salespeople to sabotage their customer loyalty. Went in a few weeks ago to purchase a phone and have 2 lines deleted from my account. The sales reps "reviewed" my AT&T account then proceeded to tell me I have 2 unused lines and that by deleting them and upgrading my plans, I'd save money. My monthly bill was 167$ for 4 lines, and AT&T just sent me a bill for 506$. After spending hours on the phone with AT&T to dispute the bill, I was told the sales reps added additional lines to my plan, AND NEVER DELETED MY OLD LINES. I went in and spoke with them in person and the Best Buy manager informed me that this happens ALL THE TIME. If Best Buy truly cares about customer loyalty, WHY WOULD THEY ALLOW THESE PEOPLE TO CONTINUE TO TAKE ADVANTAGE OF THEIR CUSTOMERS? Makes me absolutely sick to my stomach that I was lied to in order to make a commission. Now I'm stuck with a large bill for lines that were supposed to be deleted, and AT&T said the bill is valid. Don't waste your hard earned money here. They could not care any less about their customers to allow this to go on. I'll never buy from this company again.
• SS

  shawn

  May 13, 2026
  5.0
  Kevin was great at helping me find a new laptop! Extremely knowledgeable and nice. 💪 ty Kevin!
• CH

  Chris Hulley

  May 5, 2026
  4.0
  Looking for a replacement Samsung cell phone. The staff was not the best at making suggestions based on need. My daughter was with me and had already done some research so she kept asking more questions until we got the answers we needed.
• NM

  Neda M

  Apr 27, 2026
  5.0
  I had a really great experience at the Best Buy Alliance location and wanted to specifically recognize two amazing team members. The manager, Cecio, went above and beyond to help us when we were having trouble resolving an issue with our MacBook. Even though we initially had difficulty getting the problem solved, Cecio stepped in and made sure everything was handled properly and helped us with a replacement. Kristen, the cashier, was also incredibly kind and patient with us throughout the process. Her friendly attitude made the experience much easier and more pleasant. Both of them truly stood out for their professionalism and customer service. I really appreciate their help and wanted to share this positive experience. Thank you, Cecio 🧚🏻‍♂️and Kristen🧚🏻‍♂️!
• AA

  Ayah Abdel-rasoul

  Apr 19, 2026
  3.0
  I recently visited Best Buy to purchase a carpet cleaner, and while the agent assisting me was initially helpful, I had a very concerning experience. During the transaction, I mentioned that I previously had a Best Buy credit card. The agent told me it could be reactivated, which I agreed to. However, without clearly informing me, he proceeded to open a brand-new credit card account instead of reactivating the old one. This was misleading and felt deceptive. I was not made aware that a new credit inquiry would be initiated, and as a result, this has negatively impacted my credit score. In the end, I chose to pay the full price rather than proceed with the card, making the situation even more frustrating. I believe this matter should be brought to management’s attention, as this kind of approach is not transparent and undermines customer trust. I would appreciate it if this could be reviewed and addressed appropriately.