Apple University Park Village

Reviews

• JB

  Janessa Berzoza

  6 days ago
  1.0
  This place is an absolute joke. Long wait times and multiple days to fix a broken screen. Apples customer service is terrible. I rather buy a new phone then to ever have to deal with them.
• LL

  LaLa Lee

  Jul 2, 2026
  1.0
  This was my first time visiting this Apple Store, and unfortunately, I left very disappointed. When we walked in, there was no one at the front to greet us or explain how to check in. It was confusing because we had to interrupt another employee who was already helping a customer just to figure out how to get an appointment. On top of that, the wait time was over an hour. The employee who assisted us, John, seemed like he was in a hurry and more interested in standing around talking with his coworkers than helping the customers who were waiting. His attitude came across as rude, impatient, and uninterested in providing good customer service. It made us feel like we were an inconvenience rather than valued customers. I also noticed several employees socializing while customers were waiting for assistance. The store would benefit from better organization, a clear check-in process, and staff who are focused on helping customers. Management should ensure employees provide courteous, professional service and create a more welcoming experience. Based on this visit, I would prefer not to have John assist my family or friends in the future. I expected much better customer service from Apple, and this experience did not meet those expectations.
• EC

  Erin Carlson

  Jul 2, 2026
  5.0
  The staff here is consistently excellent in their courtesy, knowledge, patience and helpfulness. While it takes a while to be waited on due to the volume of customers (though you can avoid this by booking an appointment online before you go), the attention you receive for your shopping or support issue is outstanding. They take time with you and have a wealth of knowledge about the products. In addition, they treat all guests with respect from what I have seen.
• EA

  Erick Alvarez

  Jun 23, 2026
  1.0
  I visited this Apple Store yesterday around 7 PM with the intention of buying two iPhones for my wife and myself. After deciding on the models I wanted, the employee helping us informed me they did not have them in stock but could order them online from the store. I went through the ordering process, but during our time there I couldn’t help but notice the behavior of the managers/floor leads. I’m a very observant person, and the overall attitude from leadership felt passive‑aggressive and unwelcoming. My wife and I never felt greeted warmly or made to feel like our business was valued. Because of this, we ultimately chose to leave without completing the purchase. For a brand that prides itself on customer experience, this visit was very disappointing, and I’ll be thinking twice before returning to this location.
• JD

  Jaime Delacruz

  Jun 18, 2026
  1.0
  Disappointed. I had better expectations for an Apple Store. They do not take appointments seriously. You might as well not make appointments and just take walk ins. Appointments make no difference. Very unprofessional.