Apple University Park Village

Reviews

• LN

  Lauren Nelson

  3 days ago
  1.0
  I went in for the Apple store to manually reset my apple watch. I went in and waited for like 30 minutes. I get it they were busy so I’m not mad about that. I talked a man and told him I need them to reset it. He led me to some other woman. She told me I need to make an appointment. I went on the Support app and it wouldn’t let me schedule. I drove 2 hours for them to fix it so I can sell it. I called before and spoke to the support AI. It told me to come in and they could help me, it didn’t tell me I had to make an appointment. In the end nobody was able to help me. The app isn’t letting me make an appointment. This is just a waste. Never going back to the store
• SL

  symx life

  5 days ago
  1.0
  Employees are rushed, and treat you like a nuisance if you are young or not dressed nicely. I was scoffed at by two employees when I asked about the iPad keyboards, probably assumed I was there to cause problems. Expect to be treated like a criminal if you wear sweats or aren’t an old person they can easily sell whatever they want to, genuinely put a bad taste in my mouth towards Apple as a whole,
• RC

  Ron Calamity

  Sep 23, 2026
  5.0
  We walked in, got checked in, seated, told the wait time. We always bring a book or another activity to do while we wait. Even if you have an appointment the services wait time is about an hour, yes even the issue can be solved within 5 minutes. They have a system. If you come plan to wait a bit but they did not forget about you.
• MF

  Milly FK

  Sep 21, 2026
  1.0
  How does customer service at this store keep getting worse? No walk-ins, and Genius Bar appointments stop at 2:30 PM. At this point, I’m pretty sure it would be easier to get an appointment at the White House. And no, I don’t need someone pushing a new phone on me every time I come in. The same phone has already been replaced five times. Maybe, just maybe, the focus should be on actually resolving the problem instead of trying to sell me another phone. This shouldn’t be this difficult.
• LT

  LEVI Teeler

  Aug 26, 2026
  1.0
  I wish I could give them a 5 star but unfortunately I can't .I been a apple customer for at least 20 plus years every device I have is apple .Even payed for apple One on one for 2 years.Thats a long time ago I would give them 10 stars at that time .Im frustrated I have been to 2 genius bars first time they offered to replace my iPhone SE because they found 2 pins where the charger plugs into broke which they said qualify me with my apple care warranty .the young man said are I could try a new charge cord to see if that would help .I said I will try that first because I have a smaller size phone which they ,are now physically larger ones. So I bought a new charging cord.I ended up not using it because phone was over heating and shutting down.Made another call to apple they scheduled me another visit to Genius Bar this time some girl helped me and had ZERO customer service care.That being said she had to speak to her supervisor to replace phone they were standing not 3 feet from me he was telling her what to say to Me i could hear him the whole time .I thought that was rude why didn't he just say it to me, then after all that she said that they could not replace the phone with the newer replacement like the lady from apple said they would do. Because they dont make my SE any longer.But the lady at Apple Store said they could get one for 99 dollars. I said NO im not paying 99 dollars for the same phone. When the lady from apple phone customer service said there were not any. Im paying for the apple care every month.they would not even refund the money for the lighting charging cord I bought form them the last visit still new un open box they would only give me a gift card...Then I left called apple they transferred me to a supervisor with new case number she said she would be able to get a replacement that she would;d call me the next day at 4 pm.she called me at 4:40.She said she did not have a answer that she would call the following day at 4 she called me at 5:15.Said she could not replace my phone did not give me a reason why answer.She suggested to go to a different Apple Store genius bar. So I have now made another appointment at another location almost a hour away and gas being as expensive as it is while my home store University village is 15 minutes from me but I refuse to go back there.I always have bragged on the great customer service from apple .But I cannot figure out where they are getting these new people .What is the world coming to. Im sorry apple but yall are making a Fortune and you want to squabble over a cheap phone with a loyal long time customer Im sorry for ever started buying the apple care never again.I will take my chances.