Apple University Park Village

Reviews

• LR

  Lessly Ruiz

  5 days ago
  1.0
  The service provided was subpar. Despite making an appointment for 6:25 pm, I was not seen until 7:15 pm. The staff informed me that they were prioritizing pick-up and setup for the pick-ups. This raises the question of the purpose of making an appointment when they will attend to others before you, even if you have an appointment before theirs. Additionally, I was informed that I was never checked in, which is why they were taking so long when I went to the front desk. However, when I checked in, the front desk confirmed that I had indeed checked in. Unfortunately, another worker was contradicting this information. To make matters worse, we had to leave our devices due to the store nearly closing.
• CA

  Chris Atkins

  5 days ago
  2.0
  Not impressed with "management". In the store on a Friday night, and really wasnt busy. Asked for some assistance from the three "managers" that were busy huddled together talking about nothing and they said it was busy and all their sales people were already busy. So. Versus make a sale they decided to push us off. Good job.
• HH

  Hayley Harwood

  May 7, 2026
  1.0
  They had a greeter to organize the line as soon as I walked in for a trade in. I’m not sure what their purpose actually was because the line was not managed. People that came in after me and had no appt were helped first. By the same person that eventually helped me so it wasn’t just different lines. Employee was rude when I returned from where I’d been asked to wait for help after being skipped over. Multiple employees standing around chatting with each other instead of helping.
• HR

  HARBOUR RANCH

  Apr 30, 2026
  5.0
  I had an outstanding experience at the Apple Store thanks to Dornell. From the moment he assisted me, he was incredibly patient, genuinely kind, and fully committed to helping resolve my issue. I spent over three hours in the store, and not once did he make me feel rushed or like I was a burden. Instead, he stayed engaged the entire time, working diligently to fix my phone. What truly stood out was how far he went beyond basic customer service. Dornell not only troubleshot my device thoroughly, but he also stayed with me while I made calls to AT&T, helping ensure everything was handled correctly. When it turned out my phone needed to be replaced, he guided me seamlessly through getting a new device under my AppleCare coverage and made sure I left with everything working perfectly. I had come in the day before and unfortunately experienced the opposite—three employees who seemed disengaged and spoke in a cold, robotic way. That made Dornell’s level of care even more noticeable. He brought a human touch, professionalism, and genuine empathy that completely changed my perception of the store. Dornell is truly exceptional. He represents what customer service should be, and honestly, he could be teaching others how to treat customers. Apple is lucky to have him.
• ID

  Ibrahim Dimitri DIALLO

  Apr 21, 2026
  1.0
  I’m honestly exhausted by this experience with Apple . ZERO STAR. I have AppleCare for my headphones and brought them into the Apple Store on March 25. I received confirmation on March 27 that they had my item. After that: nothing. No updates, no communication, no movement on the repair status online. I had to reach out to customer service myself just to figure out what was going on. I got the standard turnaround explanation and was told a “specialist” would look into my case. Eventually, someone named Trish contacted me by email, but there was no clear solution and responses were very slow. Finally, on April 20 almost a full month later they decided to replace my headphones. Not with the same model or color I originally purchased, but with a completely different color that I don’t like and frankly didn’t ask and don’t care about for. It should not take nearly a month to decide to replace an item that’s covered under AppleCare. And what about all the time I went without my headphones? That inconvenience doesn’t seem to matter at all. The time for replacement and offering a replacement in a different color just adds to the frustration. This whole process felt unnecessarily slow, poorly communicated, and dismissive of the customer experience. I expected much better I’m ready for Elon Musk or anyone else to give us option close or better than this. No thank you.