Cricket Wireless Authorized Retailer

Reviews

• EW

  El Wero

  6 days ago
  5.0
  The gentlemen that helped us was very helpful and very explaining. We came here at 12:15pm excellent service. Recommended
• IG

  iylee G

  Aug 9, 2026
  1.0
  Marianna or Brittany was her name, something along those lines, completely made me waste gas, time and energy going to her store. Called first to try and prevent unnecessary travel and explained the whole situation to her and so I ask her "Do I go to your store or to the Walmart?" She said go to her so I do and she ends up saying the device can't be used because it was purchased through Walmart. Didn't even say anything as I didn't have any nice words and left cause that was the best. First of all if you knew the device wouldn't work and you know it was from Walmart why tell me to go over to you in the first place? She had assured me over the phone it would get taken care of if I went to her, but clearly not. Already was dealing with cricket support managers dropping the call on purpose after explaining the situation over and over to every representative after being on hold for hours many different times. All you did was add to the unnecessary frustration that was caused from your company you work for. So thanks to that girl employee for making a bad day even worse with her unhelpfulness and thoughtlessness. No consideration or even basic respect of your time and energy these days man.
• AW

  Angelique W

  Jul 7, 2026
  1.0
  I came in looking for a specific phone and had a very frustrating experience. The female employee was completely unhelpful. She just pointed toward an area, couldn't answer basic questions to compare phones, and stood there holding a tablet saying, "I don't know, I'm not sure." Eventually, she just walked out with a coworker for lunch, leaving me stranded.The male employee who came around from the back took over "tried" to help and checked the stock of a phone I researched that was on their display, but told me the phone was unavailable anywhere nearby, claiming the closest one was two hours away. I left empty handed. However, I called the Cricket Wireless store further down Dyer near Hondo Pass, and they had it right there in stock! When I went to get it, that clerk explained that the first store didn't find it because they only check their own "sister stores" owned by the same corporate group, rather than actually checking all local inventory. Very lazy customer service and misleading information. Go to the Dyer/Hondo Pass location instead!
• MM

  mireya marquez

  May 29, 2026
  1.0
  Muy mal servicio tanto en linea como el gerente muy mala informacion solo para vender te atienden bien despues ya no saben como resolverte los problemas del la señal ho el dispositivo .
• JH

  Jessica Huerta

  May 6, 2026
  5.0
  I had a great experience with a worker Nickie, she was attentive and helped me understand my charges and cost of my plan, she took the time to help me and I greatly appreciate that as well as her communication skills she made it easier for me to understand and gave me copies just for verification, this worker has the great qualities for customer service, best location in the northeast will return again.

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