Their geek squad is completely incompetent.
I went in to replace my phone screen, they took 24+ this after telling me it would be done same day, I scheduled an appointment and everything.
They didn’t contact me once to notify they would be formatting my phone. Nobody had an answer for anything. There was one person in front of me and it took an hour to talk to someone. The guy in front left because of the long wait.
Now I lost all my pictures and videos because they couldn’t pick the phone and ask about formatting.
Horrible experience, go somewhere else.
DP
Dominique Perez
May 11, 2026
3.0
My exact words were, "I guess Best Buy isn't 'Best Buy' anymore." As they didn't offer much in selection. Went for ear buds and prices were pretty steep considering what we chose to buy was not exactly new technology. Customer service upon entry was amazing, although floor staff was a bit inconsiderate and the girl at the register was not exactly inviting. There was no, "did you find everything okay," or even offer of a bag to take our items. Will probably choose another location next time.
EO
Enrique Olivas
May 11, 2026
5.0
Great place
Extraordinary attention
Communication super
Excellent sellers
NM
Nate Martínez
May 7, 2026
5.0
Nate in the computer section is very knowledgeable and great at what he does
JE
John Evans
Apr 29, 2026
4.0
I was looking for a wireless printer and the personnel were not to knowledgeable about the product I wanted to purchase.
What products does Best Buy at 1834 Joe Battle Blvd, El Paso offer?
Best Buy offers TVs, computers, appliances, and more, along with expert advice and Geek Squad support.
What are the operating hours of Best Buy in El Paso?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does this Best Buy location offer curbside pickup?
No, curbside pickup is not available at this location, but in-store shopping and same day pickup are offered.
Can I get my electronics repaired at the Best Buy on Joe Battle Blvd?
Yes, this Best Buy location provides service repair through Geek Squad.
What payment methods does Best Buy on Joe Battle Blvd accept?
They accept checks, debit cards, and other forms of payment, but do not require cash only.
Is an appointment needed to shop or get services at this Best Buy?
No appointments are required for shopping or services at this Best Buy location.
Are there any recycling services for electronics at Best Buy?
Yes, Best Buy offers electronics recycling services at this location.
What nearby pet services are available close to Best Buy in El Paso?
Nearby pet services include PetSmart for pet supplies and grooming, and Banfield Pet Hospital for veterinary and diagnostic services.
Which dining options are near Best Buy at Joe Battle Blvd?
Nearby dining options include BOSS Tenders, Dogs & Custard, Panda Express, Boss Chicken and Custard, Bella Cora Bakery, and La Michoacana ice cream shop.
What nearby stores can I visit along with Best Buy for clothing and accessories?
You can visit Old Navy, The Children’s Place, Cavender's, Trendy, Rue 21, and Ross Dress for Less, all near the Best Buy location.
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