VCA Lovers Lane Animal Hospital

Reviews

• DH

  Donald Hood

  Jun 3, 2026
  1.0
  I have trusted this veterinary clinic with the care of my beloved Dachshunds since 2002—first Loti, then CC, and now Pippa. When the Marsh Lane clinic was acquired by VCA, I followed the team to VCA Lovers Lane because of the outstanding care and relationships I had built over the years. I have tremendous respect for the staff, especially Dr. Sinapi and Mary at the front desk, who have always treated both me and my dogs with kindness and professionalism. Unfortunately, a recent experience has left me deeply disappointed. Today, I realized that Pippa was nearly out of Heartgard heartworm preventive medication. As I have done for years, I contacted an independent pet pharmacy, which typically reaches out directly to the veterinary clinic to obtain prescription authorization. To my surprise, I was informed that VCA Lovers Lane would no longer authorize prescriptions in that manner and that I would be required to personally travel to the clinic to obtain a handwritten prescription. When I called the clinic for clarification, I was told this policy change was due to issues with outside pharmacies. During the same conversation, I was encouraged to purchase a significantly more expensive medication directly from the clinic. Whether intentional or not, the message was clear: obtaining an affordable prescription through a third-party pharmacy has been made more difficult, while purchasing medications directly from the clinic remains easy. What disappoints me most is not the policy itself, but the disregard for clients' time and convenience. Long-time clients should not be required to make an unnecessary trip simply to obtain a prescription that could easily be authorized electronically or by phone. This is not the level of customer service I have come to expect from a practice that I have loyally supported for more than two decades. While I will take the time to pick up the prescription for Pippa, I have reluctantly decided to seek a new veterinary clinic—one whose policies better reflect a commitment to client service and patient care rather than creating barriers that appear driven by financial considerations. After more than 20 years as a loyal client, that is a decision I never expected to make.
• NG

  Nelson Auto Group

  Jul 8, 2019
  5.0
  Great
• NB

  Nicole Brooks

  Jun 6, 2018
  1.0
  I brought my dog in last August for her Bordetella shot. The vet tech took her to the back and gave her said shot. A few weeks later we noticed a large bump on her side. We took her in and the vet said it looked like a spider bite. I asked if it could be a reaction from the shot but they said it doesn't normally looks like this. After calling and taking her back in multiple times and it not getting better we took her to a new vet. The new vet said what was happening on her side is consistent with getting a bordetella nasal injection as a shot instead of through the nose. She had to get it cleaned (again) and more medicine. Her hair will probably never grow back and our current vet said it may take much more time to heal. While we can't prove 100% the misuse of her injections was the cause, it makes sense. Lovers Lane also told us her locating patella was a grade 1 (minimal and wouldn't require surgery) our current vet showed us how bad it is. We are now trying to fix it. Had we know it was this bad earlier we might be in a better place with my baby's knees. We haven't been back since nor will we.
• FS

  Francisco Segura

  Apr 21, 2014
  5.0
  They are Awesome! I have a difficult dog and they handled her with ease. I would 100% recommend them.