Apple Knox Street

Reviews

• EE

  Eliza

  Sep 26, 2026
  1.0
  I live about an hour away and decided to try my luck with the iPhone 18 Pro max. It started off good until she had me wait for a bit then came back and told me it sold out after she was reserving it for me.. she then proceeded to say she doesn’t know when she will get a new shipment, but they should be coming anytime today and i’m free to wait. Right as if I have all the time in the world to waste. I didn’t get her name but she was a younger white girl i’d say about mid-20s. Now I understand situations, but I was told by another Apple store that if they have the stock, usually it’s reserved for walk-ins only. So within the time I got there there is only 1 other person that got a different model and size? The next Apple Store I went to actually reserved the phone for me with the shipment they had just come in, now, if she actually wanted to help she would’ve done something like that.
• GG

  George Goodenow

  Sep 21, 2026
  1.0
  Unable to talk to a human. I have a store appointment because I need a new battery. They will not tell me if it is in inventory. So I drive from another city to possibly discover they are out of stock of the battery I need to replace. And I return home after a wasted day. The AI that answers the phone sends you to Apple Support which can do nothing to help you. A good company would hold or reserve that battery since I have an appointment. But not Apple. And that sucks.
• KR

  Kolme Ray

  Sep 19, 2026
  1.0
  I’ll preface this by noting that it was a launch day for an IPhone when I visited. I purposely came to the store because I wanted to make sure my old phone transferred correctly to my new phone without interruption. Unfortunately, and unlike every other time I’ve visited an Apple Store, that was not the case. Things were disorganized, which I understand it’s a new phone launch. But nothing was transferred to my new phone, not my number, not my Apple ID, nothing. The trade in went smoothly but when I asked if my device would work properly the answer was basically a “maybe”. Well it didn’t. I couldn’t access my Apple ID because the one device that could verify it was me was my prior iPhone. I couldn’t verify via sms either because the new phone did not have my eSIM from my old phone. So I was left with a phone that did nothing. AT&T did help us via a 20min phone call (made from my wife’s phone hours later) - but this could have been avoided by spending literally 3 minutes to properly ensure my device was setup in store. That’s all it would have taken. I highly recommend avoiding this storefront and just having your phone shipped to your home, even if it takes a little longer, or consider a different Apple Store.
• PY

  Paul Yanez

  Sep 14, 2026
  1.0
  Went in yesterday to pick up a computer that my wife ordered. The young girl who intercepted the transaction asked if I had proof of purchase. So I started looking for a text that was sent by the store. I couldn’t find it so I started asking if there were other ways she could find the order. She said no. So I continued fumbling around on my phone looking as she stood there after several minutes I started getting very frustrated. I told her I am getting upset because she’s not helping. So she gets a guy to help me a white guy with tattoos, probably late 40’s so this milk-toast comes over and he asks how he could help and I said “I can’t find this gad damn text that I was supposed to receive, this is so effin’ frustrating” then Mr milk toast raised his voice and acted like I set him on Fire. then he threatened me by saying you better not talk to me that way and I stood up to him and said “or what?” Then he turned around saying he was calling the cops on me. He got some kid manager to come and make threats to me “ leave the store! The cops were called” and they were acting tough. I called them on their bull crap and said “ no, you didn’t call the cops” what a pathetic group of people. Guess what? All the young girl needed to say was “check your email” that would have saved the morning. I walked out of there with the computer. I even went as far as shaking that white guys hand and said thank you for his help. He still acted like he was on fire. I’ve never really liked this store because the people that work there think the world revolves around them. This incident sealed the deal. To hell with this store.
• DS

  Danny Smith

  Sep 2, 2026
  1.0
  Apple messed up my 13 pro. Intentionally. I dropped it and the sim stopped working and it was in sos mode. The SIM card was recognized, however it was stuck in sos mode with no cell service. The camera worked perfectly. WiFi worked perfectly. Apps and everything worked perfectly, except that which required cell service. I took it in to have them check if the SIM card actually stopped working or the port became damaged or the connector to the port came unplugged or whatever else it could be related to the sim stopping working. They “ran a diagnostic” and literally said they couldn’t find anything wrong with it. Ever since that moment, the camera won’t focus, pictures won’t send, apps won’t work, and some other things won’t work correctly. When I walked in there, these things all worked fine. I wasted 5 hours there to leave with more problems than I walked in with. They wanted me to buy a new device. They said the storage was full. It has a fair amount on it, but not full. Not even close. They then said the OS was corrupted, and I needed a new phone. And then they said they couldn’t fix it and told me to go to AT&T. I’m sorry, but I do not have any money. I am broke. I can’t afford to buy enough food, much less a $2k device.. this has been such a horrible experience that I will never buy another Apple device again. Thank y'all for enlightening me to the new Apple business model. I did go to the nearest AT&T store. The dude there gave me an eSIM, and that fixed it. It was literally that simple. How in the world could Apple techs in the Apple Store not be able to figure that out??

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