VCA Oso Creek Animal Hospital and Emergency Center

Reviews

• SM

  Shelia morgan

  1 day ago
  5.0
  Yes it was incredibly busy when we got there. But what ER isn’t. My pupper isn’t use to being around other people or animals and wasn’t feeling well ontop of that. The staff was incredibly amazing and patient with my baby.
• KS

  Kristi Stevenson

  Sep 22, 2026
  5.0
  My visit was an emergency one. My dog needed surgery. Although the place was busier than I've ever seen it, the staff was wonderful, patient and kind.
• AM

  alexandra mostrom

  Sep 13, 2026
  5.0
  Came in here for an emergency. I called first, the staff confirmed my concerns. When we walked in they were ready for us and took puppy right back. Within 30 mins probably, they brought me back to meet with the vet and to go over everything. We aren’t out of the woods, but no doubt they saved my dogs life tonight. I thought that the cost was fair for services rendered (we also have insurance). All staff was very professional and worked quickly.
• EM

  Emily Mireles

  Sep 12, 2026
  1.0
  I’ve waited a while to write this because it’s been months, and honestly, I needed time before I could talk about what happened to Ranger without getting extremely angry and heartbroken all over again. Ranger was not just a dog to me. He was my best friend, my hunting partner, and my family. When I took him to Oso Creek, I was scared and desperate for answers. I trusted Dr. Fernald and Dr. Fisher to take his condition seriously and do everything they could to help him. Instead, I left feeling incredibly disappointed and angry. One of the things that bothered me the most was the way one of the doctors reacted when I questioned some of the tests being recommended. I was trying to understand what was actually necessary because the costs were becoming extremely high (thousands of dollars for unnecessary tests related to his symptoms). When I said that some of the recommended tests seemed unnecessary to me and that the amount was becoming too expensive, I felt like the doctor became visibly annoyed with me and same with the vet tech. I wasn’t refusing to care for my dog, I was trying to understand what was necessary while facing a bill I simply could not afford. I shouldn’t have felt like I was being difficult for asking questions about thousands of dollars in medical expenses while my dog was lying there in the back sick. What makes me even angrier is that Ranger was back there for more than FIVE HOURS and never even received an IV. He was severely dehydrated and extremely sick, and after hours of waiting, I still felt like nothing was being done to actually make him better. He was suffering, and I was sitting there watching it happen, desperately trying to get someone to take my concerns seriously. I was told there was no blockage and that it could be pancreatitis. The pancreatitis test was negative. I was sent home with him. My gut told me something was wrong. A few days later, I took Ranger to Animal Medical Clinic. Dr. Simpson listened to me. She took my concerns seriously and recommended an ultrasound. The ultrasound found the blockage. The blockage I had already been told wasn’t there. Ranger was rushed into emergency surgery. He survived the surgery, and for a brief moment I thought I was finally going to get my boy back. Unfortunately, he passed away overnight when his heart gave out. I will never know whether finding the blockage sooner would have changed the outcome. That is something I will have to live with for the rest of my life. But I do know this: I brought Ranger in because I knew something was seriously wrong. I asked questions. I expressed my concerns. I trusted the doctors. And I watched my dog suffer for hours without even receiving an IV or anything. I understand that veterinary medicine isn’t perfect. I understand that doctors can’t save every animal. But I will never understand the lack of urgency, the frustration when I questioned expensive and seemingly unnecessary tests, or why the focus felt more like money than getting to the bottom of what was wrong with my dog. Ranger deserved someone to fight for him. He deserved urgency. He deserved to be listened to. And I deserved to feel like the person caring for my dog actually cared more about saving him than how much money I could spend. I would give anything to have my boy back. Instead, I’m left with his memories and the question of whether things could have been different if someone had listened to me sooner. Ranger was my family. He was worth fighting for. And I will never stop wishing someone at Oso Creek had fought harder for him.
• BS

  Brian Sullivan

  Aug 31, 2026
  1.0
  If you have a critical emergency, be prepared to double-check every piece of paperwork, medication dosage, and charge this clinic hands you. We brought our 98-pound Lab/Border Collie mix in for a severe, painful hot spot on his neck, and the cascade of errors, miscalculations, and poor handling we experienced was staggering. * Ignored Sedation Requests & Poor Handling: We waited 2 hours in the parking lot and another 2 hours in the waiting room. My wife explicitly warned the staff that he would need sedation to clip the raw, agonizing wound on his neck. They ignored her, tried to shave him anyway, and predictably had to stop because he was growling in pain. They brought him back to "calm down," still did not sedate him, and forced him through the shaving process anyway, resulting in unnecessary trauma. * Severe Medication Underdose: They prescribed our 98-pound dog a 10-pound feline dose of pain medication. They dispensed a tiny 6 mL bottle of 50 mg/mL liquid Gabapentin, instructing us to give a 1 mL (50 mg) dose. This mathematically impossible dosage left our dog in active, agonizing pain with zero relief for his hot spot. * Clerical Errors & Contradictory Instructions: They completely misidentified his breed on the intake forms, classifying our dog as a Boerboel (a 150-200 pound South African Mastiff). Worse, the typed instructions for his antibiotic (Marbofloxacin) stated to use 200 mg pills, but they actually billed and dispensed 100 mg pills, leaving us to figure out the math at home to ensure we weren't double-dosing or under-dosing him. * Harmful Equipment & Upselling: They charged us for a hard plastic E-collar that, if used, would have rested directly on the raw, weeping tissue of his neck and severely worsened the trauma. They also used this emergency visit to try and upsell an expensive Hills Metabolic prescription diet so our 98.2-pound dog could hit a "target weight" of 95 pounds. We spent over $600 and nearly 5 hours at this clinic, only to receive botched paperwork, a dog in active pain due to a prescribing error, and a plastic cone that would have caused further injury. If you have absolutely no other choice but to come to VCA Oso Creek after hours, audit your bill and verify every single medication calculation before you walk out the door.

Frequently Asked Questions About VCA Oso Creek Animal Hospital and Emergency Center