Best Buy

Reviews

• AR

  Austin Rountree

  May 8, 2026
  1.0
  I’m a single guy and didn’t want to leave a tv online and have it delivere to my front porch and possibly get stolen. so I ordered it online and had until Sunday to pick it up. I ordered on Wednesday, today is Friday…I stop by to pick it up and find out that it was already picked up on the 6th. They say they will do an inventory count and call me tomorrow. Fine, sure, but how are you verifying who the actual customer is before just handing expensive items over…and it’s not small, this was a 75 INCH tv that I’m assuming somebody made off like a bandit with. I’ll just shop online and take the risk of a porch pirate, hasn’t happened before but this is ridiculous, wasting not only my time now, but when you call to hopefully tell me to come pick it up..I can make the 40 minute one way trip worthwhile. Frustrating would be an understatement.
• QH

  Qaran Hashmi

  May 8, 2026
  2.0
  2 stars. Went to this location to buy my wife a new pc with a monitor for her new job. When we walked in she had to use the bathroom, so i waited for her outside the door. Then security approached me and asked if i needed help, i said im trying to buy a computer and needed help deciding. She sent a computer specialist to come talk to me. When i asked him about the info on the pc, he asked me "like about what?" And i was irritated at that point, especially since security approached me out of nowhere. Then as they brought my pc to the register, security stood right behind the cashier to make sure i bought the product. Paid in full, they should be more respectful and not judge a book by its cover
• JS

  Jonathan Schlosser

  Apr 14, 2026
  5.0
  I made a mistake and threw out my tv box before I moved, will admit if you call the reginal phone number they will say they have a abundance of tv boxes but the actual store didn't. But the guy welcoming me said he could guide me exactly how to pack and move it. If I didn't ask I 100% would have broken the tv. Thankyou best buy for moving with the punches and helping out
• AV

  Adaliz Valdivia

  Apr 13, 2026
  1.0
  On April 10th, I specifically purchased the GE Opal 2.0 ULTRA nugget ice machine. When I arrived, I asked to be assisted in Spanish. The employee who initially helped us went to get another employee who spoke Spanish. I explained that I wanted the ice machine in the Charcoal Black color. At first, he told me it was not available, but after checking, he said there was one left. I confirmed that I wanted it. Both employees went to get the machine, and it took them about 10 to 15 minutes. They returned with it. It’s important to note that the packaging clearly shows the color of the machine you are purchasing, and in my case, it showed a Charcoal Black (black) ice machine. I paid and left. I am from Mexico, so once I got home and opened the box, to my surprise, the machine was not the one I purchased. Instead, it was a different version and it was used! The hose was dirty and the water reservoir had water in it!!! Why did this happen??? I want help getting the machine I actually purchased.
• MC

  misrraim cardenas

  Apr 2, 2026
  1.0
  Worst Experience – Misleading “Total Protection” and Zero Accountability I’ve been a loyal Best Buy customer for over 12 years, consistently purchasing their Total Protection on almost every product because I believed it actually protected my investment. Unfortunately, this experience has completely broken that trust. In November 2024, I made a purchase and no one informed me that my Total Protection plan was about to expire. I was supposedly meant to receive an email notification — I never did. I even spoke with customer service around that time, and again, nothing was mentioned. No warning, no transparency, no accountability. Fast forward: I later went into the store and was told my protection had already expired. The solution? “Just renew it.” So I did — trusting their guidance. What they failed to clearly explain is that renewing does not reinstate coverage on previously purchased items. Now, when I try to file a claim related to an installation issue with a cooktop, I’m being told those items are no longer covered because the protection lapsed — even though they were purchased while the protection plan was active. That is completely unacceptable. If I bought products while I had an active protection plan, those items should remain covered for the full term promised (3–4 years), regardless of whether I renew later. Otherwise, what exactly was I paying for? This feels misleading at best and extremely deceptive at worst. There was: No proper notification No clear explanation of consequences No effort to protect a long-time customer Instead, I’m left with a worthless “protection” plan that doesn’t actually protect the products it was sold for. After over a decade of loyalty, this is how customers are treated? Extremely disappointing. I will seriously reconsider doing any future business here