In addition to assisting you with your troubleshooting and repair needs, you can also depend on Geek Squad to:
• Help you discover inspiring new technology
• Keep you up-to-date on the latest tech innovations
• Provide you with the help you need to get more out of your tech, electronics and appliances
New Technology Solutions to Make Life Better
Our tech experts keep their fingers on the pulse of <a href="http://www.bestbuy.com/site/misc/new-technology/pcmcat234500050002.c?id=pcmcat234500050002">new technology</a>, so you can stay up-to-date on what’s hot, as well as what’s just around the corner. Whether you’re interested in top tech designed to make life more convenient, innovations that speed up and automate mundane tasks, or the “wow” tech that makes your heart beat faster, we can help you figure out what to buy, and how to put it to its best use.
Another way to inform your best shopping decision is to use our easy-to-use, easy-to-understand <a href="http://www.bestbuy.com/site/other-product-categories/buying-guides/pcmcat322800050004.c?id=pcmcat322800050004&type=category&id=pcmcat322800050004">buying guides</a> that walk you through important comparisons and considerations. You’ll find something helpful for whatever category you’re interested in, from 3D printers and blenders to 4K Ultra HD TVs and coffee makers.
New Tech & Top Products
To help you decide which cool gadgets, electronics or appliances best suit your lifestyle, check out our <a href="http://www.bestbuy.com/site/electronics/top-rated-products/pcmcat140900050011.c?id=pcmcat140900050011">top-rated products</a> to see what other customers are recommending. You’ll find comments from customers who purchased the item, used it, and then took the time to rate it. The Ratings & Reviews section for each item not only shows you what was said, but also groups positive and negative remarks together to provide a well-rounded report card of how the item performs. All of this is aimed at helping you make your best buying decision.
Creative Ways to Use Your New Technologies
Once you’ve determined which items suit you, you’ll want to be sure you’re doing everything you can to get the most out of them. A good way to do that is to browse our <a href="http://www.bestbuy.com/site/misc/inspire-learn/pcmcat748300491115.c?id=pcmcat748300491115">Inspire & Learn</a> section, intended to illuminate ways to put your new tech to its best use, often with outside-the-box suggestions. It’s empowering to take full control of the tech in your life, whether that means finding ways to streamline your home DIY projects, or new ways to simplify and enhance tasks you perform every day.
Tech Troubleshooting Tips
Finally, you can always count on Geek Squad to provide you with the <a href="http://www.bestbuy.com/site/geek-squad/tech-tips/pcmcat748301867970.c?id=pcmcat748301867970">tech tips</a>, expert articles, videos and guides you need to keep your tech working right. Plus, we can help you set up your electronics and teach you how to use them. We can also give you simple tricks to get more out of your devices or help you troubleshoot any problems, if needed.
To that end, take a look at our informative guides packed with tips to help you troubleshoot a number of common technology issues. And of course, on those occasions when you’d prefer to let an expert take care of it, <a href="http://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018">Geek Squad</a> is here for you. Our experts can diagnose and resolve just about any tech issue you may be experiencing, big or small, 24/7.
Reviews
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Anastasia Koshevaya
Nov 15, 2024
3.0
The issue I came in for was resolved. However, my experience with customer service had its frustrations.
My front camera randomly only captured blue and black. They had to hold onto my phone while they shipped a part- which was understandable but certainly an inconvenience. It took 4 and a half days, and I never got a call on my boyfriend’s phone, (who I listed as the number to call) and never got an email. I only found out it was ready by checking the repair tracking daily.
When I picked my phone up, my phone was reset to factory mode- again understandable. I had backed up my phone in advance.
But my cellular service had been disconnected. I do have an eSIM, since I have an iPhone 15. But it was not something I realized would happen, or was communicated with about.
Of course I didn’t realize this til I got home because I had to go through the whole iPhone set up. And I would have had to make another appt the NEXT DAY just to get help- which btw, this geek squad is SEVERELY understaffed. It’s not their fault- but even when you have an appt you sometimes have to ask someone else to go grab a member of geek squad. The wait times are awful.
Anyway- I ended up messaging my carrier. Verizon was awesome about resetting my sim virtually. But it wasn’t something I was expecting to have to do.
The actual repair service was great!!!
But I don’t like that when you call Best Buy it sends you to representatives who don’t know much about what is going on in your store.
I hate to leave reviews less than 4 or 5 stars, but they really need to work on their communication.
GR
Glenn Roid
Sep 7, 2024
5.0
I decided to upgrade my 15 year old Onkyo surround sound amplifier. I was fortunate enough to encounter a Best Buy Consultant, LD, at the store when I went to visit. It's so nice to find someone who really knew about the subject. I ended up getting a much better amp than I needed, but the results are worth it.
I'm pretty tech-savvy, but had some issues setting this very sophisticated piece. I decided to have The Geek Squad come and assist me in setting it up. One of the things about being tech-savvy is knowing when you need help, which I did.
When Jacob from The Geek Squad came to my home I realized I made a good move as soon as we started talking. He really knew all about the amplifier I bought as well as my speakers and the way I had everything set up. He got everything working beautifully and took his time explaining everything I needed to know too (he told me I'd gotten it 90% right, but that last 10% was pretty complex).
Unfortunately that evening the amplifier started turning itself off periodically. It'd then go through a "Amp Diagnostic" and tell me to "check speaker wire". Not terribly helpful if you have 7 speakers and a subwoofer. I called again and asked if Jacob could come out again, they gave me an appointment.
He had to check all the speakers and determined there was a short on one of my rear surround speakers (the wire was buried under molding up by my ceiling). He ran another wire which we laid on the edge of the wall and the problem was fixed.
I can't say enough about how incredibly happy I am with the fabulous service I got from Jacob. The sound coming out of my system now, especially on modern action movies is better than any I've heard in a movie theater (they just blast it, you don't hear the separation that I hear at home now). Thanks Best Buy and The Geek Squad!
JM
Jeanine McKnight
May 18, 2024
5.0
Great help from start to finish. Noah is terrific!
MB
Michael Boy
Oct 4, 2019
1.0
“Authorized” apple repair - they took 5 minutes to tell me they couldn’t fix it. I just had to buy a replacement phone for $550. Went to 1Up on S. Lamar, and they fixed it FOR FREE in under 60 seconds. Come on, Geek Squad!! At least try!
What services does Geek Squad at Best Buy provide?
Geek Squad offers tech repair, setup, and support services for electronics, including computers, mobile phones, appliances, and televisions. You can schedule service in store or online.
Where is Geek Squad located in Austin?
Geek Squad is located at 4970 W Highway 290 in Southtown Square, Austin, TX 78735.
What are the operating hours of Geek Squad at this location?
Geek Squad is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
How can I contact Geek Squad at this Austin location?
You can call Geek Squad at +1 512-892-7550 for inquiries or to schedule services.
Does Geek Squad offer Black Friday deals or special promotions?
Yes, Geek Squad features special promotions such as Black Friday deals, which you can learn more about on their Best Buy store page.
What categories of repair and support does Geek Squad specialize in?
Geek Squad specializes in cell phone repair, computer repair, data recovery, electronics repair, appliance repair, mobile phone repair, and television repair services.
Is Geek Squad at Best Buy in Austin located near other electronics or mobile stores?
Yes, Geek Squad is located near Best Buy and other mobile phone stores like Verizon Wireless, T-Mobile, and Sam's Club mobile phone store, making it convenient for customers to combine services or shop for electronics.
Are there dining options near the Geek Squad location for customers?
Customers can enjoy nearby dining options such as Spec's Wines, Spirits, and Finer Foods, Applebee's Grill + Bar, CraigO's Pizza and Pastaria, Serranos Cocina y Cantina, and JuiceLand around Southtown Square.
What other services or stores are near Geek Squad in Southtown Square?
Nearby services include AAA Texas for auto insurance, Mattress Firm for furniture, and The Joint Chiropractic for health and medical care, providing additional convenience for visitors to the area.
Can I use nearby transportation or landmarks to find Geek Squad easily?
Geek Squad is conveniently located in Southtown Square on W Highway 290 in Austin, making it easily accessible by car via this major highway and near well-known retailers like Best Buy and Sam's Club, which can serve as landmarks when visiting.
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