Cricket Wireless Authorized Retailer

Reviews

• CG

  Contina Griffin

  Jun 10, 2026
  1.0
  To Whom It May Concern, On June 4, 2026, I purchased an Electro Air Touch Pro II Bluetooth Headset (White) from the Cricket Wireless store located at 9616 N. Lamar Blvd., Suite 175A, Austin, TX 78753. According to my receipt, the sales associate who assisted me was Simon P. At the time of purchase, I specifically asked about the return policy. Simon informed me that if the headset did not work properly or if I experienced any issues with it, I would be able to return it. Based on that representation, I purchased the headset. Unfortunately, the headset does not function properly. When I returned to the store to request a refund or exchange, I was assisted by another employee named Aaron, who stated that she was the Area Manager. Aaron informed me that accessories cannot be returned and refused to honor the information provided to me by Simon at the time of sale. I explained that I relied on Simon’s statement when making my purchase and that I would not have purchased the headset had I been told that all accessory sales were final. Despite this, my request was denied. I was misled regarding the store’s return policy. If accessories are truly non-returnable, that information should have been clearly disclosed before the sale. Customers should not be given inaccurate information that influences their purchasing decisions. In my experience, the management and staff at this location have been unprofessional and untrustworthy. Customers should be cautious and make sure they receive the store’s return policy in writing before purchasing any accessories. Based on my experience, I believe some employees may say whatever is necessary to complete a sale and earn a commission, only for customers to later discover that the promises made at the time of purchase will not be honored.The name speaks for itself!
• FC

  frederick Carter

  Jun 8, 2026
  5.0
  Very good management from a scale from 1-10 rate Anissa a 10! Come this location and ask for her!
• SL

  Saraiyah Lockhart

  Jun 3, 2026
  5.0
  They are the best phone service ever!!!!
• ZJ

  Zeldeetria Johnson

  May 14, 2026
  5.0
  Anissa consistently provides outstanding customer service with a positive attitude and genuine care for others. She is professional, patient, and always willing to go the extra mile to make sure every concern is handled properly. Her communication skills and friendly personality create a welcoming experience, and she makes people feel valued and respected. Anissa’s dedication, reliability, and strong work ethic truly stand out and make a lasting impression.
• AR

  anthony Reed

  Apr 16, 2026
  1.0
  I went in this place and spent over400 bucks on they crap .my phone case clip broke and I go back to get it replaced but the lady gonna say all there products are sold as is with no kind of help if shit don't go right.I think that's all bull on they part but I won't be using this company to much longer

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