Apple Domain NORTHSIDE

Reviews

• MV

  Muthu Vigneshwaran

  4 days ago
  1.0
  I was told the back panel for my iPhone 17 Pro was available and that the repair would take 3 hours. They said they would reserve the part under my name for me to come back. Since I couldn’t wait at the time, I rearranged my schedule and came back on Sunday. However, when I returned, after 40 mins wait, I was told the part wasn’t available and that I would need to come back again—requiring me to set aside another 3 hours.
• NG

  Naveen G

  Jun 30, 2026
  1.0
  Disappointing Service and Long Wait Times I had an evening appointment and checked in as soon as I entered the store. After waiting for almost an hour, I spoke with a team member only to find out I wasn't even on the check-in list. They added me, but I had to wait another 20 minutes, only to be told that the repair couldn't be done without properly looking at the device. This was a complete waste of my time and very poor customer service. I am totally disappointed.
• WR

  William Robbins

  Jun 27, 2026
  1.0
  Frustrating and Disrespectful Appointment Experience at Apple Store Domain I made an appointment online for the Apple Store at The Domain because I wanted to make sure I showed up at the correct time and could get help with my cracked screen. After a long workday, I left early specifically to make the appointment. Getting to this location is already stressful because The Domain is extremely busy, parking takes a long time, and it is a long walk to the store. I still arrived about five minutes early so I would be ready. When I got there, no one approached me. The store was crowded, and I had to walk around asking how to get checked in even though I had my QR code ready on my phone. Once I finally got scanned in, I waited about 15 minutes before a technician came over. When the technician arrived, he introduced himself to me and to another couple who had also checked in. The couple appeared to need help buying a new phone rather than actual technical support, but the technician spent around 7 to 10 minutes speaking with them before addressing my appointment. During that time, another customer came in looking for a phone charger. The technician stopped what he was doing, went to find her a charger, helped set it up, and personally plugged in her phone while I was still waiting for my appointment to actually begin. By the time he finally started helping me, I had already been waiting around 30 minutes. I had completed the pre-steps Apple requested, only to be told that my cracked screen likely could not be repaired that day. I was confused because I had made an appointment specifically for this issue. When I questioned why I had waited so long just to be told that, he clarified that he was not saying they definitely could not do it that day, but that it probably would not happen. Eventually, it was confirmed that the screen part was available, but I was still told I would likely need to come back Monday, Tuesday, or Wednesday morning for a more realistic chance of getting the repair done. I was not offered any other practical solution. I would have gladly paid the replacement fee and moved on, because timing was the most important thing to me. After spending about an hour at the Apple Store, I left with the same broken phone I came in with. My time felt completely disrespected. I went through the effort of making an appointment, leaving work, dealing with parking, checking in, waiting, and then watching other customers be prioritized before me, only to be told I needed to come back another day for a part that was apparently in stock. I am extremely frustrated with the experience. I do not understand the point of making an appointment if the result is being told to return later when it is more convenient for the store. The technician seemed distracted and spent time helping customers whose issues did not appear to require the same type of scheduled technical appointment, while my repair was delayed. I will be returning next week to try to get the screen replaced, and I will update this review based on how that visit goes.
• MK

  M K

  Jun 24, 2026
  4.0
  Chaotic and overstimulating. This was my first time ever in an Apple Store although I’ve had their products for years. There’s tons of staff but NO organization, NO clear signs on where to go. After asking a random employee where do I go I was told to wait and someone would approach me. JUAN was excellent, he answered all questions I had and explained the battery replacement process. I did NOT expect a 3 hour wait estimation for my phone repair. And it took every minute. Again, even picking up my phone—it was not clear where to go or how to “check in”. Just get HUGE signs, Apple! I’m surprised a company this large has such unorganized operations in store. Even on a Wednesday there were so many people, even an Apple Camp with a bunch of kids. It was just too much going on in there, but most of the staff were nice. Hopefully I don’t have to return :) Still a good experience
• AR

  Amelia Robert

  Jun 11, 2026
  1.0
  The employees here are all very kind and helpful; my issue is with Apple as a corporation. First, this store is criminally understaffed for the amount of traffic it sees. Apple has spent decades trying to build a world where everyone relies on their products, but now that they have that world they are unwilling to pay enough people to help their customers fix the devices they now rely on. I took my iPad in for a Genius Bar appointment at 10:30 AM on a Monday and the employees were already super overworked and trying to help multiple customers at once. Second, it is clear that their employees are incentivized to sell rather than fix. When I explained that my 2 year old iPad was no longer charging, they quickly encouraged me to trade it in for a new one (for only $500!) They also pushed me to pay for the upgraded data storage subscription, which I didn’t need. Ultimately, my issue was not fixed in store. Instead, I took my old iPad home and cleaned out the charging port with compressed gas cleaner. Problem solved, and $500 saved. Third, the entire store is covered in AI hype. It is clear that Apple has sunk its investments into AI rather than investing in adequately staffing and training their employees; a decision that will certainly come to haunt them when the AI bubble inevitably pops.

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