Apple Domain NORTHSIDE

Reviews

• LL

  L. L.

  1 day ago
  1.0
  Horrible service and extremely disappointing experience. I went in for a battery replacement on my iPhone 13 Pro Max. Despite having an appointment, I waited more than 30 minutes before anyone even started assisting me. Then I had to wait another 15 minutes while they ran diagnostics. After all that, I was told that the battery replacement would take another four hours. At that point, I decided not to proceed with the repair. Unfortunately, the employee also failed to properly close the repair ticket. As a result, my iPhone is now stuck showing “Repair in Progress,” and I’m unable to use the phone normally. The whole experience was unnecessarily frustrating—from the excessive waiting time to the poor handling of the repair cancellation. The staff came across as arrogant and dismissive, and the level of service was completely unacceptable. Very disappointing experience. I would not recommend this location.
• MP

  Macleen Pereira

  4 days ago
  1.0
  Extremely frustrating experience at this Apple Store. What should have been a simple battery replacement for a perfectly functioning phone turned into a 7+ hour ordeal because the device was damaged during the repair. I was told the replacement device would be provided, which I appreciated. However, by then it was already around 7:30 PM, and I was expected to transfer my data, financial apps, and network service to the replacement device with the store closing shortly after. I was also initially told to proceed with the transfer, only to later find out that my network version wasn’t supported and I would need to contact Verizon. At that point, I reasonably asked for a thorough diagnostic of the replacement device and some documentation confirming that it was functioning properly. Given that my original device had been damaged during Apple’s repair, I don’t think this was an unreasonable request. This is where the experience became unacceptable. The manager was dismissive and showed absolutely no empathy for the fact that I was spending hours dealing with a problem I did not create. She essentially told me Apple doesn’t provide faulty devices, so there was no need for documentation. Then, despite the delays and complications resulting from the repair, she gave me an ultimatum: if I wasn’t out by 10 PM, she would call security. I was even told to leave both devices at the store if the backup wasn’t completed. Think about that for a moment: Apple damaged my device during a repair, gave me a replacement, and then threatened to involve security while I was trying to safely transfer my personal data and financial applications to that replacement. That level of negligence and lack of accountability is incredibly disappointing from a company that prides itself on customer service and privacy. I do want to recognize Annie, the technician who helped me. She was patient, compassionate, and genuinely understood why I was concerned. The accessibility technician who initially helped me was also excellent. Unfortunately, their efforts were overshadowed by the manager’s behavior. The problem wasn’t that something went wrong. Mistakes happen. The problem was the manager’s complete lack of empathy, accountability, and professionalism in dealing with the consequences of a problem that happened during Apple’s own repair process. I expected much better from Apple.
• AB

  Ashish B

  Sep 29, 2026
  1.0
  Deeply disappointed with Genius Bar. Sat down with a technician, expecting real technical help after an official update bricked my iPhone, the effort was practically nonexistent. The technician barely spent any time diagnosing the device before casually declaring it completely dead and unrecoverable. His only solution was handing me a $500+ quote for an out-of-warranty replacement. That didn't sit right with me, so I took the phone home. After watching a few YouTube walkthroughs, I followed standard recovery procedures and revived the phone myself. It is back up and running perfectly. I didn't spend a single dollar, and I didn't replace any hardware. Making a customer wait half an hour past an appointment only to rush through basic checks and push an expensive hardware replacement is completely unacceptable. If I hadn’t taken the time to investigate the issue myself, I would have thrown away $500 for no reason. Store management needs to address both the wait times and ensure technicians are actually making an honest effort to troubleshoot before writing off devices.
• LS

  La Tiffaney Santucci

  Sep 28, 2026
  1.0
  Absolutely unacceptable experience at the Apple Store at The Domain. I had a scheduled appointment to have my phone screen repaired. I checked in, went through the diagnostics and pre-testing, and everything came back fine. I then waited 2 hours and 15 minutes, expecting that my phone was being repaired. After more than two hours, I finally discovered that nothing had been repaired at all. Apparently, once my phone reached the technician, they found an additional issue that they believed needed to be addressed. That in itself raises questions considering the diagnostics and pre-testing had come back fine, but regardless, I have AppleCare. Had someone simply contacted me, I could have discussed the additional repair and authorized whatever needed to be done. Instead, they did nothing. They did not repair the screen I originally came in for, and no one called, texted, emailed, or otherwise attempted to let me know there was a problem. They simply allowed me to sit there for over two hours waiting for a repair that was not happening. What made the experience even worse was my conversation with the manager, JC. Rather than acknowledging that there was clearly a breakdown in communication or questioning why an alternate contact number or email was not obtained when I checked in, his response was essentially that it is not their policy to contact customers when something changes with a repair. That response is honestly baffling. If your process allows a customer’s repair to come to a complete stop, while that customer is sitting nearby waiting, and no one believes they should make any reasonable attempt to notify them, the process is broken. A phone call, text, or email could have saved more than two hours of my day. There was also zero sense of ownership from management. I wasn’t looking for an elaborate solution. I expected someone to acknowledge that this situation was handled poorly and make an effort to fix it. Instead, I was given a defense of the policy that created the problem in the first place. And after wasting 2 hours and 15 minutes, I left without the repair I had an appointment for and was told I would need to come back again, potentially costing me another 2–3 hours of my time. People schedule repair appointments because their time matters. If a repair cannot proceed, communicating that to the customer should be the absolute bare minimum. Apple can design some of the most sophisticated technology in the world, but apparently this location cannot figure out how to send a customer a message when their repair has stopped. Extremely disappointing service, even more disappointing management, and an absolutely unacceptable way to handle a scheduled repair.
• LF

  lizeth Flores

  Sep 25, 2026
  1.0
  Today I went to the Apple Store and the manager who is called Dallas treated us like garbage literally in some who helps we asked him for help to help us transfer things and he didn't want to help us he flatly refused made a horrible face he thundered his fingers on top of us and besides he said he couldn't help us because she was going to be very late when I went it was five 30 P.M. and the store closed at nine I go whenever they transfer things and it only takes two hours and there are days that have been more crowded I don't know why they have people working like that if they don't like to help people that is every time someone tells me ah you recommend me to go you can also say no because on Sunday it was a crap for people to go because they treat her horrible no thanks I prefer that people go elsewhere that they go further but better and I hope they fire him or for example that they behave well and That thanks to all the people who are going to buy there he has food to get full and if not then he doesn't work and he doesn't like it that is the man who was there also guaranteed us that he was going to help us he just sold us the phone and didn't say no we can't help him anymore because it's going to be late imagine that is I don't know why they're going to buy there if they're going to be treating him like that I hope he fires him or it's on my part that they fire him

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