Apple Barton Creek

Reviews

• VM

  Vinícius Mannes

  3 days ago
  1.0
  This was an unacceptable customer experience. A one-month-old iPhone purchased directly from Apple suffered a complete failure, leaving me without a functioning device. I then spent approximately five hours at the Apple Store while two repair attempts failed, only to be given a replacement phone that was completely wiped and required me to resolve carrier activation and data restoration issues myself. Apple fulfilled its warranty obligation by replacing the defective device, but that does not address the actual impact of this situation: I lost valuable time, was without a working phone, incurred additional expenses, and now have to spend even more time restoring my service and recovering my data. These are real inconveniences that resulted directly from a device failing after only one month of normal use. I am rating this experience one star because I expected a better overall customer experience when a nearly new device failed due to what appears to be a manufacturing defect. Replacing the phone was the correct step, but the overall handling of the situation fell well short of my expectations.
• LR

  Lauren Rogers

  Jul 2, 2026
  5.0
  I got a new phone recently, shout out of Jeff and his fun glasses! He was so helpful in getting me a new phone. I messed up the setup and had to come back to get help having my phone work properly and TOM was so helpful!! Not only did he get me the most money back for my phone trade in but he also helped me figure out the tiny issue in no time!
• DJ

  Dane Jensen

  Jul 2, 2026
  1.0
  Petty tyranny. I have never experience so much petty tyranny. I just wanted to buy a phone which just takes going into the back and finding the right one and every single employee wanted to act like they were the king for the day. Truly disgusting behavior. Steve Jobs is rolling in his grave.It took me two hours to accomplish the task of buying a phone. Really would like my time back.
• SW

  Shawn Walker

  Jun 22, 2026
  1.0
  What should have been a simple purchase turned into a complete time suck. The store appears understaffed, and the employees I encountered seemed either overwhelmed or uninterested in helping customers. For a premium brand, the customer service was surprisingly poor.
• GA

  Ghazaleh Alikaram

  Jun 8, 2026
  1.0
  I called the Apple Store to book a time for replacing my phone, and I had two options: one at the Domain at 4 p.m. on Sunday and one at South Capital, Texas Highway at 8 p.m. on Saturday, so I chose Saturday. The person on the phone, even though I said I wanted to change my phone battery, didn’t say that if I came at 8 p.m., I might not able to change. He gave me 8 p.m. appointment. There was someone named Mike at that store who told me, “We’re leaving in 45 minutes; come tomorrow between 11 and 12, and we’ll take care of you soon.” He didn’t tell me they will need my ID and that I needed to know my Apple ID password. The next day, I was there at 11:30. They took my phone at 2 p.m. because I spent an hour remembering my Apple ID password that if Mike told me at night I wouldn’t wait that long. Also, I didn’t have my ID, but thankfully, I had a photo in my gallery; otherwise, I’d have had to go home. Mike didn’t do his job good and I paid for ut with my time. Their customer service only cares about money. When they sell you things, they’re precise, as I bought a powerbank and airpod pro 2 as well but for customer service, they’re awful. I gave my phone at 2 p.m., and I had to call a friend to pick me up because they returned my phone at 3:50 or 4 p.m.