Apple Barton Creek

Reviews

• KM

  Kevin McCarey

  Sep 28, 2026
  1.0
  In store experience was so bad I’m actively refusing to get Apple paid anything and buying a refurbished Apple Watch to replace the one I had. I had a scheduled appointment, I was slightly late - about 10 minutes so they cancelled it. That would be fair but they said “let me see when I can get you in” and told me to see a sales associate in the meantime. Never heard from her again. The sales associate didn’t process any information I told her about why I was there and she would say 1 thing every 15-20 minutes. As a retail environment it’s truly awful, as a service environment truly awful. I guarantee you reddit and your cell service providers are who you should talk to instead. The prices too: cheaper online. Don’t waste your time. I came in trying to see if I could get my watch fixed and walked out thinking I should just get completely away from any product they make
• NM

  Nicole Mccormick

  Sep 28, 2026
  4.0
  I can’t give 4 stars because apples got some major flaws with how they prioritize sales over people needing tech help during launches. However Preslie deserves 10 stars & a raise She was super efficient, immediately helped me after I waited 40 min PAST my appointment time (seemed to be normal & in my opinion unacceptable for the service apple claims to provide) she was able to work with me & another person who came in at the same time on both our devices. Both of us felt a little skeptical initially having her work with both of us simultaneously but Preslie was efficient & very effective in answering & resolving the problems. Not only did I learn a lot she got what I needed taken care of. Also watched how people were operating in the Apple Store- granted I don’t know y’all’s process but seemed like there’s some clearly star employees who can pivot & work in multi areas & others who are very limited in what they can do. Was very impressed with Preslies ability to pivot & take care of more than 1 customer at once while maintaining great customer service skills. Not easy & should definitely be a valued employee. Also shout out to the gentleman who was very attentive to me being flustered about being past my appointment time & informing me of the process. Wasn’t impressed with how employees helped clients coming into store/ how manger had employees spread to help customers.
• AG

  Alexander Giraldi

  Sep 24, 2026
  4.0
  I ordered my phone online and got a notification via the app that my new phone was ready for pickup. I drove to this location for pickup, and when I got to the store, the line was pretty long. I spoke with a representative who at first did not seem to have a friendly attitude, but she quickly recovered and communicated to leadership that the line was pretty long. In less than five minutes, I was in and out of the store with my new phone and new case. I appreciate how it was handled and want to give a shout-out to my sales representative for the quick support..
• KP

  karabo papane

  Sep 24, 2026
  1.0
  Worst customer service ever . We waited for about a hour before we got assistance and when we finally did they only made things worse for us . The managers were no help and when they finally spoke to us they said we would have to wait another hour on top of what we waited . It did not matter that we had told them . It was very racist in a way because all the white employees would not help and even a customer that came after us white said it that we had been there before her and she got help and left us there. The only guy that helped us was a black guy and that’s the only time they actually started helping . This is very disappointing because we have been long time customers of Apple . Very disappointing. I would not recommend
• JN

  Jenny N

  Sep 17, 2026
  1.0
  This is probably the worst genius bar technical support I've experienced anywhere. First, a 30+ minute wait even if you have an appointment. Second, both technical staff didn't even try any steps before settling at "your device is too old, and you have to buy a new one." But there was a fix! You just didn't even try! I came after an iOS update broke the wifi / giving trust certificate errors of our iPad (Safari no longer loading google.com, bing, yahoo, etc. and App Store longer can download), yet Apple tech can still connect to iPad to share screen. So, we know the Wi-Fi connection is working, but something else is amiss. My one ask to the staff is to make this work again without this certificate error. But no, staff saw the error, did some research in the back, brought out another staff and explained endlessly that because our iPad is old, there's no other way to fix this other than to purchase a new iPad. I asked again and again... Really? Is there really no other way? Makes no sense, cause iPad was working just fine a week ago until this update bricked and made this iPad useless. Both staff said no, unfortunate, it is what it is. Well, after some digging at home, Apple does have a real resolution, sharing here so the techs and people who search for this problem know how to fix this in the future. You have to reinstall Apple's root certificates. 1. Download the Apple Root Certificate Open Safari on your iPad. Go to https://www.apple.com/certificateauthority/ Find and download the Apple Root CA - G2 certificate (or the latest available Apple Root CA). If the certificate doesn’t install automatically, continue to the next steps. 2. Manually Install the Certificate Go to Settings > General > VPN & Device Management and check if the certificate is listed under "Downloaded Profile." If it’s there, tap Install and confirm. 3. Trust the Certificate Go to Settings > General > About > Certificate Trust Settings. Find the newly installed Apple Root CA and toggle it to Trusted. Restart your iPad to apply the changes. If it doesn't work, repeat the same steps with Apple Root CA - G3 certificate. I get the incentive to nudge users to buy new devices, and I get it, our iPad is old as heck. But that doesn't mean you shouldn't even try! That's what genius bar is supposed to be for. Hope the technical staff can get better troubleshooting training, and not just default to "Sorry, you have to just buy a whole new iPad :/"