Cricket Wireless Authorized Retailer

Reviews

• CT

  Christine Tan

  Jul 31, 2026
  1.0
  ⭐☆☆☆☆ If I could give 0 stars, I would. The representative, Arielle at Catclaw, told me the plans were the same rate, but that turned out not to be true. Because of the information I was given, I ended up signing up for a more expensive plan and paying activation and eSIM fees that were never clearly explained beforehand. Now I'm the one stuck paying those charges—not the store. What makes this even more frustrating is that there was a lower-priced plan available that would have met my needs, but it was never offered to me. Instead, I was signed up for the more expensive Supreme plan. I was also repeatedly encouraged to add phone insurance, even after I declined because I didn't need it. It felt like the focus was on selling more expensive products and add-ons rather than helping me choose what actually fit my needs. I also specifically wanted a physical SIM, but Arielle never asked whether I preferred a physical SIM or an eSIM. When I later called the store to ask about switching to a physical SIM, I was told I would have to pay for it again. I don't think it's fair that I should have to pay another fee to correct something that happened because my preference was never asked in the first place. What disappointed me even more was that there was no apology or acknowledgment of the mistake she made. Instead, Arielle told me they don't ask whether customers want a physical SIM or eSIM because when they enter the phone's IMEI, the system tells them what is needed. However, this was an iPhone 13 pro, which supports both. Assuming what a customer wants instead of simply asking is not acceptable. My advice to anyone going to this store: know exactly what plan and SIM type you want before you walk in, and clearly tell them what you want. Do not assume they will ask you about your preferences or explain every available option and fee. If I had wanted an eSIM, I could have completed the entire process online and avoided going to the store and paying these additional fees in the first place. I went to the store expecting assistance and clear information, not for decisions to be made for me based on assumptions. Customers deserve accurate information, full disclosure of fees, and the opportunity to choose what actually fits their needs. Unfortunately, that was not my experience here.
• EB

  Evette Bolster

  Jul 15, 2026
  5.0
  I just want to say Brian was so sweet and helpful thank you Brian love this place
• RD

  Roger Douglas

  Jun 14, 2026
  1.0
  Brian T. at Catclaw was the employee for the day. I went in to add a line and was given a completely different area code because the zip code was entered wrong and then was told to contact Cricket Customer Service. Then I was given a broken sim card and was told that it was my phones sim tray that must be bad. I asked for another sim card but was told it costs more money and then was told to contact Cricket Customer Service again.. So I left with no working phone and a wrong area code. I contacted Cricket Customer Service about these issues and was told they couldn't do anything and that a manager at the store would need to fix the area code. Luckily the Cricket store at S14th helped me with a new sim card that works. I guess I will just stick with the incorrect Area Code.
• SC

  slayer clowes

  Jun 7, 2026
  5.0
  Went in to find out about my mom's phone Ariel she's kind sweet and funny a great help all a around she's by far my favorite go to person to go to she even sold me in y'all's Bluetooth car speaker with I love it any body has any doubts go see my favorite girl up there Ariel she's will definitely uplift your spirits and go above and beyond to make you happy

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