Apple Green Hills

Reviews

• MR

  Michael Rafik

  Sep 26, 2026
  1.0
  Really disappointing experience at Apple Green Hills. I reserved a phone under my name and returned a few hours later to pick it up. When I checked in, the reservation was still showing, but I was then told it had been cancelled and the phone had been sold to someone else. I made the trip back because I understood the phone was reserved for me. No one gave me a clear explanation for how it could still appear at check-in yet no longer be available. The whole experience was frustrating and a waste of my time. I would be very hesitant to trust a reservation at this store again.
• DM

  David McGuire

  Sep 26, 2026
  5.0
  Titus was a huge help swapping out my car mount for my iPhone. He also helped me get a new iPhone reserved! I’m excited for the 18 pro max! Great store. Service was quick too!!
• DB

  David Brandon

  Sep 23, 2026
  1.0
  They do not honor appointments. Had an appointment to replace my battery under Apple Care +. Checked in on time and wa stold to wait. An hour later I was informed that they messed up and "skipped" me and there was no longer time to perform the scheduled repair. Tried pushing me into leaving my phone with them overnight and after I told the staff that was not possible and why I scheduled to replace the battery while I wait outside of work hours, they only offered to take my phone overnight again. Never even offered to reschedule the in-person appointment. Just kept saying "Wow, that sucks we screwed up and wasted so much of your time." Awful Service.
• CS

  C3 Solutions

  Sep 16, 2026
  2.0
  I am extremely disappointed with the communication surrounding my repair experience at the Apple Store in Green Hills. I dropped my phone off after work and was specifically told that it would be ready before the store closed at 8:00 p.m. I explained that this timing was extremely important because my passkeys, two-factor authentication, and work authentication are tied to this device. Based on that assurance, I left the phone for repair and planned my evening and next workday accordingly. I returned at approximately 7:45 p.m., before the store closed, only to be told that the phone would not be ready until approximately 10:00 a.m. the following morning. At no point did anyone proactively contact me to let me know that the original estimate had changed or that the phone would not be completed as promised. This is more than a minor inconvenience. Without the device, I may be unable to work for three to four hours tomorrow morning because I cannot access the 2FA and passkeys required for my job. That means potentially using PTO and losing hundreds of dollars in work time because I relied on the timeframe I was given. I completely understand that unexpected delays can happen during a repair. What I do not find acceptable is giving a customer a specific completion expectation after they have clearly explained why that timeframe matters, then failing to communicate when the store knows it will not be met. For a company known for customer service, I expected much better professionalism, communication, and accountability from this location.
• YL

  Yasser Noe Lopez

  Sep 15, 2026
  1.0
  Went to this location to get the back glass replaced and upon receiving it noticed one of the edge was ever so slightly raised but assumed this would not be a problem since it must have passed their quality standards. Well I go to vacation and use my phone in the beach like I always have and water seeps in at this raised edge. I take it to Apple to do a swap at no cost and they refuse to do so stating that they don’t guarantee the phone as water proof, completely ignoring their shoddy repair job. I’ve learned my lesson at least, they charge you premium prices but don’t expect premium service.