Best Buy

Reviews

• DL

  Dave Lallemand

  May 11, 2026
  4.0
  Double check your surroundings. Google Maps will direct you to Dick's Sporting Goods. Customer service was above reproach here.
• TL

  Tonjia Lewis

  May 10, 2026
  5.0
  Had assistance offered and declined for the moment. When we were ready, someone was ready to assist. Nice not being "over helped " lovely place, lovely people.
• JD

  jonathan depool

  May 2, 2026
  1.0
  I just wanted to call the store and see if they have a replacement piece for my ear buds. after 45 minutes of fighting with their AI phone service STRUGGLING to get a human on the phone i just sit their listening to hold music for God knows how long. then the "human" i get his responses were like AI and not human at all so i dont think you will ever get a real hum on the phone. I will NEVER try to reach out to best buy for anything ever again. amazon will now get all my money that i would have went to best buy to spend.
• RT

  Richard Tomlin

  Apr 28, 2026
  3.0
  Here's my delayed review for the Murfreesboro Best Buy..when I was there about two months ago.. The automated voice service sucks...very limited ability to answer questions, and when I finally reached a real person, they provided incorrect information onbthe product I was wanting to buy. The only positive comment I can offer is that the sales staff, Terran(female) was extremely helpful and knowledgeable. She informed me that the item I was seeking was no longer in stock (the other online person said it was). Terran was friendly and even suggested an alternative to my question. She even assisted me, since I was in a wheelchair. I highly commend her, and more sales personnel should be like her. I found Best Buy itself to be lacking in communication through its automated system, and the person who provided information about the item, solely lacking in being up-to-date on what Best Buy carries. They also had one wheelchair for customers with mobility issues....not even an electric scooter, for easier accommodations. I thank Terran fir her assistance and customer service skills. Hope she finds a better job that recognizes her potential. XFINITY seems to have a worse automated system.
• DD

  Dr. Charles Douglas

  Apr 22, 2026
  1.0
  I am extremely disappointed with my experience at Best Buy, and I feel compelled to warn others before they make the same mistake. The level of communication from this company is unacceptable. I was left completely in the dark regarding my order, with little to no updates, no proactive outreach, and no clear answers when I attempted to get information. Customers should not have to chase down basic details about their purchase—it reflects a serious breakdown in customer service and internal coordination. What makes this even more frustrating is that this is the second time in the past 30 days I have experienced the exact same issue. The first time, the situation was bad enough that I had to cancel my purchase entirely. Despite that experience, I was willing to give them another opportunity—something I am now regretting. At this point, it is no longer an isolated incident—it is a pattern. Repeated failures like this show a lack of accountability and a disregard for the customer experience. When you spend your money with a company, you expect reliability, transparency, and respect for your time. Unfortunately, that has not been my experience here. I strongly recommend that others think twice before purchasing from Best Buy. There are plenty of competitors who value their customers and communicate effectively—this company, based on my repeated experience, does not. If I could, I would give them -0 Stars!

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