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Geek Squad

3.5
(27 reviews)

Business Details

401 S Mt Juliet Rd, Mount Juliet, TN
37122, United States
(615) 754-9200

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
401 S Mt Juliet Rd, Mount Juliet, TN
37122, United States

Hours

Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday10:00 AM - 8:00 PM

Products & Services

1 list · 5 items

Tech Solutions

5 items

Inspiration, Innovation & Tech Help

In addition to assisting you with your troubleshooting and repair needs, you can also depend on Geek Squad to: • Help you discover inspiring new technology • Keep you up-to-date on the latest tech innovations • Provide you with the help you need to get more out of your tech, electronics and appliances

New Technology Solutions to Make Life Better

Our tech experts keep their fingers on the pulse of <a href="http://www.bestbuy.com/site/misc/new-technology/pcmcat234500050002.c?id=pcmcat234500050002">new technology</a>, so you can stay up-to-date on what’s hot, as well as what’s just around the corner. Whether you’re interested in top tech designed to make life more convenient, innovations that speed up and automate mundane tasks, or the “wow” tech that makes your heart beat faster, we can help you figure out what to buy, and how to put it to its best use. Another way to inform your best shopping decision is to use our easy-to-use, easy-to-understand <a href="http://www.bestbuy.com/site/other-product-categories/buying-guides/pcmcat322800050004.c?id=pcmcat322800050004&type=category&id=pcmcat322800050004">buying guides</a> that walk you through important comparisons and considerations. You’ll find something helpful for whatever category you’re interested in, from 3D printers and blenders to 4K Ultra HD TVs and coffee makers.

New Tech & Top Products

To help you decide which cool gadgets, electronics or appliances best suit your lifestyle, check out our <a href="http://www.bestbuy.com/site/electronics/top-rated-products/pcmcat140900050011.c?id=pcmcat140900050011">top-rated products</a> to see what other customers are recommending. You’ll find comments from customers who purchased the item, used it, and then took the time to rate it. The Ratings & Reviews section for each item not only shows you what was said, but also groups positive and negative remarks together to provide a well-rounded report card of how the item performs. All of this is aimed at helping you make your best buying decision.

Creative Ways to Use Your New Technologies

Once you’ve determined which items suit you, you’ll want to be sure you’re doing everything you can to get the most out of them. A good way to do that is to browse our <a href="http://www.bestbuy.com/site/misc/inspire-learn/pcmcat748300491115.c?id=pcmcat748300491115">Inspire & Learn</a> section, intended to illuminate ways to put your new tech to its best use, often with outside-the-box suggestions. It’s empowering to take full control of the tech in your life, whether that means finding ways to streamline your home DIY projects, or new ways to simplify and enhance tasks you perform every day.

Tech Troubleshooting Tips

Finally, you can always count on Geek Squad to provide you with the <a href="http://www.bestbuy.com/site/geek-squad/tech-tips/pcmcat748301867970.c?id=pcmcat748301867970">tech tips</a>, expert articles, videos and guides you need to keep your tech working right. Plus, we can help you set up your electronics and teach you how to use them. We can also give you simple tricks to get more out of your devices or help you troubleshoot any problems, if needed. To that end, take a look at our informative guides packed with tips to help you troubleshoot a number of common technology issues. And of course, on those occasions when you’d prefer to let an expert take care of it, <a href="http://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018">Geek Squad</a> is here for you. Our experts can diagnose and resolve just about any tech issue you may be experiencing, big or small, 24/7.

Reviews

3.5
27 reviews
5 stars
12
4 stars
5
3 stars
2
2 stars
0
1 star
8
  • AA
    Anthony Ardovino
    Mar 26, 2026
    1.0
    Unacceptable Service Failure – Order #1126076115278 I am writing to formally express my extreme dissatisfaction with the handling of my recent order (#1126076115278), which included a 75” television, mount, and professional installation for my condo in Gatlinburg, TN. This experience was completely unacceptable. I scheduled delivery and installation in advance for Tuesday, March 24, 2026, with a confirmed service window of 11:00 AM – 3:00 PM EST. I received confirmations via email, text, and your app. Based on this, I drove over 7 hours specifically to meet your team for this appointment. At approximately 1:30 PM EST, I noticed the appointment had disappeared from the app. Concerned, I called twice and received no clear answers. After a third call—well into the delivery window—I was finally told the order had been canceled due to being out of stock. At no point did anyone from your company proactively communicate this cancellation. No call. No email. No text. Nothing. Instead, I was left to discover the issue myself after traveling an entire day, rearranging my schedule, and waiting during the confirmed delivery window. This is not only a failure in logistics, but a complete breakdown in basic customer service and communication. While I understand that inventory issues can occur, the complete lack of notification is inexcusable. The burden of discovering and resolving your internal issue fell entirely on me, the customer. I have spent thousands of dollars with your company over the years, and this experience has completely eroded my confidence in doing business with you moving forward. As it stands today, I have no intention of purchasing from Best Buy again. I expect a formal response addressing: Why this order was canceled without any notification What you intend to do to make this situation right This was a preventable failure, and the lack of accountability is deeply disappointing. I look forward to your prompt response.
  • PI
    Perry Ingram
    Sep 4, 2025
    1.0
    We bought an expensive surround sound system a little while back from Best Buy and the Geek Squad. We added a new tv and contacted the Geek Squad to come out and connect everything. We had everything working except we were having to use 2 remotes. They sent out 2 guys and not only could they not do it, after they left our tv shut down. Called Geek Squad and they said it would be 2 weeks before they can fix it. Will NEVER DO BUSINESS WITH BEST BUY Or GEEK SQUAD AGAIN. Representative for Geek Squad hung up on me. 👎🏻
  • DO
    Deirdre Oden
    Oct 27, 2022
    5.0
    The representative was on time, worked efficiently, was polite & personable.
  • NN
    Nick
    May 11, 2017
    1.0
    Took my laptop there it was having issues with crashing, and a hard drive problem, first they said it'd take three days, 3 days turned into over a week, (which I wouldn't have minded if they ACTUALLY fixed it) when I finally got my laptop back it looks like all they did was give it a factory reset because i was still having all but one of the same problems when I started it back up when I got home. If I could rate zero stars, I would.

Frequently Asked Questions About Geek Squad

What services does Geek Squad at Best Buy in Mount Juliet offer?

Geek Squad provides tech repair, setup, and support services including computer repair, cell phone repair, data recovery, appliance repair, and television repair.

Where is Geek Squad located in Mount Juliet?

Geek Squad is located at 401 S Mt Juliet Rd, Ste 370, Mount Juliet, TN 37122, USA.

Brand Certified Facts from Geek Squad

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