Best Buy

Reviews

• SW

  Stephen West

  4 days ago
  5.0
  Brook was incredibly insightful when it came to my laptop purchase today. She was also able to get me a great deal. I would highly recommend her if you are in the market for a laptop.
• TM

  Tina Mcbee

  May 13, 2026
  5.0
  The Geek Squad is the best around. Love them!
• BG

  Brandon Good

  Apr 19, 2026
  5.0
  Customer service was actually amazing.
• CC

  Chandler

  Apr 14, 2026
  1.0
  A little over a week ago, I went into BestBuy with an appointment through AppleCare to exchange my device due to water damage. We went through the process, which was lengthy. Notably, during my appointment, a lady had came in with a damaged cable in an open box MacBook. The manager and assistant manager took care of this and exchanged it- bravo to them, and great job. My experience has not been the same. We finished my appointment and I knew it could take a few days because they had to ship it off. I was expecting end of week- not 2 weeks later. AppleCare allows me to ship my iPhone back to Apple, and they send a new phone within 2 days. I thought this was the same process at BestBuy; however, I have been gravely mistaken. I use my phone for work, so it is an important device to have. Once Saturday came around, I reached out to Apple who said my device should be at BestBuy Tuesday, or earlier. Great I thought, a slight delay, nothing major. I reached out to BestBuy today who said that my device will not be ready until at least Friday this week, two entire weeks after I dropped my phone off. They said that this is because they have their own process for service so it takes them extra time. It is ridiculous that it takes 2 weeks to replace a phone that was entirely covered by Apple. The one star is because of how kind they were to the lady with a damaged charger, otherwise it would be 0.
• MM

  Molly

  Apr 8, 2026
  4.0
  Staff was super conscientious. Very courteous.

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