Best Buy

Reviews

• CA

  Craig Allen

  2 days ago
  1.0
  This was such a waste of time. Usually a Best Buy fan but my experience here, specifically with the Geek Squad kiosk located inside the store, was NOT impressive. Made an appointment online, and talked to a tech via a followup phone call and confirmed price and availability for my phone to be dropped off and the battery to be replaced. Waited in line for 5 to 10 minutes first, before spending 30 minutes while the tech attempted to check my phone in. After staring at his screen and discussing my phone, an iPhone 13-- nothing exotic in my mind--for those 30 minutes, they came to the conclusion that they could not in fact replace my battery. Not sure why this wasn't made clear to me prior to me driving 45 minutes to get there, and waiting in line, and at the desk for another 30 plus. Just a waste of time that feels like it could have been avoided.
• AG

  Andy Garrison

  May 12, 2026
  5.0
  Went to get a Best Buy brand thin 4K over the air antenna for my TV advertised for $19.99. They had plenty in stock surrounded by expensive ones. This antenna is awesome. Gave me all the local channels plus more, and only two 5 minutes to install. Staff at this store is super helpful. Just moved to Greenville so it was my first time at this store and it was a great, friendly experience.
• SC

  Sarah Curnow

  May 11, 2026
  1.0
  Ordered an Apple Watch . Paid extra to have it delivered in time for graduation party. This store uses a service called Roadie. The Roadie deliverer dropped off chicken feed instead of the Apple Watch! Wish I was joking. Now I have to return the chicken feed to a Best Buy store. I can't get a new watch when I return the feed... because AI prompts trying to solve "placed an order"...this replacement is not same day...a new Roadie delivery hopefully will deliver an Apple Watch by tomorrow. Beyond Frustrating!
• CH

  Cory Hardy

  May 8, 2026
  2.0
  Went to buy a new TV. Knew what I wanted, sales guy told me it would not fit in my vehicle. I told him it should, he got very cocky and told me I'm wrong and it definitely will not fit, he continued to mumble saying no returns when you break it trying to fit it in car. Then sales guy was laughing to his other customers and coworkers saying he knows it won't fit. TV did fit by the way, LOL. Seemed very unprofessional to me.
• CF

  Caleb Foth

  Apr 15, 2026
  1.0
  I bought a TV, sound system, subwoofer, installation, etc. here for $6k. I had been talked into buying a larger Sony TV (instead of the Samsung I had measured for). Kinda my fault, kinda not. The manager seemed quite knowledgeable and was very helpful; the worker was not so knowledgeable and needed to run everything by the manager. I decided to get the Best Buy credit card for the 0% interest. The worker screwed up my birthdate which delayed things and required another call to Citibank. I got everything set up to be delivered and installed. Three weeks later on installation date, the tv couldn’t be installed due to its size and was returned. Additionally despite being 3 weeks from purchase date, the subwoofer I paid for was not delivered. I was told it would be better/faster to go to the store after 5 to hammer everything out. The same said numpty worker processed buying the correct size tv and tried to sell installation for it again... installation which I had already paid for. On top of that, in Best Buy’s system the tv was processed both as an exchange and was also processed as a tv purchase. So I got a $425 refund on the original order and a $1700 charge. The second installers got everything up correctly and initiated solving the subwoofer problem. Angelica Laspona a “Customer Advocate” was put on the case. Despite me explaining everything that happened and when, her lack of actual investigative abilities were only exceeded by her inability to respond to emails or return phone calls. She was wholly MIA for weeks. It wasn’t until I filed a claim with Citibank to dispute the charges did Best Buy actually start to do anything. Even then, first I had to deal with the AI for Citibank and Best Buy in order to get to this point. I have had conversations in gibberish with toddlers that were more coherent. Worse the AI which is wholly incapable of figuring out how to route the call in the first place, when a human is requested, the AI then tries to figure out what the issue is to route the problem again!!!! I ended up speaking with RJ who I hope has got the wheels turning to fix the issues. Though he scheduled the subwoofer delivery for a date he was told specifically would not work because I would not be in town. He did not in fact schedule it for any of the dates I told him I was available. So I had to deal with Best Buy’s AI yet again. I will never use Best Buy or their services again. Never ever! The number of incompetent “help” there is too damn high. What should have been a good experience with a minor hiccup turned into months of frustration. Save your time and money. Walmart give better service.

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