They treat their customers very well answering questions and providing advice on the product they are looking for.
DC
Daniel Cavanaugh
May 5, 2026
1.0
I came here to get mt Google pixel ear buds looked at.....it's on warranty..no poke mon ....the line to see best buy customer service is full of Pokémon....man I told them I live 50 miles away can anyone help me ha got looks...and have a seat ..store just opened...wow nice way to treat a customer
RV
Rio Vesay
Apr 21, 2026
4.0
The store was good, had lots of stuff. Came in cause I needed an unlocked phone. Only 4 stars cause they don't ask if you want to make an account they just ask for your info and make one at checkout for you. I think that is absolutely disgusting and scummy behavior so I will never shop here again. However minus that it was a nice store and the workers were all very friendly.
AS
Adam Stanley
Apr 10, 2026
1.0
Imagine buying something. OPEN box excellent condition. It gets shipped to you. The product is scuffed, never had sticker glue cleaned off, and doesnt have a charger. You call customer service. They tell you to take it to your local bestbuy that has the same laptop in excellent condition open box. Sweet!?!?! Right?
Wrong
The price is 385 more and they wont make it right. Same laptop, same open box condition. Just wont swap it out. Couldn't even use the original with out a charger. The asm even said the laptop we received was from in district and wouldnt be sent out from their store like that in excellent condition. But you wont do a swap? Please, you didnt even try to make the customer feel welcome or appreciated.
"My Dear" - keep calling your customers that in that tone and see if they come back.
Horrible experience,
What are the operating hours of Best Buy in Wilkes Barre, PA?
Best Buy in Wilkes Barre is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Wilkes Barre offer curbside pickup?
Best Buy in Wilkes Barre offers same-day pickup and in-store shopping, but curbside pickup is not available.
What product categories can I find at Best Buy Wilkes Barre?
You can shop TVs, computers, appliances, cameras, home electronics, home theater equipment, music, video games, and more at this location.
Does Best Buy Wilkes Barre provide Geek Squad services?
Yes, Geek Squad support is available at Best Buy Wilkes Barre for expert advice and repair services.
Is there electronic recycling available at Best Buy Wilkes Barre?
Yes, Best Buy offers electronics recycling services at their Wilkes Barre store.
What payment methods does Best Buy Wilkes Barre accept?
Best Buy accepts debit cards, checks, and does not require cash-only payments.
How can I contact Best Buy Wilkes Barre for inquiries?
You can contact Best Buy Wilkes Barre by phone at +1 570-819-0719 or visit their website for more information.
What nearby places can help with package shipments or pickups near Best Buy Wilkes Barre?
Nearby UPS Access Point locations and Amazon Locker - Empireright offer convenient courier and delivery services close to Best Buy Wilkes Barre for shipping and package pickup needs.
Are there shopping options for clothing near Best Buy Wilkes Barre?
Yes, there are several clothing stores nearby including Old Navy, Banana Republic Factory, T.J.Maxx, and Burlington for your apparel shopping.
What entertainment or hobby stores are close to Best Buy Wilkes Barre?
Nearby you'll find Michaels Stores for arts, crafts, and hobbies, as well as DICK'S Sporting Goods for outdoor gear and sportswear.
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