AK
Ashley Katz
Sep 23, 2026
I have been to this Best Buy numerous times and have never had an issue until yesterday, September 22nd.
We went into the store to discuss a warranty we had, and while we were there, we noticed they had a large number of Pokémon First Partner Series 3 boxes in stock. Several of us collect Pokémon cards and genuinely enjoy opening them, so we asked an employee at the counter how much they were. We were told they were around $15 and change, which was one of the best prices we had seen.
We then specifically asked how many each customer was allowed to purchase. The employee told us 4 per person. Because we wanted to make sure there wasn’t any misunderstanding, we repeated the question and specifically confirmed, “Four per person?” Both employees agreed that it was 4 per person.
Based on what we were told, we said we would each purchase four. Almost immediately, the attitude changed, and we were suddenly told it was only one per person. Obviously, we were frustrated because we had specifically asked beforehand and had been given a completely different answer by both employees. We weren’t looking to argue, so we accepted the one-per-person limit and continued checking out.
Then, while we were checking out, we were told that each individual person also had to pay for their own purchase using their own card or cash. We were told that one person could not pay for everyone, even if the purchases were being done as separate transactions.
This was especially frustrating because we have purchased Pokémon products from this Best Buy many, many times, and we have routinely had one person pay for multiple people’s Pokémon purchases on the same card. The employees working at the store have seen this happen firsthand during our previous purchases and have never said that it was against the rules or that each person had to use their own payment method. So to suddenly be told that this was not allowed, without any explanation, was extremely confusing.
When I questioned the employees about it and explained that this had never been an issue previously, my concerns were essentially ignored. Instead of explaining the policy clearly or acknowledging that we had received conflicting information, the employees completely disregarded what we were saying.
The biggest issue here wasn’t even the purchase limit. I understand that Pokémon products can have purchase restrictions, especially with popular releases. The problem was the inconsistent information, the sudden change in what we were told, and the way the employees handled the situation when we questioned it. If there is a one-per-customer limit or a specific payment requirement, that’s fine but customers should be told that clearly and consistently from the beginning.
The interaction was unnecessarily rude and dismissive, and it was easily the worst experience we’ve had at Best Buy. We weren’t causing a scene, trying to buy everything in the store, or attempting to resell the products. We are simply Pokémon collectors who enjoy opening cards, and the First Partner Series happens to be one of our favorites.
I have had plenty of good experiences at this Best Buy in the past, which is why this interaction was so disappointing. I hope management looks into what happened and makes sure employees are properly trained on the store’s Pokémon purchase policies so customers aren’t given conflicting information, told different things by different employees, and then treated poorly when they ask for clarification.
BR
Big Richard
Sep 12, 2026
We recently purchased a new TV for our living room at Best Buy, and overall, it was a great experience.
What really stood out was how knowledgeable the staff was. They knew the TVs, the different stands, and the wall-mount options, and they were able to answer our questions and help us figure out what would work best for our setup. That’s something you don’t always get at other big-box stores. You can walk into the electronics department somewhere else and sometimes the employee knows almost nothing about the products. That’s definitely not the case at Best Buy.
The only thing I have to complain about is the limit of four packs of a particular Magic: The Gathering card product. I understand having limits when something is in extremely high demand, but four packs seems pretty ridiculous. I’d love to see Best Buy rethink that policy.
Other than that, we had a very positive experience. We’re happy with our new TV, and the knowledgeable staff made the whole process easy. That’s why I keep coming back to Best Buy when I’m shopping for electronics.