VCA Metzger Animal Hospital

Reviews

• DH

  DV Holencik

  4 days ago
  5.0
  My two year old border collie broke his right rear leg. I took him to Metzgers for treatment. Upon arrival we were greeted by a triage technician who assessed our pup. After X-rays and some pain management, the doc and tech confirmed the tibia was fractured in multiple locations. A cast was applied and we were given explicit instructions for continued treatment. The staff was extremely friendly, professional and on point. They took great care of our pup. Thank for everything! I highly recommend Metzger Animal Hospital.
• KG

  Kaylen G.

  Jul 27, 2026
  2.0
  We have been caring for a local cat colony and have done everything we can to get these kittens the help they needed. There is a large population of cats they have been released or are feral and come through our property. Being pet owners, we have done our best to care for these turned out animals, especially kittens. Unfortunately, our experiences with Metzger's have been incredibly disappointing. Our first kitten had a botfly infestation and was understandably terrified because he had never been handled by people. Instead of acknowledging that, the veterinarian repeatedly commented on how "feral" he was, saying they could barely examine him or even get a weight. I explained over and over that we play and feed the kittens but have never handled them. The staff ignored that and didn't believe us when we said we were keeping it as an indoor cat. We left with very little guidance and a great deal of frustration. Within 24 hours of being in our care, that same "feral" kitten was climbing into our laps, letting us trim his nails, and seeking out cuddles. He wasn't aggressive, he was simply scared. A week later, we caught his brother, who was severely lethargic, refusing to eat or drink, and lying in our backyard slowly dying. His first appointment went well, but shortly afterward he developed severe diarrhea. Soon the second kitten had it, and then one of our resident cats became sick as well. We called Metzger's multiple times looking for help and received very little support. Staff didn't even seem aware that we had other cats, despite us being long-time clients and that information being in our records. We were told they "never get kittens," yet our veterinarian also said they didn't have medication dosing for a 2.5-pound kitten. That was difficult to understand from a clinic that advertises emergency veterinary services. For over a week, we struggled to get guidance for a kitten with severe diarrhea. We waited days for medication and even for instructions about submitting a stool sample, all while the illness spread through three of the four cats in our home. At no point did anyone seem to consider the bigger picture, that this was potentially an infectious illness affecting multiple animals in the same household. The focus never extended beyond the patient physically in the exam room. We've been bringing our pets to Metzger's for almost a decade. Over the years, we've experienced billing issues, confusion about which cat was being treated, and poor communication. I would explicitly ask for a break down of the costs and instead would be ignored and taken to another room or handed off. We were given 1/8 of a pill for anti-diarrhea after we asked for it (it was not offered to us) and we received no pill dispenser. There seems to be a disconnect between the clinic and the everyday trying to care for a multi cat household. This experience was simply the last straw. We have spent so much money trying to save these kittens, and instead of feeling supported by our veterinary clinic, we felt dismissed and left to manage a serious medical situation on our own. We are trying to do right by these animals. If you are looking to care for feral cats or kittens I recommend a different clinic. I understand that veterinary medicine is demanding and that clinics are busy, but compassion, communication, and continuity of care matters. Most of their staff are fantastic but, there's a lack of awareness for the patient and the family trying to care for them. Sadly, this experience has left us questioning whether Metzger's is capable of providing the level of care they advertise or that long-term clients should reasonably expect. Update: Our vet called and told us that everything was negative in the stool samples and there was nothing more we could do. However, we had another stool sample sent to another vet clinic who found coccidia which is highly contagious and dangerous to young kittens! The other vet clinic then treated everyone in our house without an office visit. Needless to say we will not be coming back.
• JT

  Jess Tancini

  Jul 20, 2026
  1.0
  If I could give this hospital 0 stars, I would. I brought my kitten in after explaining that her sibling had recently passed away after suffering a seizure. I told the staff that my surviving kitten had developed a stuffy nose, excessive eye discharge, respiratory distress, a runny nose, ears full of wax, and extremely foul-smelling stools. Given what had already happened to her sibling, I was terrified that this was an emergency. Instead, we waited in the emergency room for over 4½ hours. The female nurse who initially came in before the shift change didn’t even perform a physical exam on my kitten. After the shift change, a male nurse repeatedly came in telling us the doctor would be with us soon, explaining that they kept getting “more serious” cases and comparing it to how human ER triage works, where the sickest patients are seen first. The problem is that no one had even examined my kitten, so how could they possibly know her condition wasn’t serious? At one point, the nurse even commented that my kitten “looked happy” and was basically healthy. I immediately corrected him, explaining that she was lethargic, struggling to breathe, and acting nothing like her normal playful self. Eventually, they performed a parvo test, which came back positive. We were then faced with the heartbreaking decision to euthanize her. Even during that process, the experience was upsetting. When they placed the IV, my kitten desperately tried to pull it out. A nurse with brown hair remarked that because she had originally been found as a stray, she had “feral tendencies” that I probably hadn’t noticed yet. That wasn’t true at all. I explained that she was the sweetest kitten and that she was only reacting because she was critically ill with a 104° fever and actively dying for FOUR AND A HALF HOURS! I understand that emergency hospitals must prioritize the sickest patients, and I respect that. However, my concern is that my kitten’s condition was never properly assessed when we arrived. Had someone performed a thorough examination promptly, they may have recognized how seriously ill she was much sooner. Watching her suffer while waiting for hours was one of the most heartbreaking experiences I’ve ever been through. The lack of urgency, communication, and compassion throughout the visit made an already devastating situation even more painful. Overall, I would not recommend this hospital based on my experience.
• JL

  Jess Lee

  Jul 17, 2026
  5.0
  My dog was attacked by another dog, and we brought him in as a walk-in. Everyone was nice, all receptionists were very responsive and sweet. The vet and technician were both compassionate and thorough, we really appreciated them. The wait also was not so long. We were able to leave the premise in 1.5 hours with stitches and meds! My dog was also not distressed, and I can only assume everyone was very loving. The total emergency vet fee was cheaper than my annual visit to a local vet, so I would call that very reasonable :) We'll be coming back for a regular visit.
• TP

  Todd Perrine

  Jul 16, 2026
  5.0
  The Metzger team has been taking care of our GSD's for many years. We just had our high energy 3 year old there last week for yearly check up. Marissa the vet tech was great, Natalie in pharmacy is so helpful, Chelsea always take time to pay attention to Alvar. Dr Mark Koshko is the best hands down. Great sense of humor also. Appreciated.

Frequently Asked Questions About VCA Metzger Animal Hospital