Best Buy

Reviews

• GM

  Graham Merlin

  May 10, 2026
  1.0
  Gone are the days when you can call and within just a couple minutes not only confirm that a product is available but have it held for you up front or any other help you might need through the magic of HUMAN COMMUNICATION. Now you are forced to waste your time with a broken "AI" (misnomer, no intelligence). By the time a person could be helping you with your request, this thing still prefacing you with "I'm still learning so I might not get everything right." It offends me that competent human beings are being replaced with a chat bot that needs to warn you of its incompetence so that a corporation can grow those margins as everyone's experience becomes worse. I gave up on getting the items I needed and will be very unlikely to give any more of my money to this corporation. Also, crazy that there doesn't seem to be an email for customer support... not everyone uses social media. Guess it fits the theme of alienating more customers.
• RB

  Ron Bryner

  Apr 23, 2026
  5.0
  We bought a big TV and the recommended TV wall mount. We had planned on picking it up and taking it home ourselves, however the manager explained that the TV needed to be transported upright and could not be laid down. I was not aware of this and thought it go in my large suv. The manager then let us know they would deliver it for free. Over all great people and fantastic customer service.
• CC

  Chris C

  Apr 21, 2026
  2.0
  Bought a new 85 inch TV with wall mount, sound bar and Geek Squad installation. 1600 OTD. Had to wait a week for install, No problem…Then I get No call or text or anything the evening before install date for my “time window” So I call them. Notify me my apt was cancelled without ever even letting me know prior. Advised me I would have to wait another week for install after I sold my current tv. No Thx! I’ll take my money elsewhere. Salesman was fantastic Though!
• LL

  Lauren

  Apr 21, 2026
  5.0
  This is my second time here & I just have to say Nick is absolutely fantastic. The first time I came he was the only one able to install my dash cam, I had been to another Best Buy & they didn’t know how to install, thankfully Nick did!! He’s incredibly smart, nice, & patient. He really takes the time to explain everything to you & takes great care of my car; I don’t have to worry about scratches, animal hair, or anything!! I made sure to get him again this second time around, I don’t trust anyone else honestly; especially since the first guy at a dif location was vaping while working on my car which is absolutely ridiculous/unprofessional. Anyways, awesome guy, he deserves to be manager & get a raise!! Thank you Nick for everything!! Definitely worth driving 1.5 hours for you!
• ML

  maureen lavorgnema

  Apr 19, 2026
  5.0
  Very kind employees helped me out quickly and answered all my questions. Vincent was his name...they had everything wrapped up in less thirty minutes. Convenient helpful and priced fairly. Convenient location.

Frequently Asked Questions About Best Buy