Best Buy

Reviews

• BM

  Bruce MacPhail

  4 days ago
  5.0
  JUST BOUGHT A BRAND NEW T V FROM BEST.BUYTHE PEOPLE WERE GREAT.THE SERVICE WAS GREAT.THE INSTALLATION WAS GREAT.WHAT MORE DO YOU WANT GREAT JOB?THANK YOU BEST BUY
• EK

  Eleanor King

  6 days ago
  1.0
  Disconnection between what is listed online and what is in the store. Staff not very helpful.
• EL

  Erica Lloyd

  May 7, 2026
  5.0
  10/10 customer service from your employee Donnavan. He helped me trade in my laptop and select a good one for school. He was informed and explained things I didn’t understand to me very good.
• DC

  Dave Cee

  Apr 21, 2026
  1.0
  Try calling this place to ask if a product is in stock. Just trying to save an hour. Or two. Try calling. See what happens. You can't get. A Human! BEST BUY ..UGH
• DH

  D. R. Hutch

  Apr 20, 2026
  1.0
  Apr 20, 2026 In my opinion, the store manager has the customer service skills of a root vegetable. I dropped off a laptop for repairs (new hard-drive, and I spent 40 minutes speaking with Charlotte, at the end five days later a tech called me, informing me that he had no idea what to do with said (pre-paid, in store purchased product). Additionally, he also, via voicemail, the tech informed me that the cost would be $100.00 more than Charlotte had quoted to me. I was a genuine mess. Thank goodness that Matt and Jade work at the 4801 McKnight Road 15237 zip store, they were great. Conversely, the store manager, in my opinion, should either be dismissed or not subject himself to any member of the general public, he was indifferent by definition, from my standpoint. Again, kudos to Matt, Jade and the Geek Squad staff. They got the job done amicably for both parties. However, this can't be sustainable, with what I saw as a lack luster performing store manager. Feel badly for the customers and staff. Sincerely, D R Hutch