Apple South Hills Village

Reviews

• JS

  Jack Smith

  2 days ago
  1.0
  **I had a very frustrating experience at this Apple Store. I waited approximately two hours and felt ignored, with little communication about the delay or next steps. The employee assisting me was an indian woman with short hair and glasses, but my concern is about the service not her appearance. I hope management reviews what happened and improves!!!!!
• GD

  Gavin dowd

  2 days ago
  1.0
  We waited for 2 hours without any help. I WAS TRYING TO GET A NEW PHONE. I ASKED THAT INDIAN LADY FOR HELP MULTIPLE TIMES AND WE JUST GOT IGNORED! PLEASE FIRE HER!!!
• JH

  Jack Husa

  2 days ago
  1.0
  The indian lady with glasses and buzz cut is terrible worker. I ASKED HER TO HELP ME GET A PHONE MULTIPLE TIMES AND I JUST GOT IGNORED AND WASTED 2 HOURS AT THE APPLE SHOP!
• SS

  Soro

  Sep 21, 2026
  1.0
  Very disappointing customer service. There were only about five people ahead of me, and I was told the wait would be around 20–25 minutes. However, one of the assistants, a woman with short hair, repeatedly skipped over me and helped other customers who arrived after me for the same reason. I ended up waiting for about 1.5 hours, only to be told that the item was out of stock and that they had no idea when it would be available. I understand that products can be out of stock, but there was no reason for me to be treated this way or left waiting while other customers were helped before me. This was one of the worst customer service experiences I’ve had at an Apple Store.
• AH

  Alex Hileman

  Sep 21, 2026
  5.0
  The team went above and beyond to help me set up my new phone and trade my old one in. Jimmy, Steven, PJ, and Jamie were all patient and kind with all of the customers. I was at the store for hours and it was packed, but they stayed positive and upbeat. They worked really well together and the store runs like a well oiled machine. Thank you for your help!!