Apple Ross Park

Reviews

• JM

  Janice Miles

  Jul 1, 2026
  3.0
  I had to sleep on it because it was not a user friendly experience with the exception of 1 customer care and 1 shopper. I have been an APPLE’s customer since 1998. I am a native NY’er relocating here in 2021 for a kidney transplant at UPMC. I have previously shopped at the Walnut Street store but decided to try Ross Park. Walking in two team members turned and walked away, I was greeted and he was assisting another customer so asked another team member to assist. He appeared not to be interested in assisting me, very sharp, short and not courteous. Fortunately I have years of experience with APPLE and was able to communicate well enough resulting in my purchasing a charger that I could use in my car for my APPLE WATCH. Exiting the 1st team member said goodbye, I expressed my unpleasantness with my experience and said goodbye. Let me just say I don’t want to assume it was my nationality.
• MT

  Maria Torrelli

  Jun 24, 2026
  5.0
  LISA - with pretty tattoos and dark hair at Ross Park Mall Apple store saved my day. I came to her crying after going to 3 prior places that wouldn't help me and thinking I lost $400 on a phone that wouldn't work. She handled it within 10 minutes, fixed everything, was so kind, and no charge. Truly an angel. Thank you. Excellent experience.
• KP

  Kim Policastro

  Jun 19, 2026
  5.0
  Great service. The tech was honest and did not try to over sell me. Very refreshing! The purchase was quick even with a store full of people.
• DC

  deveshi chandan

  Jun 2, 2026
  1.0
  Definitely do not recommend this place. They gave me false information on the phone and my two days were completely wasted. I was without a phone. They said that even though my port is working, I still need to come in to get it switched just because they ordered it. Horrible experience.
• KC

  Kunal Chandan

  Jun 1, 2026
  1.0
  I had a faulty charge port from water ingress. Started a repair process, was given an appointment, however the charge port started working again without the repair. I was explicitly told that I have to come in for the repair and pay $100 even though the port is working again, and if I don't, they'll charge my card anyways. They lied to my face and later told me I never had to pay. Quite disappointed in the customer service.