Apple Ross Park

Reviews

• DR

  Don Riddle

  5 days ago
  1.0
  Total waste of time. Their system lets you schedule an appointment to get your battery replaced at one hour and ten minutes before they close. But then you get there and they tell you they don’t have time to do it before they close. That would’ve been good info to have BEFORE I made the trip to the mall. Do better.
• JF

  Jeffrey Fine

  Sep 24, 2026
  1.0
  They didn't try very hard to help me and I ended up having to call corporate Apple on my own, and they helped me. I think if I could sum up why I hate going to this particular apple store, 1) it's in the ross park mall which sucks to get in and out of, and 2) I always end up needing to visit an apple store 2-3 times to get something accomplished. This store could have, and should have done better. I think all apple stores would have also failed me today, unless there is an exceptional one out there. THis was about warranty coverage for an ipad keyboard that I purchased elsewhere. They're covered but you need to jump through hoops. I wish that the store people had committed to help me and contact the phone people on my behalf, but they didn't do that. Even lowly Verizon has done this for me in the past. I was rude to the apple store people and I'm sorry about that. But my one-star review stands. Do better apple!
• DD

  dzhostrong

  Sep 20, 2026
  1.0
  I came to pick up my new iPhone, but when I checked the phone at the store, I noticed that it already had a scratch. Luckily, I saw it before the employee applied the screen protector. Otherwise, this could have caused problems later, especially with a trade-in, because the damage could have looked like it was caused by me. The most frustrating part is that they did not have another phone available to replace it. So now I left the store without a phone, while around $1,500 is still charged to my card. For a brand-new iPhone at this price, I expected much better quality control and a much better solution from Apple. This was a very disappointing experience.
• ML

  Martha Laux

  Sep 18, 2026
  5.0
  The apparent Manager helped me schedule my apple watch appoint. While consulting /directing employees. The two days of the crowded lines of customers purchasing the new I phone special event was in full swing. I appreciated his smooth courtesy and service…. Martha Laux, LSW
• JG

  John Goddard

  Sep 6, 2026
  5.0
  Had a damaged screen on my iPad Pro. Lennon was very helpful. He diagnosed the issue and ordered me a replacement, and told me what to expect for next steps. Whole process was pretty smooth.