Apple Ross Park

Reviews

• EG

  Ella Gazizova

  Apr 29, 2026
  1.0
  Felt like I was in a cheap 7/11. Staff is rude and unhelpful. I purchased 2 iPhones and was judged for how I look even though I had them all paid and scheduled. Also wanted to change the battery but apparently apples stores have zero inventory. Why to schedule a repair when there is no parts to repair with. People come and just waste time. I also asked for receipt but they refused. I asked for customer support number and or email refused. I need the receipt for customs, and staff was dumbfounded about it. Just common sense things and staff made it seem like I am asking to fly to the moon.
• SD

  Shaun Dugan

  Apr 28, 2026
  5.0
  I went here to pick up an online order. I was in and out in less than four minutes, and the girl who helped me was extremely kind. And they didn't rush me out the door. She asked it I needed any help setting up my device. But it was a completely painless pick-up
• TG

  T. GeBrim

  Apr 24, 2026
  5.0
  Apple removes the need to make decisions before you even realise you were making them. Everything arrives in the same tone. Clean surfaces, quiet colours and a layout that does not compete for attention. The products sit there with a sense of finality, as if they have already found their place. You begin to recognise the pattern. Not just in one device, but across everything. The same restraint and clarity repeated until they become familiar enough to inspire trust. That familiarity carries weight. It alleviates the minor anxieties that typically accompany decision-making. You are not starting from scratch each time. You are building on something you already understand. Interaction follows the same path. There are simple gestures and predictable responses; nothing that makes you pause and reconsider. The experience confirms your expectations, and this reinforcement strengthens your expectations. Over time, the decision-making process becomes quicker. You stop comparing endlessly and return to what you know. The thought becomes lighter and closer to a reflex than a process. Even outside the product, the message remains consistent. Advertising, packaging and space are all aligned. Nothing contradicts what you have learned to expect. It is in this consistency that a quiet loop forms. You trust it because it has worked before and continues to feel the same. It's a place where the effort of choosing fades and repetition becomes reassurance, guiding you back without you needing to ask again.
• MR

  Michele Richards

  Apr 14, 2026
  5.0
  Darren was lovely and patient in explaining tips on maintaining my Mac. The store itself is clean and buzzing with creative energy.
• HJ

  Halle Jacobs

  Mar 29, 2026
  2.0
  Service was okay, but the representative still couldn’t help me. I feel like some of the staff don’t really know what they are talking about. I spoke with three different people and they all told me different things, and I still didn’t get a solution. I wasted three hours in the store and my phone still doesn’t work. Also, there is a man who owns his own computer repair shop who comes and sits inside the store and listens to people while they are giving their information, then tries to recommend that he fixes the computer instead of Apple. I’m not sure if this is a relative of one of the employees, but he sits at the table and acts like he is participating in the upcoming sessions Apple has for customers. I felt very uncomfortable giving my information to the Apple representative while he was sitting there listening. Apple needs to have more private areas when people are giving their phone numbers, addresses, and other personal information. If I’m giving a representative my personal information, I shouldn’t have to do that sitting at a table with a group of strangers around with phones in their hands while I’m speaking. This situation made the experience very uncomfortable and unprofessional.